Paris, 75003,
France
Les Concierges Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Les Concierges and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Les Concierges employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Les Concierges has purchased the following applications: Microsoft 365 for Collaboration in 2015, LiveOps for Call Center in 2013, Freshservice for IT Service Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Les Concierges is running and its propensity to invest more and deepen its relationship with Microsoft , LiveOps , Talkdesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Les Concierges revenues, which have grown to $750.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Les Concierges intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Les Concierges implemented Microsoft 365 as its primary Collaboration platform. The deployment is noted as being used on their website and represents a vendor relationship with Microsoft for cloud-based productivity and collaboration services at the France-headquartered consumer packaged goods company.
The Microsoft 365 implementation consolidated standard collaboration capabilities, including Exchange Online email, Microsoft Teams for real-time communication, SharePoint Online for intranet and document management, and OneDrive for Business for file synchronization. Configuration aligned with a cloud first Microsoft 365 tenant model, enabling browser and client access to collaboration services across the corporate environment.
Operational coverage targeted corporate functions that require centralized communication and content management, including marketing, internal communications and customer support workflows. Using Microsoft 365 on their website was part of the surface strategy for authenticated content and corporate communication touchpoints.
Governance focused on identity and access controls, file sharing policies and content retention workflows consistent with Collaboration platform practices, establishing centralized policy enforcement and user provisioning. The narrative centers on Microsoft 365 as the Collaboration layer connecting messaging, document management and team communication for Les Concierges.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveOps | Legacy | LiveOps | Call Center | CRM | n/a | 2013 | 2014 |
In 2013, Les Concierges implemented LiveOps Cloud Contact Center to centralize its customer support platform and run core contact operations. The LiveOps deployment provided a cloud-native Call Center architecture featuring omnichannel interaction routing, interactive voice response, agent desktop orchestration, and real-time monitoring and reporting.
The implementation scoped the LiveOps platform to customer service and contact center operations, standardizing routing workflows and service governance across support teams. Functional modules emphasized automatic call distribution, workforce management, and analytics capabilities typical of Call Center platforms, with the LiveOps Cloud Contact Center supplying elastic cloud infrastructure and operational oversight. The LiveOps deployment helped Les Concierges deliver world-class customer service.
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Customer Analytics | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshservice | IT Service Management | ITSM | n/a | 2017 | 2017 |
In 2017, Les Concierges implemented Freshservice as its IT Service Management platform. Freshservice was deployed as a web accessible service portal surfaced on the company website johnpaul.com to centralize IT support for Les Concierges, a France based consumer packaged goods company with about 1000 employees and 750000000 in revenue.
The Freshservice deployment encompassed core ITSM modules including incident management, a service catalog and self service portal, knowledge base, asset management, and change request workflows. Configuration focused on ticket lifecycle orchestration, SLA rules, automated notifications and workflow automation to standardize request intake and resolution paths consistent with IT Service Management practices.
Operational scope targeted internal IT support and service desk functions across the organization, with the Freshservice portal providing employee facing request submission and knowledge access on johnpaul.com. Governance and operational controls were implemented inside Freshservice to manage roles, request types, escalation policies and SLA enforcement, aligning service delivery processes with the IT Service Management platform.
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IT Service Management | ITSM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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