Lenovo UK
2nd Floor Redwood 3 Chineham Park,
Basingstoke, RG24 8WQ,
United Kingdom
Basingstoke, RG24 8WQ,
United Kingdom
44 12 5677-4500
Manufacturing
Lenovo UK Technographics
Lenovo UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Lenovo UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Lenovo UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Lenovo UK has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2015, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2016, SAP Analytics Cloud for Analytics and BI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Lenovo UK is running and its propensity to invest more and deepen its relationship with SAP , Salesforce , IBM or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Lenovo UK revenues, which have grown to $1.23 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Lenovo UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Lenovo UK Tech Stack and Enterprise Applications
Lenovo UK ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Oracle E-Business Suite | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015 Lenovo UK implemented SAP ERP ECC 6.0 as its ERP Financial system, migrating core transactional and financial workloads from Oracle E-Business Suite. The implementation positioned SAP ERP ECC 6.0 to centralize finance and transactional processing for the United Kingdom business unit of Lenovo UK, supporting both accounting and commercial ledgers within an ERP Financial context.
The deployment emphasized Sales and Distribution capability within SAP ERP ECC 6.0, while SAP CRM was aligned to sales process workflows, with explicit role definition and testing for SD and CRM handoffs. Configuration work targeted standard ERP Financial functional areas, including finance and controlling processes, and role based access across sales and finance functions to enforce segregation of duties and operational controls.
Integration work focused on orchestrating master data and order to cash flows between SAP CRM and SAP ERP ECC 6.0, enabling transactional continuity from customer engagement through fulfillment and billing. Operational coverage included sales, finance, and IT teams in the United Kingdom, with solution confirmation and requirements activities conducted jointly between business stakeholders and IT.
Governance and rollout followed disciplined testing and support stages, using requirements gathering, user acceptance testing, regression testing, pre production validation, and post production support cycles. Lenovo UK used structured role definition and test management to validate Sales and Distribution processes within SAP ERP ECC 6.0, ensuring business requirements were confirmed and supported through post go live support.
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ERP Financial | ERP |
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2020 | 2020 |
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Lenovo UK AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Lenovo UK deployed Salesforce Chat, formerly Salesforce Live Agent, on its public website. The deployment is categorized as Chatbots and Conversational AI and was provisioned to provide real-time web chat for online customer service and inbound sales inquiries, aligning the Lenovo UK Salesforce Chat Chatbots and Conversational AI implementation with frontline support functions.
The implementation leveraged an embedded web chat widget, real-time messaging, pre-chat capture and chat transcript logging, and configurable routing rules to distribute sessions to support agent consoles. Configuration work included agent presence and queue management, canned responses and standard conversational workflows typical of Chatbots and Conversational AI deployments.
Operational scope covered the Lenovo UK website and UK-based customer support teams, with governance centered on chat availability windows, session routing policies and escalation workflows for higher tier support. Rollout emphasized a web channel first approach with configuration-driven governance for agent assignment and transcript handling to support standard contact center processes.
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Lenovo UK Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Analytics Cloud | Analytics and BI | Analytics and BI | n/a | 2020 | 2020 |
In 2020, Lenovo UK implemented SAP Analytics Cloud to establish a centralized Analytics and BI capability. The SAP Analytics Cloud deployment was positioned to consolidate visualization, planning and reporting for manufacturing and corporate functions across the organization.
Configuration emphasized core Analytics and BI functionality including interactive dashboards, self service reporting, planning and predictive modeling, together with semantic data modeling to support consolidated metrics. The implementation leveraged the cloud native architecture of SAP Analytics Cloud to enable both live and imported data modes, data blending, and scheduled report publication.
Operational coverage targeted enterprise reporting for manufacturing and finance teams, with governance implemented through role based security, data lineage controls, model versioning, and stewardship processes to maintain analytical consistency. The rollout was phased to onboard domain owners and to connect to enterprise data sources and data warehouses while preserving separation of duties between analytics consumers and IT.
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Analytics and BI | Analytics and BI |
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2011 | 2011 |
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Lenovo UK Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Lenovo UK Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2021 | 2021 |
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Lenovo UK eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2014 | 2014 |
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eCommerce | eCommerce |
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2016 | 2016 |
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eCommerce | eCommerce |
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2016 | 2016 |
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Personalization and Product Recommendations | eCommerce |
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2016 | 2016 |
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Personalization and Product Recommendations | eCommerce |
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2018 | 2018 |
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Personalization and Product Recommendations | eCommerce |
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2016 | 2016 |
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Lenovo UK SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Order Management | SCM |
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2021 | 2021 |
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Lenovo UK CRM
Lenovo UK ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Lenovo UK TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2013 | 2013 |
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Governance, Risk and Compliance | TRM |
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2013 | 2013 |
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Lenovo UK IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Lenovo UK CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Lenovo UK
| First Name | Last Name | Title | Function | Department | Phone | |
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Human Resources Director | Director | HR | |
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HR Director, UK and Ireland | Director | HR | |
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EMEA HR Director | Director | HR | |
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Digital Marketing Executive | CXO | Marketing | |
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Director, EMEA eCommerce | Director | Finance | |
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Senior Manager - Strategic Global Transformation | Manager | IT | |
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IT Manager | Manager | IT | |
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EMEA Customer Service Manager | Manager | Customer Service | |
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Director of ISG Services Strategy and Data Analytics | Director | IT | |
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Senior Business Intelligence Specialist - Global EPM Strategy & Operation | Manager | IT | |
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Online Data Analyst | Manager | IT | |
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EMEA Chief Financial Officer Solutions & Services | CXO | Finance | |
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Financial Controller UKI | Director | Finance | |
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EMEA Operations Director | Director | Finance | |
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Executive Director, Lenovo Smart Solutions EMEA | Director | Finance | |
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HR Business Partner | Manager | HR | |
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Global Change Management Leader | Manager | Finance | |
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Technical Architect, Business IT Solutions | Manager | IT | |
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Apps Being Evaluated by Lenovo UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Lenovo UK IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Lenovo UK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Lenovo UK Technographics
Lenovo UK is a Manufacturing organization based in United Kingdom,
with around 1200 employees and annual revenues of $1.23 billion.
Lenovo UK operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Salesforce Chat (formerly Salesforce Live Agent) and SAP Analytics Cloud,
covering areas like ERP Financial, Chatbots and Conversational AI and Analytics and BI.
Lenovo UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Salesforce.
Lenovo UK recently adopted applications including
Microsoft Entra ID (formerly Azure Active Directory) in 2023, Slack Connect in 2022 and CrownPeak DXP in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Lenovo UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Lenovo UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Lenovo UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.