Keystone Bank Plc
No. 1, Keystone Bank Crescent, Off Adeyemo Alakija Street, Victoria Island,
Lagos, x,
Nigeria
Lagos, x,
Nigeria
234 700 2000 3000
Banking and Financial Services
Keystone Bank Plc Technographics
Keystone Bank Plc Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Keystone Bank Plc and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3789 Keystone Bank Plc employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Keystone Bank Plc has purchased the following applications: Temenos T24 for Core Banking in 2008, LiveChat for Chatbots and Conversational AI in 2018, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Keystone Bank Plc is running and its propensity to invest more and deepen its relationship with Temenos , Qucoon , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Keystone Bank Plc revenues, which have grown to $91.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Keystone Bank Plc intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Keystone Bank Plc Tech Stack and Enterprise Applications
Keystone Bank Plc ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Temenos | Legacy | Temenos T24 | Core Banking | ERP Services and Operations | Inlaks | 2008 | 2008 |
In 2008 Keystone Bank Plc implemented Temenos T24 as its Core Banking application to support Core Banking Operations - IT Operations & Support. The deployment engaged system integrator Inlaks and targeted bank-wide coverage including head-office units, branches, and subsidiary rollouts.
Temenos T24 was configured to support daily banking operations with operational processes such as Close of Business and End of Month operations executed in both production and UAT environments. The implementation included extensive use of Structured Query Language to build SQL scripts for incident resolution and user-driven reporting, process automation for routine workflows, and continuous application uptime monitoring aimed at zero tolerance for system downtimes.
The Temenos T24 environment functioned as the integration hub between third party applications and the core banking platform, with integration services documented via technical guides and schematic diagrams that detail touchpoints and server level service interactions. Operational scope included generation and rendition of user and regulatory reports across the bank, support for roll-out of business applications to subsidiaries, and technical support for both head-office units and branch operations.
Governance and operational discipline were emphasized through mandated documentation for onboarding, developer collaboration to produce deployment guides and troubleshooting schematics, and formalization of monitoring and proactive maintenance processes. Process improvement activities focused on improving application workflows to better match business needs and increase stakeholder value while maintaining strict operational controls around COB and EOM processing.
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Digital Banking | ERP Services and Operations |
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2021 | 2021 |
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Keystone Bank Plc AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018 Keystone Bank Plc implemented LiveChat from LiveChat, Inc. on its public website to provide customer-facing conversational support, positioning LiveChat within the Chatbots and Conversational AI category for online banking interactions. The deployment focused on web channel engagement, embedding the LiveChat widget into digital customer journeys to capture real-time inquiries and session context at the point of online banking access.
The LiveChat implementation included a browser-based agent console and a customer-facing conversational interface, with configuration of canned responses, message routing and queueing, proactive chat triggers, and session transcript capture. Administration was centralized through the LiveChat dashboard to manage agent accounts, response templates, and basic conversation analytics consistent with Chatbots and Conversational AI functional workflows.
Operational scope covered customer service and digital channels within Keystone Bank Plc, with agents and supervisors operating the LiveChat agent console during staffed service hours. Governance emphasized standardized chat handling procedures, agent role assignments, and transcript retention for customer inquiry tracking, aligning the application, Chatbots and Conversational AI, and customer service functions on the bank website.
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Keystone Bank Plc Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Keystone Bank Plc implemented Cisco Webex Meetings as its Audio Video and Web Conferencing solution on the corporate website. Deployment embedded Cisco Webex Meetings into public-facing web flows to provide browser-based meeting join links for customers and external partners.
Implemented functional capabilities reflect standard Audio Video and Web Conferencing workflows, including real-time video and audio conferencing, screen sharing, browser join without client installation, scheduled meeting links, and meeting recording. The configuration emphasizes web-embedded access to reduce customer friction for external consultations and remote appointments.
Operational scope centers on customer engagement through the bank website while also enabling externally initiated collaboration between customers and bank staff, aligning conferencing access with financial services communication requirements. Governance considerations include authentication gating and meeting security controls consistent with banking operations.
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Collaboration | Collaboration |
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2017 | 2017 |
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Keystone Bank Plc Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2018 | 2018 |
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Keystone Bank Plc eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2020 | 2020 |
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Keystone Bank Plc TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2017 | 2017 |
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Keystone Bank Plc PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Keystone Bank Plc IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Keystone Bank Plc
| First Name | Last Name | Title | Function | Department | Phone | |
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GROUP HEAD, IT Operations, Special Projects and Subsidiaries | Director | IT | |
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Head Database Administrator | Director | IT | |
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Group Head IT Governance & Enterprise Architecture | Director | IT | |
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Temenos-T24 (Core Banking) Administrator | Manager | Operations | |
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Head, Core Banking Application Management Unit | Director | Operations | |
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Apps Being Evaluated by Keystone Bank Plc Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Keystone Bank Plc IT executives and key decision makers. This section highlights Keystone Bank Plc's latest recorded technology evaluations, including ICE Mortgage Black Knight Servicing Digital for Loan Management on 2025-10-31, PTC Windchill for Product Lifecycle Management on 2025-10-31, and Workday Professional Services Automation (PSA) for Professional Services Automation on 2025-10-31. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Keystone Bank Plc digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-10-31 | Keystone Bank Plc | Evaluated | ICE Mortgage Technology | ICE Mortgage Black Knight Servicing Digital | Loan Management | ERP Services and Operations |
| 2025-10-31 | Keystone Bank Plc | Evaluated | PTC | PTC Windchill | Product Lifecycle Management | PLM and Engineering |
| 2025-10-31 | Keystone Bank Plc | Evaluated | Workday | Workday Professional Services Automation (PSA) | Professional Services Automation | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Keystone Bank Plc Technographics
Keystone Bank Plc is a Banking and Financial Services organization based in Nigeria,
with around 3789 employees and annual revenues of $91.0 million.
Keystone Bank Plc operates a diverse technology stack with applications such as
Temenos T24, LiveChat and Cisco Webex Meetings,
covering areas like Core Banking, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Keystone Bank Plc has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Temenos, LiveChat, Inc. and Cisco Systems.
Keystone Bank Plc recently adopted applications including
Qucoon Digital Banking in 2021, Cisco Webex Meetings in 2020 and Visa CardinalCommerce in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Keystone Bank Plc’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Keystone Bank Plc’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Keystone Bank Plc technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.