Legal & General
One Coleman Street,
London, EC2R 5AA,
United Kingdom
London, EC2R 5AA,
United Kingdom
44 20 3124-2000
Banking and Financial Services
Legal & General Technographics
Legal & General Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Legal & General and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10799 Legal & General employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Legal & General has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2017, In-House ATS for Applicant Tracking System in 2015, LiveChat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Legal & General is running and its propensity to invest more and deepen its relationship with Oracle , In-House Applications , Zellis or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Legal & General revenues, which have grown to $28.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Legal & General intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Legal & General Tech Stack and Enterprise Applications
Legal & General ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017, Legal & General Group implemented Oracle E-Business Suite to support core ERP Financial operations within its Financial Reporting & Operations organization. The deployment emphasized finance-facing configuration and development work executed by the Finance Systems team based in the Hove office, centralizing GL and AP capabilities across multi organization configurations.
Oracle E-Business Suite was configured and extended with typical ERP Financial capabilities, including GL and AP module configuration, P2P and AR related configuration exposure, concurrent program development, custom forms and report builds using Oracle Reports and Discoverer or Oracle BI Publisher, OA Framework customizations, and workflow process modifications. Technical delivery relied on PL/SQL and Java development, Unix based support tasks, use of EBS public APIs and open interfaces, the XML gateway where applicable, and ongoing maintenance of system interfaces and customizations.
Operational responsibilities included execution of project requirements gathering, system testing support, incident resolution and liaison with vendor support desks, and maintenance of integrations and interfaces to other finance and data solutions. Staff were expected to work with or support connections to Oracle Data Relationship Manager, Oracle Hyperion Planning, Oracle Application Express, SAP PCM and SAP Business Objects as part of broader finance and reporting workflows.
Governance and process activities were embedded into the implementation, with participation in user access reviews, audit and governance tasks, and collaboration with business teams across Legal & General to support change management and workload estimation. Legal & General Group Oracle E-Business Suite ERP Financial served as the operational backbone for Finance Reporting and Operations, with the Finance Systems team responsible for ongoing configuration, support and cross functional liaison.
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Legal & General HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | In-House ATS | Applicant Tracking System | HCM | n/a | 2015 | 2015 |
In 2015 Legal & General Group deployed an In-House ATS Applicant Tracking System on its public careers site to centralize job vacancy presentation and capture candidate applications. The deployment uses the In-House ATS to publish vacancies on the corporate careers page and surface search results for active roles through the website vacancy listing.
The In-House ATS configuration focuses on core Applicant Tracking System capabilities, including job requisition publishing, vacancy search and results, online application forms, candidate profile capture, CV upload and parsing, and stage-based applicant tracking. Standard recruitment workflows such as status progression, shortlisting, and interview scheduling are implemented within the system to support talent acquisition processes.
Operational coverage is centered on Legal & General Group recruitment and HR teams within the United Kingdom, with the application embedded on the corporate careers site for public access. Governance is implemented through configured hiring workflows and role-based access controls to manage requisition approval and applicant status changes, aligning the In-House ATS with corporate hiring policies and candidate data handling requirements.
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Core HR | HCM |
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2020 | 2020 |
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Core HR | HCM |
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2020 | 2021 |
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Payroll | HCM |
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2018 | 2018 |
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Workforce Management | HCM |
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2020 | 2020 |
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Workforce Management | HCM |
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2020 | 2020 |
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Workforce Management | HCM |
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2015 | 2015 |
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Legal & General AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Legal & General Group deployed LiveChat on its public website, embedding the LiveChat widget on adviser and protection campaign pages to provide real-time conversational access for prospects and advisers. The deployment uses LiveChat as a Chatbots and Conversational AI application to surface a website chat interface that connects customers with adviser-facing teams and supports campaign-driven customer engagement on the company site.
The implementation emphasizes typical Chatbots and Conversational AI capabilities, configured as a website-embedded chat widget offering real-time messaging, agent console management, scripted response templates, and escalation to human advisers. Administration is organized around centralized chat management and campaign-specific configuration, enabling digital channel owners and adviser operations to control chat flows, agent routing, and conversational scripts without introducing named integrations.
