Liverpool City Council
33 Moore Street,
Liverpool, 2170, NSW,
Australia
Liverpool, 2170, NSW,
Australia
61 2 8711 7000
Government
Liverpool City Council Technographics
Liverpool City Council Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Liverpool City Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 900 Liverpool City Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Liverpool City Council has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2017, Humanforce Ento Time and Attendance for Time and Attendance in 2016, IIZUKA Case Manager for Case Management in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Liverpool City Council is running and its propensity to invest more and deepen its relationship with SAP , Humanforce , IIZUKA or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Liverpool City Council revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Liverpool City Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Liverpool City Council Tech Stack and Enterprise Applications
Liverpool City Council ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017 Liverpool City Council implemented SAP ERP ECC 6.0 as its core ERP Financial platform. The council record notes SAP ERP 6.0 with an applied release support pack, indicating an actively maintained ECC 6.0 installation.
The deployment centered on core financial management capabilities consistent with an ERP Financial system, including general ledger, accounts payable, accounts receivable, fixed asset accounting, and financial reporting functionality. Configuration emphasis included chart of accounts alignment and statutory reporting configurations tailored to council accounting requirements, plus period close orchestration and financial workflow controls.
SAP ERP ECC 6.0 was provisioned to support council finance and corporate accounting functions across Liverpool City Council operations, with the release support pack signaling an operational program for patching and maintenance. Governance and operational processes documented alongside the installation point to structured change control and support pack testing cycles to preserve application supportability and compliance with public sector accounting obligations.
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ERP Financial | ERP |
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2016 | 2017 |
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Liverpool City Council HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Humanforce | Legacy | Humanforce Ento Time and Attendance | Time and Attendance | HCM | n/a | 2016 | 2016 |
In 2016, Liverpool City Council implemented Humanforce Ento Time and Attendance. The Humanforce Ento Time and Attendance implementation provided a centralized platform for recording hours, managing rosters, and enforcing timekeeping policies across the municipal workforce of about 900 employees.
The deployment focused on core Time and Attendance capabilities including electronic time capture, shift scheduling and rostering, employee self service for timesheets and leave requests, and approver workflows for time validation. Configuration emphasized roster rules and configurable calculations for overtime and entitlements consistent with public sector scheduling needs.
Operational coverage included administrative personnel and field based operational teams across council functions, establishing a single source for workforce attendance and roster administration. Governance updates standardized time approval workflows and role based access, producing payroll ready time records and consistent roster controls.
Liverpool City Council is listed as a customer for Humanforce Ento Time and Attendance on the vendor site, representing a municipal deployment within the Time and Attendance category for local government workforce management.
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Liverpool City Council ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IIZUKA | Legacy | IIZUKA Case Manager | Case Management | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, Liverpool City Council implemented IIZUKA Case Manager to support its Benefits/Income Maximisation service. The deployment of IIZUKA Case Manager, a Case Management application, was provisioned for around 100 caseworkers and contact centre staff to manage end-to-end benefit checks and case resolution across council benefits operations.
Configuration emphasized core case management capabilities such as structured case intake, workflow orchestration, task assignment, document capture and outcome tracking. IIZUKA Case Manager was configured to standardize benefit assessment forms and business rules, and to enable caseworker task queues, escalation workflows and automation of routine eligibility checks to reduce manual handoffs.
The vendor case study does not enumerate named external integrations, therefore specific system connections are not specified. Operational coverage focused on contact centre operations and the council benefits team, consolidating intake through determination and case closure while applying role based access controls and task routing to align responsibilities between contact centre staff and benefit caseworkers.
According to the vendor case study, the implementation improved outcomes for Liverpool City Council, increasing benefits generated from £6.9M to £9.35M and reducing end-to-end processing time by about 40 percent. The IIZUKA Case Manager deployment directly supported the council s Benefits/Income Maximisation business function and standardized case handling within the Case Management layer.
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Liverpool City Council AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Liverpool City Council Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Warehouse | Analytics and BI |
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2017 | 2017 |
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Liverpool City Council Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Liverpool City Council Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2014 | 2014 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Liverpool City Council CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Tag Management | CRM |
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2023 | 2023 |
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Liverpool City Council PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Liverpool City Council IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Liverpool City Council CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Liverpool City Council
| First Name | Last Name | Title | Function | Department | Phone | |
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ICT Programme Manager | Manager | Finance | |
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Head of ICT Operations | Director | Finance | |
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Head of Digital Transformation Service | Director | IT | |
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ICT Technical Professional (Operations Support Group) | Manager | Finance | |
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Head of HR, Payroll & Pensions at Liverpool City Council | Director | HR | |
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HR Business Partner | Manager | HR | |
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Customer Support Officer | Manager | Customer Service | |
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Payroll officer | Manager | Finance | |
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Chief Information Officer | CXO | IT | |
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IT Applications Officer | Manager | IT | |
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Apps Being Evaluated by Liverpool City Council Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Liverpool City Council IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Liverpool City Council digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Liverpool City Council Technographics
Liverpool City Council is a Government organization based in Australia,
with around 900 employees and annual revenues of $300.0 million.
Liverpool City Council operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Humanforce Ento Time and Attendance and IIZUKA Case Manager,
covering areas like ERP Financial, Time and Attendance and Case Management.
Liverpool City Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Humanforce and IIZUKA.
Liverpool City Council recently adopted applications including
Microsoft Clarity in 2024, Microsoft Entra ID (formerly Azure Active Directory) in 2024 and Salesforce Marketing Cloud in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Liverpool City Council’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Liverpool City Council’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Liverpool City Council technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.