Povoa de Santa Iria, 2626-909,
Portugal
Logic Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Logic and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Logic employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Logic has purchased the following applications: Microsoft 365 for Collaboration in 2018, Enghouse Interactive Altitude Xperience for Customer Experience in 2017, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Logic is running and its propensity to invest more and deepen its relationship with Microsoft , Enghouse Interactive , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Logic revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Logic intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Enghouse Interactive | Legacy | Enghouse Interactive Altitude Xperience | Customer Experience | CRM | n/a | 2017 | 2017 |
In 2017, Logic implemented Enghouse Interactive Altitude Xperience to strengthen customer engagement capabilities. The deployment emphasized Customer Experience functionality to support Logic's distribution operations in Portugal, with a particular focus on responding to seasonal campaigns and short term demand spikes.
Logic implemented the Enghouse Interactive Altitude Xperience Engagement components to manage multichannel engagement workflows and to standardize campaign handling. Configuration work centered on engagement orchestration and a reporting functionality that was customized to Logic's KPI measurement and process analysis, enabling analysts to instrument specific performance indicators and operational metrics.
The implementation covered operational workflows within customer service and campaign management teams, enabling agile campaign execution and single platform handling of engagement activities. Integrations with other systems are not detailed in the source, so the project narrative centers on in-platform engagement and reporting capabilities rather than third party connectors.
As stated by the customer, Altitude Xperience Engagement provided a robust, adaptive toolset and reporting functionality totally adaptable to Logic's KPI measurement and process analysis, allowing Logic to answer specific needs such as seasonal campaigns in a very agile way.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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