Lombard
250 Bishopsgate,
London, EC2M 4AA,
United Kingdom
London, EC2M 4AA,
United Kingdom
44 34 5877-8888
Banking and Financial Services
Lombard Technographics
Lombard Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Lombard and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Lombard employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Lombard has purchased the following applications: IgniteTech Aurea Process for Business Process Management in 2010, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2018, Adobe Experience Manager for Digital Asset Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Lombard is running and its propensity to invest more and deepen its relationship with IgniteTech , LivePerson , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Lombard revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Lombard intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Lombard Tech Stack and Enterprise Applications
Lombard ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IgniteTech | Legacy | IgniteTech Aurea Process | Business Process Management | ERP Services and Operations | n/a | 2010 | 2010 |
In 2010 Lombard implemented IgniteTech Aurea Process to automate its statuary document services within Lombard Vehicle Management. The deployment used IgniteTech Aurea Process, historically Savvion Business Manager SBM, as a Business Process Management platform to streamline document retrieval and dispatch workflows for vehicle document requests.
The implementation configured workflow orchestration and case management modules to model request intake, document assembly, routing, and outbound dispatch. SLA monitoring rules, status tracking, and audit trail capabilities were implemented to surface request progress, trigger escalations, and maintain compliance with document handling requirements.
The UK implementation integrated archival retrieval processes to unify live request handling with archival stores, enabling retrieval queries and dispatch actions that span active and archived document repositories. Operational coverage focused on vehicle document requests and statuary document services across Lombard vehicle management operations in the United Kingdom.
Governance changes accompanied the rollout, with process ownership and operational runbooks adjusted to enforce the new workflow and SLA rules within IgniteTech Aurea Process. According to the implementation write up the project improved tracking and SLA adherence for vehicle document requests through the configured Aurea Process workflows and archival retrieval integration.
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Lombard AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Lombard implemented LivePerson Conversational Cloud on its public website. LivePerson Conversational Cloud is deployed as a Chatbots and Conversational AI solution to provide web-based conversational engagement and automated messaging capabilities to customer-facing digital channels.
The implementation centers on conversational automation, including intent classification, scripted dialogue flows, session management, and live agent escalation workflows. Lombard configured monitoring and analytics dashboards within LivePerson Conversational Cloud to track conversation volumes, routing events, and conversation handoffs for operational tuning.
Deployment is realized as a web-embedded conversational widget on Lombard's website, supporting the companys customer service and digital engagement teams within the United Kingdom. Operational governance has been organized around digital channel owners who maintain conversational content, manage model tuning cycles, and oversee bot to agent escalation procedures to sustain accuracy and compliance.
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Lombard Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Manager | Digital Asset Management | Content Management | n/a | 2016 | 2016 |
In 2016, Lombard deployed Adobe Experience Manager as its Digital Asset Management solution on its public website. The implementation positioned Adobe Experience Manager as the primary web content and asset delivery layer for the site, centralizing storage and publication of marketing content and digital collateral.
The Adobe Experience Manager configuration leveraged core Digital Asset Management capabilities including a centralized asset repository, metadata management, automated rendition generation, version control, and reusable component templates for web pages and landing content. The environment was configured to support authoring workflows, publishing pipelines, and content reuse across site sections, using content fragments and component based templates consistent with Adobe Experience Manager deployments.
Operational ownership was organized between Lombard's digital and marketing teams, with IT providing platform administration and infrastructure support, and governance enforced through role based access controls and in platform approval workflows. The deployment formalized asset metadata and content lifecycle processes for upload, review, and publication across the corporate website, embedding Adobe Experience Manager into Lombard's marketing and web content operations.
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Digital Signing | Content Management |
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2020 | 2020 |
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Lombard CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2020 | 2020 |
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Lombard TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Lombard PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2023 | 2025 |
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Lombard IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Lombard
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Lombard Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Lombard IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Lombard digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Lombard Technographics
Lombard is a Banking and Financial Services organization based in United Kingdom,
with around 1000 employees and annual revenues of $250.0 million.
Lombard operates a diverse technology stack with applications such as
IgniteTech Aurea Process, LivePerson Conversational Cloud and Adobe Experience Manager,
covering areas like Business Process Management, Chatbots and Conversational AI and Digital Asset Management.
Lombard has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as IgniteTech, LivePerson and Adobe Systems.
Lombard recently adopted applications including
SFP Freehand in 2023, Adobe Experience Cloud in 2021 and Adobe Acrobat Sign (formerly EchoSign, eSign & Adobe Sign) in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Lombard’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Lombard’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Lombard technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.