La Redoute
La Redoute Technographics
La Redoute Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by La Redoute and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 La Redoute employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that La Redoute has purchased the following applications: SAP S/4HANA Cloud for ERP Financial in 2021, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013, Capgemini Odigo for Call Center, Customer Experience in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems La Redoute is running and its propensity to invest more and deepen its relationship with SAP , PayPal , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing La Redoute revenues, which have grown to $900.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for La Redoute intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
La Redoute Tech Stack and Enterprise Applications
La Redoute ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4HANA Cloud | ERP Financial | ERP | neosight by Axys | 2021 | 2022 |
In 2021, La Redoute implemented SAP S/4HANA Cloud to modernize its finance platform. The deployment targeted ERP Financial workloads with the stated objectives to standardize, streamline and secure core financial processes across the finance organization.
The SAP S/4HANA Cloud implementation centered on standard financial capabilities consistent with ERP Financial deployments, including General Ledger consolidation, accounts payable, accounts receivable, financial close orchestration and controlling functions. Configuration emphasized a cloud standard template approach to enforce consistent chart of accounts, master data governance and repeatable close workflows.
Operational coverage focused on the corporate finance function, including accounting, treasury, reporting and controlling teams, with process harmonization across those domains. Role based access governance and standardized authorization provisioning were put in place to support segregation of duties and control over transactional finance operations.
The program was delivered with neosight by Axys as the system integrator, and governance included template standardization, process harmonization workshops and a phased rollout across finance domains. The initiative is framed as a finance information system redesign to make financial processes more consistent, faster and more secure under SAP S/4HANA Cloud.
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Payment Processing | ERP |
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2015 | 2015 |
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La Redoute Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, La Redoute implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform. La Redoute is using Google Workspace on its website and within its France-based retail organization of approximately 2000 employees, deploying the application to support corporate communications and cross-functional document collaboration.
The deployment centers on core Google Workspace functional modules, including Gmail for enterprise email, Calendar for scheduling, Google Drive and Shared Drives for file storage, Docs Sheets and Slides for collaborative document authoring, and Meet for virtual meetings. Administrative capabilities are managed through the Google Workspace Admin console, with standard collaboration features such as real-time editing, permissioned sharing, and organizational unit management configured to align with retail workflows.
Operational coverage extends across corporate and operational business functions, including merchandising, marketing, customer service and IT, with user provisioning and access controls applied at the domain and organizational unit level. Governance emphasizes centralized administration through Google Workspace tools, role based account management and audit controls, enabling standardized collaboration and document workflows across La Redoute’s teams.
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La Redoute CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Capgemini | Legacy | Capgemini Odigo | Call Center, Customer Experience | CRM | n/a | 2013 | 2014 |
In 2013 La Redoute implemented Capgemini Odigo as its Call Center,Customer Experience solution to unify customer service for its ecommerce and contact center channels. The deployment was oriented toward La Redoute's customer service organization to enable real time responsiveness and to align phone and digital interactions with its online shopping experience.
Capgemini Odigo was configured to manage multiple call types including orders, advice, and claims, and to enforce skill based distribution via IVR flows and CTI recognition. The implementation supported flexible routing to advisors by skill set and handled mixed inbound and outbound call flows. Capgemini Odigo also extended multichannel handling to targeted click to call, chat, and co browsing to support shoppers across digital touchpoints.
Operational coverage included onshore and offshore contact center platforms, with a consolidated reporting layer that provided global visibility across sites. The platform centralized reporting for supervisors and operational managers to monitor service levels, call volumes, and channel performance in real time. This centralized view supported advisor allocation and workload distribution across channels.
Governance changes focused on formalizing routing rules and skills matrices to operationalize IVR and CTI driven distribution and on standardizing multichannel handling workflows for contact center advisors. The implementation helped raise the bar for customer service by delivering greater routing flexibility and a unified reporting overview across channels and platforms.
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Data Management Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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La Redoute ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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La Redoute IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at La Redoute
| First Name | Last Name | Title | Function | Department | Phone | |
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Customer Relationship Director | Director | Customer Service | |
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Customer Relationship Project Manager | Manager | Customer Service | |
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Apps Being Evaluated by La Redoute Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from La Redoute IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the La Redoute digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD La Redoute Technographics
La Redoute is a Retail organization based in France,
with around 2000 employees and annual revenues of $900.0 million.
La Redoute operates a diverse technology stack with applications such as
SAP S/4HANA Cloud, Google Workspace (Formerly Google G-Suite) and Capgemini Odigo,
covering areas like ERP Financial, Collaboration and Call Center, Customer Experience.
La Redoute has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Google and Capgemini.
La Redoute recently adopted applications including
SAP S/4HANA Cloud in 2021, Salesforce Sales Cloud in 2021 and Google Cloud Platform (GCP) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of La Redoute’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates La Redoute’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete La Redoute technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.