Wilmington, 28403, NC,
United States
Live Oak Bancshares Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Live Oak Bancshares and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 998 Live Oak Bancshares employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Live Oak Bancshares has purchased the following applications: Jack Henry Ensenta for Payment Processing in 2018, Fiserv Premier Bank Platform for Core Banking in 2019, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Live Oak Bancshares is running and its propensity to invest more and deepen its relationship with Jack Henry & Associates , Stripe , Fiserv or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Live Oak Bancshares revenues, which have grown to $856.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Live Oak Bancshares intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Jack Henry & Associates | Legacy | Jack Henry Ensenta | Payment Processing | ERP Financial Management | n/a | 2018 | 2018 |
In 2018 Live Oak Bancshares implemented Jack Henry Ensenta to provide Payment Processing capabilities on its public website. The deployment places Jack Henry Ensenta as the bank facing, web integrated payment acceptance layer for online customer payments and digital payment workflows.
The Jack Henry Ensenta implementation focuses on payment gateway functions commonly associated with Payment Processing platforms, including secure web payment forms, tokenization for card data protection, and routing for card and ACH acceptance. Configuration work emphasized hosted or API driven payment capture embedded in web pages and payment orchestration consistent with online acceptance use cases.
Operationally the solution is implemented on Live Oak Bancshares public website and therefore touches digital channels and the bank teams that manage online payment intake and customer billing interactions. Governance responsibilities sit with the bank payment operations and digital channel teams to operate the web payment flows and maintain PCI aligned controls and transaction monitoring.
Rollout details indicate a web first deployment in 2018, with ongoing operational ownership by payments and digital teams rather than an external systems integrator. The narrative centers on Live Oak Bancshares Jack Henry Ensenta relationship, the Payment Processing role on the website, and the internal operational scope required to run and govern online payment acceptance.
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv Premier Bank Platform | Core Banking | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019 Live Oak Bancshares implemented Fiserv Premier Bank Platform as its Core Banking application. The engagement supported the direct bank headquartered in Wilmington, North Carolina, and aligned with initiatives touching SBA loan origination workflows across targeted industry verticals, while also interfacing with projects involving the open-architecture core Finxact platform.
The technical scope centered on data conversion and core account servicing capabilities, with explicit conversion of Accounts, CDs, and Savings datasets. The Data Conversion lead authored the conversion strategy and test plan, and designed Data Marts through requirements analysis with business analysts, while performing technical assessments of Salesforce and Finxact data models and configuration.
Execution used Informatica PowerCenter as the ETL engine, leveraging Sorter, Joiner, Expression, Aggregator, Lookup, Router, Update Strategy, Sequence Generator and stored procedures to build complex mappings. Engineering activities included extensive use of mapping and session parameters, debugger-driven validation, session and mapping tuning for performance, unit testing via Informatica Workflow Manager and Monitor, and batch orchestration on Unix with underlying IBM DB2 and PostgreSQL targets.
Project governance was formalized through a project management plan, stakeholder management plan and defined milestones, with the conversion strategy test plan serving as the primary validation artifact. Operational coordination included weekly reporting and status follow up with product ecosystem partners, and management of strategic alliances and organizational alignment as part of capability growth planning.
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Core Banking | ERP Services and Operations |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Live Oak Bancshares implemented Microsoft 365 to address enterprise Collaboration needs across its organization. The Microsoft 365 deployment is positioned as the bank's cloud hosted collaboration and productivity layer supporting corporate communications, document collaboration, and web-facing content integration on the company website.
The implementation leveraged core Microsoft 365 capabilities for email and calendar, real time chat and meetings, and browser based document collaboration and storage to support standard collaboration workflows. Configuration emphasized shared libraries, co authoring, and web integration points that expose approved content and resources through the corporate site, reflecting Microsoft 365 as both an internal productivity platform and a component of customer facing web operations.
Operational scope covered the full organization of a 998 employee bank, with administrative controls applied for centralized user provisioning, role oriented access management, and policy driven data retention and compliance controls consistent with Collaboration platform governance. Change in operational workflow focused on standardizing document lifecycles, communication channels, and collaboration patterns across business functions including corporate operations, customer support, and back office teams.
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Collaboration | Collaboration |
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2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Call Center | CRM |
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2018 | 2018 |
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CRM | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2022 | 2022 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2018 | 2018 |
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AML, Fraud and Compliance | TRM |
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2022 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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