Ulaanbaatar, 17010,
Mongolia
Khan Bank Technographics
Khan Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Khan Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Khan Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Khan Bank has purchased the following applications: Intellect Consumer Bankings Debt Management for Core Banking in 2017, Slack Connect for Collaboration in 2022, Exotel Platform for Customer Engagement in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Khan Bank is running and its propensity to invest more and deepen its relationship with Intellect Design , Salesforce , Exotel or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Khan Bank revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Khan Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Khan Bank Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intellect Design | Legacy | Intellect Consumer Bankings Debt Management | Core Banking | ERP Services and Operations | n/a | 2017 | 2018 |
In 2017, Khan Bank implemented Intellect Consumer Bankings Debt Management within its Core Banking environment to centralize and digitalize collections across its nationwide branch network. The deployment provisioned Intellect Consumer Bankings Debt Management as a centralized digital debt management platform servicing the finance and collections process area, standardizing collection workflows and supporting branch level operations across Mongolia.
Configuration focused on automating allocation, segmentation, prioritization and escalation workflows, enabling automated assignment of accounts, risk based segmentation and tiered escalation rules to streamline recoveries. Functional capabilities implemented included digital case management, workflow automation for collectors, automated prioritization logic and escalation orchestration to support collections agents and supervisory review. Governance changes emphasized process standardization in collections, centralized monitoring and workflows based on roles to enforce escalation policies and consistent treatment across branches. The stated objectives were to improve recoveries and reduce delinquencies.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exotel | Legacy | Exotel Platform | Customer Engagement | CRM | n/a | 2022 | 2022 |
In 2022, Khan Bank deployed the Exotel Platform for Customer Engagement across its Mongolian operations to centralize customer service and contact centre training. The deployment targeted retail banking support and frontline contact centre teams, positioning the Exotel Platform as the primary cloud telephony and contact centre layer supporting inbound and outbound customer interactions.
The Exotel Platform implementation combined cloud telephony with contact centre capabilities, including interactive voice response flows, programmable call routing, agent desktop access for voice handling, and call recording and monitoring for quality assurance. Configuration focused on queue management, skill based routing, and session controls typical of Customer Engagement deployments, while the Exotel Platform provided the cloud native telephony infrastructure and contact handling modules.
Operational coverage included customer service and contact centre training programs across Khan Bank's Mongolian sites, enabling standardized call handling scripts and monitored coaching workflows. Governance changes emphasized formalized quality monitoring and training feedback loops, integrating call monitoring into agent performance and learning processes to improve support consistency.
The case documents process improvements in banking customer support and contact centre training, improving operational efficiency and customer experience through the Exotel Platform implementation. Khan Bank used the platform to institutionalize contact centre practices and scale cloud telephony capabilities across its service channels.
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Khan Bank
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Khan Bank Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||