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Legal & General Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2019 | 2019 |
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Legal & General Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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PBX, VoiP and Phone Systems | Collaboration |
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2018 | 2018 |
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Legal & General Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2020 | 2020 |
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Legal & General CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2014 | 2014 |
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Customer Analytics | CRM |
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2017 | 2017 |
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Customer Engagement | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2015 | 2015 |
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Tag Management | CRM |
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2017 | 2017 |
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Legal & General EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2017 | 2017 |
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Legal & General ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Legal & General Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Portfolio and Investment Management | Investment Management |
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2012 | 2012 |
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Portfolio and Investment Management | Investment Management |
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2012 | 2012 |
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Portfolio and Investment Management | Investment Management |
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2022 | 2022 |
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Transfer Agency | Investment Management |
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2016 | 2016 |
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Transfer Agency | Investment Management |
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2016 | 2016 |
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Legal & General TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Risk Management | TRM |
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2018 | 2018 |
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Risk Management | TRM |
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2022 | 2022 |
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Treasury Management | TRM |
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2005 | 2005 |
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Legal & General PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Test Automation Platform | PaaS |
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2014 | 2015 |
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Legal & General IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Legal & General CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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Legal & General Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Professional Services | Professional Services |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Legal & General
| First Name | Last Name | Title | Function | Department | Phone | |
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Group Chief Technology Officer | CXO | IT | |
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Head Of Investment & FP&A | Director | Investment | |
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Chief Investment Officer | CXO | Investment | |
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Chief Operating Officer | CXO | Finance | |
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Head Of Customer Service | Director | Customer Service | |
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Chief Customer Officer, LGRI | CXO | Customer Service | |
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Head of Customer Communications | Director | Customer Service | |
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Head of Group Customer Data | Director | Customer Service | |
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Customer Experience Manager | Manager | Customer Service | |
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Actuarial Transformation Director | Director | Risk | |
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Financial Risk Director | Director | Risk | |
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Chief Risk Officer | CXO | Risk | |
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Actuarial Manager | Manager | Risk | |
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HR Director, L&G Retail | Director | HR | |
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Global HR Director | Director | HR | |
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Group HR Director | Director | HR | |
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Head of Customer Payroll | Director | Customer Service | |
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Head of International IT Operations and Transition | Director | IT | |
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Director of Infrastructure and Operations | Director | Finance | |
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Head of Funding Strategy | Director | Finance | |
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Head of Finance Operations | Director | Finance | |
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Head of Finance Business Partnering | Director | Finance | |
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LGRI Reporting Actuary | CXO | Risk | |
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Head of Platform Engineering | Director | IT | |
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Head of Testing | Director | IT | |
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IT Release and DevOps Manager - Transformation Programmes | Manager | IT | |
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Quality Assurance Manager | Manager | IT | |
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Head of Engineering | Director | IT | |
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Salesforce Administrator | Manager | Marketing | |
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Quality Assurance and Controls Manager | Manager | IT | |
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Automation Test Lead | Manager | IT | |
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Automation Test Lead | Manager | IT | |
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Digital Engineer - QA | Non Manager | IT | |
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Test and QA Manager | Non Manager | IT | |
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CTO | CXO | IT | |
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Head of Fund Financial Management | Director | Operations | |
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Senior Fund Manager | Manager | Operations | |
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Senior Fund Manager | Manager | Operations | |
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Investment Director | Director | Investment | |
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Head of Portfolio | Director | Operations | |
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Apps Being Evaluated by Legal & General Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Legal & General IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Legal & General digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Legal & General Technographics
Legal & General is a Banking and Financial Services organization based in United Kingdom,
with around 10799 employees and annual revenues of $28.30 billion.
Legal & General operates a diverse technology stack with applications such as
Oracle E-Business Suite, In-House ATS and LiveChat,
covering areas like ERP Financial, Applicant Tracking System and Chatbots and Conversational AI.
Legal & General has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, In-House Applications and LiveChat, Inc..
Legal & General recently adopted applications including
Kyndryl IT Modernization in 2023, Ultumus PCF Calculation in 2022 and Moodys Analytics AXIS in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Legal & General’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Legal & General’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Legal & General technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.