KFC (UK & Ireland)
KFC (UK & Ireland) Technographics
KFC (UK & Ireland) Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by KFC (UK & Ireland) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3100 KFC (UK & Ireland) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that KFC (UK & Ireland) has purchased the following applications: Conduent Benefits Administration (OEM Mercer Darwin Benefits) for Benefits Administration in 2020, NCR Voyix Aloha POS for Point Of Sale in 2020, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems KFC (UK & Ireland) is running and its propensity to invest more and deepen its relationship with Conduent , NCR Voyix , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing KFC (UK & Ireland) revenues, which have grown to $520.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for KFC (UK & Ireland) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
KFC (UK & Ireland) Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Conduent | Legacy | Conduent Benefits Administration (OEM Mercer Darwin Benefits) | Benefits Administration | HCM | n/a | 2020 | 2020 |
In 2020, KFC (UK & Ireland) deployed Conduent Benefits Administration (OEM Mercer Darwin Benefits) for Benefits Administration. The implementation established a centralized platform to manage the full benefits lifecycle for roughly 3,100 employees across the United Kingdom and Ireland, positioning Conduent Benefits Administration (OEM Mercer Darwin Benefits) as the primary system for benefits configuration and employee access.
The Conduent Benefits Administration deployment was configured to support core functional modules common to Benefits Administration, including plan configuration, eligibility and enrollment management, open enrollment workflows, life event processing, employee self service, and compliance reporting. Configuration work emphasized rules driven eligibility, configurable plan models, automated enrollment flows, and standard reporting templates to support benefits stewardship and auditability.
Operational ownership is held by HR and benefits teams at KFC (UK & Ireland), who use the application for day to day administration and employee engagement. The platform serves HR administrators and frontline staff across sites in the United Kingdom and Ireland, and is instrumented to streamline benefits lifecycle management and standardize benefits administration processes across the business.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NCR Voyix | Legacy | NCR Voyix Aloha POS | Point Of Sale | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020 KFC (UK & Ireland) implemented NCR Voyix Aloha POS as the Point Of Sale platform to support a programmatic shift toward digitized complaint handling across its restaurant estate. The deployment targeted complaint intake and customer contact capture workflows, aligning the NCR Voyix Aloha POS application with customer service objectives to make complaint activity traceable and actionable.
Configuration work focused on instrumenting complaint submission points and automating voucher issuance logic, using the full NCR Voyix Aloha POS application as the transaction and event source. Functional capabilities implemented included customer data capture at the point of interaction, automated voucher generation, and orchestration of voucher delivery channels such as email and SMS to ensure immediate remediation for customers.
XIS integrated the Coupontools voucher platform with KFCs Zendesk CRM and NCR Voyix Aloha POS, creating a linked solution where complaint tickets in Zendesk are correlated with POS events and trigger Coupontools to issue vouchers. The integration established a flow from complaint submission to CRM ticketing and voucher delivery, enabling end to end traceability between the Point Of Sale layer, the CRM, and the voucher engine.
Operational coverage included more than 950 locations in the United Kingdom and the restaurant customer service and complaint management functions, converting manual complaint handling into a digital workflow. Governance emphasis was placed on traceability and automated remediation, with processes adjusted to capture customer contact details and to ensure vouchers are delivered automatically via email or SMS as part of the complaint resolution path.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, KFC (UK & Ireland) implemented Microsoft 365. The Microsoft 365 deployment targeted Collaboration across corporate and store support teams in the UK & Ireland, and Microsoft 365 is referenced in the company website source indicating public tenant usage or embedded productivity links.
The implementation concentrated on core collaboration workloads typical for Microsoft 365, including Exchange Online for corporate email, SharePoint Online for document and intranet management, Microsoft Teams for real time communications, OneDrive for employee file sync, and the Office desktop and web apps for end user productivity. Configuration work included tenant configuration, mailbox and site provisioning, and governance settings to control sharing and external access.
Operational coverage focused on corporate functions such as IT, marketing, operations and franchise support, aligning Collaboration tooling with communications and store support workflows. Governance and process workstreams established administrative roles, user provisioning processes and content lifecycle controls to manage access and compliance across the Microsoft 365 tenant.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2022 | 2022 |
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Customer Engagement, Customer Loyalty | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Loyalty | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at KFC (UK & Ireland)
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by KFC (UK & Ireland) Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from KFC (UK & Ireland) IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the KFC (UK & Ireland) digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD KFC (UK & Ireland) Technographics
KFC (UK & Ireland) is a Retail organization based in United Kingdom,
with around 3100 employees and annual revenues of $520.0 million.
KFC (UK & Ireland) operates a diverse technology stack with applications such as
Conduent Benefits Administration (OEM Mercer Darwin Benefits), NCR Voyix Aloha POS and Microsoft 365,
covering areas like Benefits Administration, Point Of Sale and Collaboration.
KFC (UK & Ireland) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Conduent, NCR Voyix and Microsoft.
KFC (UK & Ireland) recently adopted applications including
Rapp CRM in 2022, Zendesk Support Ticketing System in 2022 and Cloudflare CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of KFC (UK & Ireland)’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates KFC (UK & Ireland)’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete KFC (UK & Ireland) technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.