Sydney, 2000, NSW,
Australia
Legal Aid NSW Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Legal Aid NSW and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1440 Legal Aid NSW employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Legal Aid NSW has purchased the following applications: Microsoft Teams for Audio Video and Web Conferencing in 2019, Pega Case Management for Case Management in 2019, Pega CRM for Customer Engagement in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Legal Aid NSW is running and its propensity to invest more and deepen its relationship with Microsoft , Pegasystems , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Legal Aid NSW revenues, which have grown to $257.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Legal Aid NSW intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Teams | Audio Video and Web Conferencing | Collaboration | n/a | 2019 | 2019 |
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Pegasystems | Legacy | Pega Case Management | Case Management | ERP Services and Operations | n/a | 2019 | 2019 | In 2019 Legal Aid NSW implemented Pega Case Management to establish a unified Case Management platform for legal service delivery and client case lifecycle management. The deployment positioned Pega Case Management as the core system for intake, case routing and lifecycle orchestration across the organization. Configuration and development work concentrated on standard Case Management capabilities including case intake, workflow orchestration, decisioning logic and document management. Technical development activities encompassed custom rule implementation, process modeling, version management and formal quality assurance cycles tied to release governance. Integration architecture relied on Azure Integration Services to plan and develop interfaces, using API and message oriented patterns to connect transactional workloads. Explicit integrations included ATLAS, Justice Link, Pega Systems CCMS, Microsoft O365 and SharePoint Online to support client data exchange, court linkages and centralized document storage. Governance and delivery were staffed by a Senior Integration Consultant assigned from April 2019 to March 2020 who handled technical development on new requirements and enhancements, effort estimation, version management and quality assurance while coordinating interface rollouts. Operational coverage focused on legal case operations, records management and collaboration workflows, with release management and interface versioning established as control points. | |
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Travel Management | ERP Services and Operations |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Pegasystems | Legacy | Pega CRM | Customer Engagement | CRM | n/a | 2021 | 2022 |
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Enterprise Content Management | Content Management |
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2018 | 2018 |
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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ERP Financial | ERP Financial Management |
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2017 | 2017 |
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ERP Financial | ERP Financial Management |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2021 | 2021 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Natural Language Processing | AI-Powered Application |
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2022 | 2022 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Payroll | HCM |
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2017 | 2017 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Supplier Relationship Management | Procurement |
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2021 | 2021 |
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