Brooklyn, 11222, NY,
United States
Looking Glass Factory Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Looking Glass Factory and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40 Looking Glass Factory employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Looking Glass Factory has purchased the following applications: Chargebee for Subscription and Recurring Billing in 2023, Google Workspace (Formerly Google G-Suite) for Collaboration in 2014, Shopify for eCommerce in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Looking Glass Factory is running and its propensity to invest more and deepen its relationship with Chargebee , Google , Shopify or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Looking Glass Factory revenues, which have grown to $7.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Looking Glass Factory intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Chargebee | Legacy | Chargebee | Subscription and Recurring Billing | ERP Financial Management | n/a | 2023 | 2023 |
In 2023, Looking Glass Factory implemented Chargebee to manage subscription and recurring billing workflows exposed on its public website. Looking Glass Factory uses Chargebee within the Subscription and Recurring Billing category to centralize online recurring charges and automate customer-facing subscription flows.
The implementation focuses on subscription lifecycle management and web-hosted checkout capabilities, with configuration covering recurring billing schedules, invoicing, payment method handling, proration and coupon management, consistent with Subscription and Recurring Billing functional modules. Chargebee is used as the primary application for orchestrating subscription creation, renewals and billing document generation.
Operational coverage is centered on the company website and supports finance and customer-facing teams responsible for billing and subscription operations, with governance oriented around subscription lifecycle events and invoice workflow controls. The deployment emphasizes web checkout integration and a customer self-service billing experience as the core touchpoints for ongoing subscription management.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2014 | 2014 |
In 2014 Looking Glass Factory deployed Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. The implementation is visible on the company website and serves the 40 person manufacturing organization as the central suite for cloud email, document collaboration, and calendaring.
Google Workspace (Formerly Google G-Suite) was provisioned to provide standard Collaboration capabilities, including Gmail, Google Drive storage, Google Docs real time editing, Google Calendar scheduling, and administrative controls via the Google Admin console. Configuration details align with small to mid size deployments, emphasizing domain based account provisioning, shared drives for team file management, group based access controls, and mobile access for distributed teams.
Operational coverage spans core business functions such as product engineering, design, marketing, and operations, where the suite supports cross functional collaboration workflows and file sharing. Governance is exercised through centralized administration, user and group management in the Admin console, and policy driven access controls consistent with the Collaboration category.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Shopify | Legacy | Shopify | eCommerce | eCommerce | n/a | 2014 | 2014 |
In 2014 Looking Glass Factory implemented Shopify as the platform powering its public website storefront, deploying Shopify to manage online product presentation and transactions within the eCommerce category. The implementation places Shopify at the center of the company website experience and is used to present products, process customer purchases, and manage web content for direct online sales.
The Shopify deployment leverages standard eCommerce functional capabilities including product catalog and storefront content management, shopping cart and checkout workflows, payment processing, inventory tracking, and order management. Operationally the implementation supports sales, marketing, and fulfillment activities for Looking Glass Factory, with storefront content and order processing administered through the Shopify admin console and standard eCommerce operational workflows to handle listings, orders, and customer interactions.
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Shipping Management | eCommerce |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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