List of Capgemini Odigo Customers
Paris, 75017,
France
Since 2010, our global team of researchers has been studying Capgemini Odigo customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Capgemini Odigo for Call Center, Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Capgemini Odigo for Call Center, Customer Experience include: Electricity of France, a France based Utilities organisation with 171862 employees and revenues of $151.00 billion, Air France-KLM, a France based Transportation organisation with 78399 employees and revenues of $36.48 billion, The State of Georgia, a United States based Government organisation with 71000 employees and revenues of $28.00 billion, Pôle emploi, a France based Government organisation with 59191 employees and revenues of $22.60 billion, Swiss Life, a Switzerland based Banking and Financial Services organisation with 8856 employees and revenues of $21.27 billion and many others.
Contact us if you need a completed and verified list of companies using Capgemini Odigo, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Capgemini Odigo customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Air France-KLM | Transportation | 78399 | $36.5B | France | Capgemini | Capgemini Odigo | Call Center,Customer Experience | 2020 | n/a |
In 2020, Air France-KLM implemented Capgemini Odigo to centralize customer contact operations under a cloud-first contact center platform. Capgemini Odigo is described as a 100% cloud platform and is used here in the Call Center,Customer Experience category to manage omnichannel customer interactions for airline customer service and reservations functions.
The deployment leverages Odigo’s omnichannel capabilities including voice, e-mail, messaging, web, mobile, social networks, chat, video and chatbot channels, with embedded machine learning and natural language processing to support conversational automation and qualification workflows. The implementation incorporates Odigo’s omnichannel bot as a frontline self-service and qualification layer to route and reduce manual handling of routine queries while preserving handoff paths to live agents.
Operational scope centers on contact center and customer experience teams, with multilingual coverage consistent with Odigo’s 25 languages offering and enterprise-scale user support. Functional modules implemented include omnichannel routing, automated conversation qualification, bot-driven self-service, and agent-facing interaction management and monitoring capabilities aligned to Call Center,Customer Experience use cases.
Governance and rollout focused on tooling and process changes for agent workflows and conversational automation governance, including AI model integration and staged activation of self-service across channels. Integration points are oriented toward standard contact center ecosystems, including telephony, messaging channels and CRM/interaction management systems, to ensure unified interaction records and agent context.
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Antargaz | Utilities | 1100 | $2.5B | France | Capgemini | Capgemini Odigo | Call Center,Customer Experience | 2012 | n/a |
In 2012 Antargaz deployed Capgemini Odigo as its cloud contact center platform for customer engagement. The implementation is categorized as Call Center,Customer Experience and was selected for its flexibility to map to Antargaz business operations across internal and outsourced contact points.
Capgemini Odigo was configured as a cloud service platform that centralizes call distribution and provides a global real time overview of call volumes and agent activity. Functional capabilities implemented include inbound call routing, outbound voice campaigns, SMS messaging, and centralized real time monitoring and reporting, enabling dynamic distribution of calls between different contact centers whether outsourced or internal.
Operational coverage for the deployment focuses on Antargaz customer service workflows and outbound communications, supporting both potential and existing customers. The platform supports 2.7 million minutes of calls annually for Antargaz, including 250,000 outbound calls and 50,000 text messages, and is used to deliver proactive information such as supply dates to customers.
Governance and ongoing improvement are managed in collaboration with Prosodie-Capgemini to extend accessibility from any device and to further increase customer satisfaction. The implementation directly impacts customer services and contact center operations, improving responsiveness through outbound voice and SMS channels and contributing to a significant improvement in customer satisfaction as reported by Antargaz.
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Electricity of France | Utilities | 171862 | $151.0B | France | Capgemini | Capgemini Odigo | Call Center,Customer Experience | 2015 | n/a |
In 2015, Electricity of France implemented Capgemini Odigo as a Call Center,Customer Experience Contact Centre as a Service to support omnichannel customer engagement. The deployment prioritized the Capgemini Odigo analytics capability and agent experience to deliver actionable dashboards for contact centre business and technical users.
Functional configuration emphasized Odigo’s analytics feature alongside omnichannel engagement and agent-facing workflows, providing configurable reporting and dashboards for business users and technical operators. The implementation approach used minimum viable product prioritization and close UX collaboration to shape an intuitive agent interface and business reporting views.
Operational coverage focused on EDF’s contact centre organization, impacting customer service and support functions and touching customer success and internal operations teams. Product management activities for Odigo coordinated with EDF stakeholders to tailor analytics, documentation, and adoption materials for contact centre users.
Governance and rollout leveraged Odigo’s product processes, with SAFe release cycles, iterative requirement refinement, and ongoing collaboration between UX, R&D and QA teams in France and India. Client enablement included documentation, demos and trainings, and the program emphasized data quality and GDPR aligned practices as part of analytics adoption.
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Utilities | 9200 | $7.8B | Canada | Capgemini | Capgemini Odigo | Call Center,Customer Experience | 2013 | n/a |
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Banking and Financial Services | 32000 | $10.5B | France | Capgemini | Capgemini Odigo | Call Center,Customer Experience | 2013 | n/a |
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Retail | 2000 | $900M | France | Capgemini | Capgemini Odigo | Call Center,Customer Experience | 2013 | n/a |
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Professional Services | 700 | $135M | France | Capgemini | Capgemini Odigo | Call Center,Customer Experience | 2014 | n/a |
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Government | 59191 | $22.6B | France | Capgemini | Capgemini Odigo | Call Center,Customer Experience | 2013 | n/a |
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Banking and Financial Services | 8856 | $21.3B | Switzerland | Capgemini | Capgemini Odigo | Call Center,Customer Experience | 2014 | n/a |
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Government | 71000 | $28.0B | United States | Capgemini | Capgemini Odigo | Call Center,Customer Experience | 2014 | n/a |
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Buyer Intent: Companies Evaluating Capgemini Odigo
- Bcl Industries, a India based Manufacturing organization with 719 Employees
- Telford & Wrekin Council, a United Kingdom based Government company with 1548 Employees
- American Express, a United States based Banking and Financial Services organization with 75100 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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