Havant, PO9 2NH,
United Kingdom
Kenwood Technographics
Kenwood Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Kenwood and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 268 Kenwood employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Kenwood has purchased the following applications: TeamSupport SnapEngage for Chatbots and Conversational AI in 2021, Google Workspace (Formerly Google G-Suite) for Collaboration in 2018, Riskified Chargeback Guarantee for eCommerce Fraud Protection in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kenwood is running and its propensity to invest more and deepen its relationship with TeamSupport , Google , Riskified or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kenwood revenues, which have grown to $486.5 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kenwood intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Kenwood Tech Stack and Enterprise Applications
Kenwood AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Kenwood implemented TeamSupport SnapEngage on its website. The deployment uses TeamSupport SnapEngage to provide Chatbots and Conversational AI capabilities for web based customer engagement. The implementation focused on external customer support and online product inquiry handling for the UK manufacturing brand.
Configuration covered embedding the site chat widget, setting automated chat routing, authoring canned responses, and enabling proactive chat invites consistent with common Chatbots and Conversational AI functional modules. TeamSupport SnapEngage was set up to initiate conversations, escalate sessions to human agents, and manage session handoffs as structured support interactions. Operational governance landed with customer support to triage incoming chats and adapt conversational workflows, with emphasis on web level instrumentation and session management.
|
Kenwood Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018 Kenwood implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The deployment standardized Gmail, Google Drive, Docs, Sheets, Slides and Calendar as the core collaboration suite across the 268-employee manufacturing organization. The implementation is observable on Kenwood's public website where Google Workspace services are used to support site contact workflows and hosted content collaboration.
Administration and user provisioning are managed through the Google Workspace admin console, with organization units and role-based access controls applied to align access to corporate and engineering groups. Google Workspace (Formerly Google G-Suite) was configured to enable centralized document sharing, collaborative editing, and calendar coordination across corporate functions. Governance is enforced through console policies and account-level access controls to manage collaboration and data sharing within the company.
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Kenwood eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Riskified | Legacy | Riskified Chargeback Guarantee | eCommerce Fraud Protection | eCommerce | n/a | 2020 | 2020 |
In 2020, Kenwood implemented Riskified Chargeback Guarantee on its website. The deployment uses Riskified Chargeback Guarantee, classified as eCommerce Fraud Protection, to provide chargeback coverage and real-time order decisioning at checkout and the transaction layer. Implementation focused on storefront instrumentation and automated screening to route orders into automated acceptance or manual review workflows, aligning protection with online commerce operations. Kenwood positioned the application to operate as the primary fraud decisioning point for web orders.
Riskified Chargeback Guarantee was configured to apply machine learning driven risk scoring, chargeback guarantee coverage, and automated dispute posture typical of eCommerce Fraud Protection solutions. Operational scope centers on e-commerce, payments processing touchpoints, fraud operations, and customer service workflows, with Kenwood aligning fraud review and order acceptance policies to Riskified decision outputs. The narrative captures Kenwood Riskified Chargeback Guarantee eCommerce Fraud Protection relationship, emphasizing prevention, decision automation, and guaranteed coverage on the company website.
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Kenwood CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Marketing Analytics | CRM |
|
2015 | 2015 |
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|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
Kenwood ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2014 | 2014 |
|
Kenwood PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
3D Modeling | PLM and Engineering |
|
2024 | 2024 |
|
Kenwood IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Kenwood
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Kenwood Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||