LiveVox
655 Montgomery Street,
San Francisco, 94111, CA,
United States
San Francisco, 94111, CA,
United States
1 619-567-5290
Professional Services
LiveVox Technographics
LiveVox Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by LiveVox and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 672 LiveVox employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that LiveVox has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2014, Hubspot Live Chat for Chatbots and Conversational AI in 2020, GoodData for Analytics and BI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems LiveVox is running and its propensity to invest more and deepen its relationship with Oracle , PayPal , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing LiveVox revenues, which have grown to $119.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for LiveVox intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
LiveVox Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2014 | 2015 |
In 2014, LiveVox implemented Oracle NetSuite ERP to support its ERP Financial operations, deploying the cloud-hosted Oracle NetSuite ERP suite for core accounting and revenue workflows. The deployment targeted the companys finance and revenue accounting functions and was configured to provide centralized general ledger, accounts receivable, billing, and revenue management capabilities consistent with ERP Financial requirements.
Configuration work focused on invoicing and revenue management modules inside Oracle NetSuite ERP, with structured month-end routines and reconciliations. A recurring monthly Revenue Reconciliation was implemented, designed to validate that revenue invoiced in NetSuite ties to the external Billing file, embedding reconciliation records into the NetSuite ledger and invoice lifecycle.
Operational integration relied on scheduled billing file ingestion and reconciliation processes between the Oracle NetSuite ERP invoicing records and the Billing file source, creating a single point of truth for invoiced revenue. The activity covered finance, accounting, and revenue operations teams who execute the monthly compare and adjustments, ensuring the invoiced amounts in NetSuite align with billing outputs.
Governance was organized around a monthly close and sign-off workflow, with revenue accounting owning the reconciliation cadence and evidentiary artifacts inside NetSuite. Controls emphasized documented reconciliations and auditability of the billing-to-invoice comparison, supporting consistent ERP Financial recordkeeping without introducing named third party integrations.
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020 LiveVox deployed Hubspot Live Chat on its public website. The Hubspot Live Chat implementation is cataloged under Chatbots and Conversational AI and was provisioned as an embedded web chat widget to support customer engagement, inbound lead capture and site assisted support. Configuration work focused on chat routing rules, canned response libraries, automated welcome flows and transcript capture, with agent handoff workflows and chatbot to human escalation patterns implemented as part of the solution.
Operational coverage was the corporate website and the implementation served both customer support and sales functions, establishing LiveVox Hubspot Live Chat Chatbots and Conversational AI as a frontline engagement channel. Governance centered on standardizing response templates, defining agent availability schedules and formalizing escalation and chat handling procedures to align with existing support and sales workflows. Implementation scope emphasized web channel instrumentation, chat transcript management and agent workflow orchestration without reference to any specific backend integration details.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoodData Corporation | Legacy | GoodData | Analytics and BI | Analytics and BI | n/a | 2021 | 2021 |
In 2021, LiveVox deployed GoodData to deliver embedded analytics and reporting on its public website. GoodData is used as the companys Analytics and BI platform to surface interactive dashboards, reports, and data visualization directly within web pages.
The implementation leverages GoodData capabilities common to Analytics and BI deployments, including interactive dashboards, ad hoc reporting, and visualization for web reporting workflows and data exploration. Deployment scope is centered on the website with consumption by internal stakeholders and external visitors, and the configuration implies centralized analytics governance, role based access control, and a focus on publishing web hosted reports through GoodData.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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CRM | CRM |
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2011 | 2011 |
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Customer Experience | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Incident Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at LiveVox
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by LiveVox Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD LiveVox Technographics
LiveVox is a Professional Services organization based in United States,
with around 672 employees and annual revenues of $119.0 million.
LiveVox operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Hubspot Live Chat and GoodData,
covering areas like ERP Financial, Chatbots and Conversational AI and Analytics and BI.
LiveVox has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, HubSpot and GoodData Corporation.
LiveVox recently adopted applications including
PayPal Enterprise in 2021, GoodData in 2021 and 6sense Account Engagement Platform in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of LiveVox’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates LiveVox’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete LiveVox technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.