Lampiris
Rue Saint-Laurent 54,
Liege, 4000,
Belgium
Liege, 4000,
Belgium
32 4 340 64 64
Oil, Gas and Chemicals
Lampiris Technographics
Lampiris Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Lampiris and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Lampiris employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Lampiris has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2015, Microsoft 365 for Collaboration in 2019, SAP Customer Data Cloud (ex Gigya) for Customer Data Platform in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Lampiris is running and its propensity to invest more and deepen its relationship with Zendesk , Microsoft , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Lampiris revenues, which have grown to $369.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Lampiris intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Lampiris Tech Stack and Enterprise Applications
Lampiris AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Lampiris implemented Zendesk Chat on its corporate website. Zendesk Chat, categorized under Chatbots and Conversational AI, was deployed as a web-embedded customer engagement channel to support Lampiris customer service and site visitor interactions.
The implementation of Zendesk Chat focused on the front-end chat widget and agent interface, leveraging typical Chatbots and Conversational AI capabilities such as proactive chat triggers, canned responses and templates, real-time visitor monitoring, chat transcripts, and conversation reporting. Zendesk Chat was configured to capture session metadata and transcripts for follow up, and to provide agents with a unified chat console for handling concurrent conversations and handoffs.
Operational coverage centered on Lampiris web channels and customer service workflows in Belgium, with governance established for chat handling procedures, escalation workflows, and template management. Administration and configuration were maintained internally to tune triggers and response libraries, and conversational data was retained for service continuity and quality review.
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Lampiris Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019 Lampiris implemented Microsoft 365 to centralize Collaboration services for its 500-employee Belgium operations in the Oil, Gas and Chemicals sector. The Microsoft 365 deployment is documented on the company website and functions as the primary Collaboration platform across the organization.
Deployment follows a cloud-first tenant model, provisioning Microsoft 365 productivity and Collaboration capabilities such as Exchange Online for corporate email, Microsoft Teams for messaging and meetings, SharePoint Online for intranet and document libraries, OneDrive for personal file sync, and the Office client suite for end-user productivity. Configuration emphasizes centralized tenant-level policy control and standardized client configuration, while supporting device and client management workflows and automated provisioning patterns.
Operational scope covers corporate, commercial, customer service and back-office functions across Lampiris in Belgium, with Microsoft 365 used for internal communications, document collaboration, and meeting orchestration. The presence of Microsoft 365 on the public site indicates external-facing touches for content workflows and administrative integration with the company web estate.
Governance was established through IT-managed provisioning, role-based access controls, and standardized user lifecycle processes for onboarding and offboarding, aligned to Collaboration platform administration. Day-to-day administration centers on mailbox and Teams channel lifecycle management, SharePoint site governance, and information classification to support regulated collaboration and corporate communications.
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Lampiris CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Customer Data Cloud (ex Gigya) | Customer Data Platform | CRM | n/a | 2018 | 2018 |
In 2018, Lampiris implemented SAP Customer Data Cloud (ex Gigya) on its website. The deployment is categorized as Customer Data Platform and targets the companys digital customer touchpoints, centralizing identity and consent workflows used by the web properties. SAP Customer Data Cloud was configured to handle customer registration, authentication and profile unification on the site, and to provide consent and preference management consistent with European data protection expectations. The implementation emphasizes standardized identity capture and consent records across Lampiriss online channels.
Functional capabilities in the SAP Customer Data Cloud implementation include account registration, user authentication, persistent customer profiles and consent lifecycle management, reflecting core Customer Data Platform functionality. Technical architecture uses the SAP Customer Data Cloud service combined with client-side integration into website forms and authentication flows, enabling marketing and customer service teams to reference consistent customer identity and consent information. Governance work centered on centralizing consent records and standardizing registration policies through the SAP Customer Data Cloud configuration and administrative controls.
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Customer Experience | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Lampiris ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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Lampiris IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Lampiris
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Lampiris Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Lampiris IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Lampiris digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Lampiris Technographics
Lampiris is a Oil, Gas and Chemicals organization based in Belgium,
with around 500 employees and annual revenues of $369.0 million.
Lampiris operates a diverse technology stack with applications such as
Zendesk Chat, Microsoft 365 and SAP Customer Data Cloud (ex Gigya),
covering areas like Chatbots and Conversational AI, Collaboration and Customer Data Platform.
Lampiris has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zendesk, Microsoft and SAP.
Lampiris recently adopted applications including
Eyeota DMP in 2021, Xandr Invest (ex AppNexus DSP) in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Lampiris’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Lampiris’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Lampiris technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.