KLM Royal Dutch Airlines
KLM Royal Dutch Airlines Technographics
KLM Royal Dutch Airlines Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by KLM Royal Dutch Airlines and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 21670 KLM Royal Dutch Airlines employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that KLM Royal Dutch Airlines has purchased the following applications: AFAS Finance for ERP Financial in 2015, SAP SuccessFactors Employee Central for Core HR in 2022, IFS Maintenix for Aviation MRO in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems KLM Royal Dutch Airlines is running and its propensity to invest more and deepen its relationship with AFAS Software , SAP , Momentive (formerly SurveyMonkey) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing KLM Royal Dutch Airlines revenues, which have grown to $14.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for KLM Royal Dutch Airlines intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
KLM Royal Dutch Airlines Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| AFAS Software | Legacy | AFAS Finance | ERP Financial | ERP Financial Management | n/a | 2015 | 2015 |
In 2015, KLM Royal Dutch Airlines implemented AFAS Finance as its ERP Financial system for General Ledger functions. The implementation concentrated on building the interface between Infor EAM and the KES Finance system AFAS so that operational transactions from maintenance and procurement systems posted accurately into AFAS Finance.
Infor EAM continued to support equipment, work, inventory, purchase, invoice matching and contract management functions of the business, while AFAS Finance centralized General Ledger posting and ledger control. AFAS Finance was configured to receive supplier invoice posts, journal entries and ledger postings mapped to a corporate chart of accounts, with configuration work focused on translating Infor EAM transactional records into AFAS ledger codes and posting routines.
The project established an integration layer to exchange transactional records between Infor EAM and the KES Finance system AFAS, carrying inventory movements, purchase order receipts, invoice matching outcomes and contract-related charges into the General Ledger. Integration scope explicitly covered finance, maintenance, procurement and contract management data flows, aligning equipment and work order financial impacts with AFAS Finance ledger entries and preserving traceability between operational records and accounting postings.
Governance emphasized joint process ownership between finance and operations, enforcing mapped posting rules and invoice matching workflows that determine when Infor EAM records become AFAS Finance journal entries. Change control on mapping and posting logic was instituted to maintain consistency between operational workflows and ERP Financial accounting procedures.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2022 | 2023 |
In 2022, KLM Royal Dutch Airlines implemented SAP SuccessFactors Employee Central as its Core HR cloud solution. The deployment is part of an SAP-centered HR estate that includes SAP HCM and an SAP on-premise payroll platform managed in partnership with Alight, with payroll processing centralized in Amsterdam for about 28,500 ground and flight employees.
The implementation of SAP SuccessFactors Employee Central focused on Core HR capabilities, including employee self-service for personal data maintenance and a cloud based digital HR model that complements on-premise payroll controls. Configuration emphasis was placed on rapid adjustability to accommodate complex grade and pay scale rules, frequent salary and reward adjustments, and ad hoc agreements that are common across the organization.
Integrations intentionally link SAP SuccessFactors Employee Central to the existing SAP HCM and on-premise payroll operations, preserving central payroll runs while enabling cloud based HR transactions and user self service. Operational coverage spans payroll, HR operations, and employee services, and the program embedded Alight specialists into the KLM payroll team to run payroll operations and perform impact analyses prior to union negotiations.
Governance and workflow changes included agile ways of working between KLM and Alight, formalized impact analysis processes to model pay and benefits proposals before union consultations, and configuration governance to ensure payroll compliance after bargaining outcomes. KLM also introduced complementary innovations such as chatbot technology to improve employee experience, and Alight continues to provide ongoing payroll support and specialist capacity as the company evolves its HR landscape.
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Employee Experience | HCM |
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2021 | 2021 |
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Learning and Development | HCM |
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2022 | 2022 |
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Onboarding | HCM |
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2017 | 2018 |
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Payroll | HCM |
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2000 | 2001 |
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Payroll | HCM |
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2000 | 2001 |
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2018 |
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Skills Intelligence | HCM |
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2022 | 2022 |
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Workforce Management | HCM |
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2023 | 2024 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IFS | Legacy | IFS Maintenix | Aviation MRO | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013, KLM Royal Dutch Airlines implemented IFS Maintenix, deploying the IFS Maintenix application from IFS to manage airline maintenance operations. The deployment established IFS Maintenix as KLM's core Aviation MRO platform for technical operations and maintenance control.
Configuration emphasized standard Aviation MRO functional modules, including maintenance planning and scheduling, work package and task card management, technical records and traceability, component lifecycle and inventory control, and engineering change management. The IFS Maintenix application was configured to support maintenance event scheduling by flight hours and cycles, to generate and track work orders, and to maintain airworthiness documentation as the authoritative technical record.
Operational coverage extended across KLM's maintenance, engineering, and inventory teams, aligning line maintenance and base maintenance workflows to a single system of record. Governance was centralized around technical records and configuration management within IFS Maintenix, standardizing maintenance workflows and establishing application-level controls over maintenance documentation and configuration status.
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Credit Union Management | ERP Services and Operations |
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2022 | 2022 |
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Enterprise Asset Management | ERP Services and Operations |
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2015 | 2015 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2012 | 2012 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2011 | 2011 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2022 | 2022 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Quality Management | PLM and Engineering |
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2017 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2022 | 2022 |
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Operating System (OS) | PaaS |
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2014 | 2014 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Database Management, Open-Source Database | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at KLM Royal Dutch Airlines
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by KLM Royal Dutch Airlines Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from KLM Royal Dutch Airlines IT executives and key decision makers. This section highlights KLM Royal Dutch Airlines's latest recorded technology evaluations, including ORTEC Relevance Platform for Collaboration on 2026-02-23, IBS iCargo Platform for Transportation Management on 2025-06-27, and Lufthansa Systems Lido/Flight for Flight Management on 2025-02-27. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the KLM Royal Dutch Airlines digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD KLM Royal Dutch Airlines Technographics
KLM Royal Dutch Airlines is a Transportation organization based in Netherlands,
with around 21670 employees and annual revenues of $14.00 billion.
KLM Royal Dutch Airlines operates a diverse technology stack with applications such as
AFAS Finance, SAP SuccessFactors Employee Central and IFS Maintenix,
covering areas like ERP Financial, Core HR and Aviation MRO.
KLM Royal Dutch Airlines has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as AFAS Software, SAP and IFS.
KLM Royal Dutch Airlines recently adopted applications including
Inform WorkforcePlus in 2023, SAP SuccessFactors Employee Central in 2022 and Moodle LMS in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of KLM Royal Dutch Airlines’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates KLM Royal Dutch Airlines’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete KLM Royal Dutch Airlines technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.