Kuoni UK
Touristik House, One Dorking Office Park, Station Rd,
Dorking, RH4 1HJ,
United Kingdom
Dorking, RH4 1HJ,
United Kingdom
44 80 0092-4444
Leisure and Hospitality
Kuoni UK Technographics
Kuoni UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Kuoni UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 Kuoni UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Kuoni UK has purchased the following applications: PeopleHR Core HR for Core HR in 2019, LiveChat for Chatbots and Conversational AI in 2013, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Kuoni UK is running and its propensity to invest more and deepen its relationship with The Access Group , LiveChat, Inc. , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Kuoni UK revenues, which have grown to $105.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Kuoni UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Kuoni UK Tech Stack and Enterprise Applications
Kuoni UK HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| The Access Group | Legacy | PeopleHR Core HR | Core HR | HCM | n/a | 2019 | 2019 |
In 2019, Kuoni UK implemented PeopleHR Core HR as its Core HR solution. The PeopleHR Core HR instance is accessible on the company portal at https://kuoni.peoplehr.net/ and functions as the primary Core HR application for Kuoni UK.
The deployment centers on standard Core HR modules including employee records, HR self-service, absence and leave management, document storage, onboarding and recruitment workflows, and HR reporting. PeopleHR Core HR was configured to centralize personnel data, enable manager approval workflows, and provide employee-facing self-service for personal data updates and leave requests.
Operational ownership sits with Kuoni UK human resources and line managers across the UK, supporting personnel administration, onboarding, absence tracking, and manager-driven approvals. Governance is framed around HR-controlled configuration, role based access controls, and standardized data fields and approval processes to align HR administration and manager workflows.
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Payroll | HCM |
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2019 | 2019 |
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Kuoni UK AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
In 2013, Kuoni UK implemented LiveChat on its website. LiveChat is a Chatbots and Conversational AI solution used to provide real-time web based customer engagement for Kuoni UK, supporting customer service and booking inquiry workflows in its Leisure and Hospitality operations.
The implementation centered on an embedded web chat widget and core conversational modules, including real-time messaging, an agent console, canned responses, chat transcripts, and session routing to manage inbound customer conversations. Configuration aligned with standard Chatbots and Conversational AI capabilities, encompassing conversational workflow orchestration and reporting to support agent handling and interaction continuity.
Operational coverage focused on the public, customer facing website and was operated by Kuoni UK customer service teams to manage customer enquiries and assist with bookings. Governance emphasized standardized response templates and conversational workflows, together with transcript capture for quality review and operational reporting.
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Kuoni UK Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Kuoni UK embedded Zoom as an on-site conferencing capability on its public website. Kuoni UK deployed Zoom to provide Audio Video and Web Conferencing functionality for customer engagement on its leisure and hospitality site.
The deployment is delivered as an in browser web conferencing integration within the website, exposing standard Audio Video and Web Conferencing modules such as browser join, live audio and video, screen sharing and session scheduling tied to the site booking flows. Zoom is surfaced directly on the website to enable both scheduled and ad hoc customer meetings, following typical conferencing workflows for remote consultations and customer support.
Operational scope centers on customer facing booking support and sales consultation interactions initiated from the website, with staff accessing the same Zoom web interface to conduct sessions. Governance and workflow adjustments focus on web session access controls, scheduling procedures and embedding conferencing into the site booking journey, positioning Zoom as the primary Audio Video and Web Conferencing layer for Kuoni UK.
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Collaboration | Collaboration |
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2020 | 2020 |
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Kuoni UK Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Intelligent Document Processing | Content Management |
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2019 | 2019 |
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Kuoni UK eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Personalization and Product Recommendations | eCommerce |
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2016 | 2016 |
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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Kuoni UK CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Tracking and Recording | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Kuoni UK TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Kuoni UK PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2022 | 2022 |
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2014 | 2014 |
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Kuoni UK IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Kuoni UK CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Kuoni UK
| First Name | Last Name | Title | Function | Department | Phone | |
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IT Development Executive | CXO | IT | |
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Release /Change Manager, IT | Manager | Finance | |
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Technical Relationship Manager | Manager | IT | |
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Apps Being Evaluated by Kuoni UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Kuoni UK IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Kuoni UK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Kuoni UK Technographics
Kuoni UK is a Leisure and Hospitality organization based in United Kingdom,
with around 600 employees and annual revenues of $105.0 million.
Kuoni UK operates a diverse technology stack with applications such as
PeopleHR Core HR, LiveChat and Zoom,
covering areas like Core HR, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Kuoni UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as The Access Group, LiveChat, Inc. and Zoom Video Communications.
Kuoni UK recently adopted applications including
Microsoft Dynamics 365 Marketing in 2022, Bubble Platform in 2022 and Usercentrics Consent Management Platform (CMP) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Kuoni UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Kuoni UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Kuoni UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.