Legal Aid NSW
323 Castlereagh Street Ground Floor, Haymarket,
Sydney, 2000, NSW,
Australia
Sydney, 2000, NSW,
Australia
61 2 9219-5000
Government
Legal Aid NSW Technographics
Legal Aid NSW Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Legal Aid NSW and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1440 Legal Aid NSW employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Legal Aid NSW has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2017, SAP HCM Payroll for Payroll in 2017, Pega Case Management for Case Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Legal Aid NSW is running and its propensity to invest more and deepen its relationship with SAP , Xero , Pegasystems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Legal Aid NSW revenues, which have grown to $257.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Legal Aid NSW intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Legal Aid NSW Tech Stack and Enterprise Applications
Legal Aid NSW ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017, Legal Aid NSW implemented SAP ERP ECC 6.0 as its core ERP Financial system to centralize corporate finance, asset accounting, and budgeting processes. The deployment emphasized SAP ERP ECC 6.0 FI/CO modules to deliver general ledger, cost center accounting, internal reporting, and fixed asset management for the corporate finance function.
Configuration work focused on Activity Based Costing-driven budgeting and forecasting workflows, lease modelling consistent with AASB 116 and AASB 117, and fixed asset classification and useful life reviews aligned to IAS 16. The finance team used SAP ERP ECC 6.0 to prepare and audit financial statements, apply corrections to P and L and balance sheet items, and produce monthly consolidated financial reports with variance analysis and documented mitigation strategies to minimise risks.
The program included a payroll migration where payroll was migrated from the Chris system to SAP payroll, with implementation activities conducted via scrum workshops to align allowances, payroll tax, workers compensation, and payroll-related expense cost center mappings to budget and actuals. Operational coverage centered on corporate finance and business unit reporting, and SAP ECC6 FI/CO was used to model staff headcount costs for approximately 2400 personnel while monitoring consultant and contractor costs.
Governance was finance-led, with corporate finance leaders preparing budgets, reviewing asset policy changes, and conducting research to identify cost drivers and areas for process improvement. The rollout combined ERP Financial module configuration with procedural changes to monthly reporting, audit controls over P and L and B and S corrections, and routine lease and asset policy reviews to ensure accounting standard compliance.
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ERP Financial | ERP |
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2016 | 2016 |
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Legal Aid NSW HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Frontier Software Chris21 Payroll | SAP HCM Payroll | Payroll | HCM | n/a | 2017 | 2017 |
In 2017 Legal Aid NSW migrated payroll from Frontier Software Chris21 Payroll to SAP HCM Payroll, implementing SAP HCM Payroll as the organizationwide Payroll application to support employee related costs for a workforce of approximately 2400. The implementation was executed with active involvement from corporate finance, combining payroll configuration with budgeting workstreams that used Activity Based Costing and headcount cost analysis for other operating expenses and employee related cost planning.
SAP HCM Payroll was configured to capture core payroll elements including allowances, payroll tax and workers compensation, and to map payroll related expense lines to cost centers for budget versus actual control. The project leveraged SAP ECC6 FI and CO modules for financial posting and cost distribution, enabling consolidated financial reporting and monthly variance analysis that included payroll related expense centers and contractor and consultant costs.
The program included hands on migration activities and participation in scrum workshops during the SAP payroll implementation, aligning payroll configuration with established monthly reporting and governance processes. Finance teams used the integrated SAP environment to produce monthly consolidated financial reports with variance explanations, perform cost distribution to each business unit, and undertake lease modelling and fixed asset classification reviews in line with applicable accounting standards.
Operational coverage spanned corporate finance, payroll, and HR related budgeting and reporting processes rather than a single department, with ongoing analysis of headcount, allowances and payroll tax costs against budget and actual. The deployment anchored Payroll to the SAP ECC6 financial structure to support consistent cost center accounting and centralized monthly reconciliation and reporting workflows.
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Legal Aid NSW ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pegasystems | Legacy | Pega Case Management | Case Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019 Legal Aid NSW implemented Pega Case Management to establish a unified Case Management platform for legal service delivery and client case lifecycle management. The deployment positioned Pega Case Management as the core system for intake, case routing and lifecycle orchestration across the organization.
Configuration and development work concentrated on standard Case Management capabilities including case intake, workflow orchestration, decisioning logic and document management. Technical development activities encompassed custom rule implementation, process modeling, version management and formal quality assurance cycles tied to release governance.
Integration architecture relied on Azure Integration Services to plan and develop interfaces, using API and message oriented patterns to connect transactional workloads. Explicit integrations included ATLAS, Justice Link, Pega Systems CCMS, Microsoft O365 and SharePoint Online to support client data exchange, court linkages and centralized document storage.
Governance and delivery were staffed by a Senior Integration Consultant assigned from April 2019 to March 2020 who handled technical development on new requirements and enhancements, effort estimation, version management and quality assurance while coordinating interface rollouts. Operational coverage focused on legal case operations, records management and collaboration workflows, with release management and interface versioning established as control points.
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Travel Management | ERP Services and Operations |
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2018 | 2018 |
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Legal Aid NSW AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Natural Language Processing | AI-Powered Application |
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2022 | 2022 |
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Legal Aid NSW Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Legal Aid NSW Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Enterprise Content Management | Content Management |
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2018 | 2018 |
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Legal Aid NSW CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2021 | 2022 |
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Legal Aid NSW ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Legal Aid NSW Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Supplier Relationship Management | Procurement |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Legal Aid NSW
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Business Partner, People & Organisational Development | Manager | HR | |
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CFO | CXO | Finance | |
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Manager Payroll and Operations | Manager | Finance | |
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Director Information and Communications Technology | Director | IT | |
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Apps Being Evaluated by Legal Aid NSW Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Legal Aid NSW IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Legal Aid NSW digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Legal Aid NSW Technographics
Legal Aid NSW is a Government organization based in Australia,
with around 1440 employees and annual revenues of $257.0 million.
Legal Aid NSW operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, SAP HCM Payroll and Pega Case Management,
covering areas like ERP Financial, Payroll and Case Management.
Legal Aid NSW has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Pegasystems.
Legal Aid NSW recently adopted applications including
ReadSpeaker Text to Speech in 2022, Pega CRM in 2021 and Alemba Service Manager (ex Alemba vFire) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Legal Aid NSW’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Legal Aid NSW’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Legal Aid NSW technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.