Los Angeles, 90012, CA,
United States
Los Angeles County Department of Health Services Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Los Angeles County Department of Health Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20000 Los Angeles County Department of Health Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Los Angeles County Department of Health Services has purchased the following applications: GovernmentJobs ATS for Applicant Tracking System in 2017, Intermedia Contact Center for Call Center in 2015, Oracle Health EHR for Electronic Health Record in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Los Angeles County Department of Health Services is running and its propensity to invest more and deepen its relationship with GovernmentJobs , Intermedia , NEOGOV or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Los Angeles County Department of Health Services revenues, which have grown to $430.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Los Angeles County Department of Health Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| GovernmentJobs | Legacy | GovernmentJobs ATS | Applicant Tracking System | HCM | n/a | 2017 | 2017 | In 2017, Los Angeles County Department of Health Services implemented GovernmentJobs ATS on their website as their Applicant Tracking System. The deployment established a public-facing careers entry point that channels candidate applications into a centralized recruiting workflow for the Department of Health Services. GovernmentJobs ATS was configured to support core applicant tracking capabilities, including configurable job requisitions and postings, online application forms with screening questionnaires, candidate profile management, status tracking, and reporting dashboards. The implementation emphasized workflow configuration for applicant routing, requisition approvals, and role-based access controls to align hiring steps with public sector recruiting practices. The system is embedded on the DHS careers site to capture external applicants and to provide hiring managers and HR staff with a single source of candidate records. Operational coverage targeted departmental recruiting and staffing activities across clinical and administrative functions within Los Angeles County Department of Health Services, with HR and hiring managers using the application for requisition creation, candidate review, and selection workflows. Governance was enforced through standardized workflows and permission schemes within GovernmentJobs ATS, with audit trail capabilities used to support compliance and recordkeeping requirements. The rollout focused on configuring approval paths and user roles in the Applicant Tracking System, accompanied by operational training for departmental HR teams and hiring managers. | |
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Core HR | HCM |
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2020 | 2020 |
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Time and Attendance | HCM |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Intermedia | Legacy | Intermedia Contact Center | Call Center | CRM | n/a | 2015 | 2016 | In 2015, Los Angeles County Department of Health Services implemented Intermedia Contact Center, a Call Center application, to strengthen its public-facing contact operations. The deployment targeted scalable contact handling and queue management to support high volume public health inquiries during critical events. The Intermedia Contact Center implementation encompassed core call center capabilities including automatic call distribution, interactive voice response, queue management, agent desktop functionality, and real-time reporting and dashboards. Configuration work emphasized queue prioritization, scripted agent workflows, and capacity scaling rules aligned with standard contact center operational controls. Operational scope covered DHS countywide call operations with role based agent access and supervisor monitoring to support coordinated response workflows. Governance incorporated standardized playbooks and escalation procedures for surge events, and the implementation helped Los Angeles County Department of Health Services scale up in the coronavirus crisis by providing expanded capacity and centralized incident call handling. | |
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Customer Experience | CRM |
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2020 | 2020 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Health EHR | Electronic Health Record | ERP Services and Operations | n/a | 2017 | 2017 |
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Enterprise Content Management | Content Management |
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2021 | 2021 |
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