List of Intermedia Contact Center Customers
Mountain View, 94043-4025, CA,
United States
Since 2010, our global team of researchers has been studying Intermedia Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Intermedia Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Intermedia Contact Center for Call Center include: Los Angeles County Department of Health Services, a United States based Healthcare organisation with 20000 employees and revenues of $430.0 million, Jenne, a United States based Distribution organisation with 50 employees and revenues of $5.0 million, Credit Canada Debt Solutions, a Canada based Banking and Financial Services organisation with 30 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using Intermedia Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Intermedia Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Credit Canada Debt Solutions | Banking and Financial Services | 30 | $3M | Canada | Intermedia | Intermedia Contact Center | Call Center | 2016 | n/a |
In 2016, Credit Canada Debt Solutions implemented Intermedia Contact Center, a hosted cloud Call Center application to centralize client intake and counseling interactions. The deployment targeted the nonprofit's client-facing teams across its Canadian operations and provisioned an agent desktop, centralized inbound routing and basic outbound campaign capabilities appropriate for a 30 employee credit counseling service. Intermedia Contact Center was used to unify voice channels and support core client support workflows such as appointment scheduling, counseling session routing and case triage.
Configuration emphasized interactive voice response, automatic call distribution, call recording and standard reporting to provide visibility into counseling queues and call handling. The rollout followed a phased adoption across intake staff and counselors with training and governance focused on call-handling procedures and data privacy controls required for financial counseling. The move to a hosted Intermedia Contact Center enabled Credit Canada Debt Solutions to better support its clients by centralizing telephony, agent tools and reporting within a managed Call Center environment.
|
 |
Jenne | Distribution | 50 | $5M | United States | Intermedia | Intermedia Contact Center | Call Center | 2019 | n/a |
In 2019, Jenne implemented Intermedia Contact Center to centralize customer interactions for its distribution business. Jenne deployed Intermedia Contact Center as a Call Center application to support customer support and order management workflows within its US operations.
The deployment emphasized cloud-delivered contact center capabilities consistent with the Call Center category, including automated call distribution, interactive voice response, skills-based routing, agent desktop tooling, and real-time reporting for contact handling. Governance centered on standardizing contact workflows, agent onboarding and scripting, and operational configuration of queues and service levels to align support and inside sales activities with distribution operations.
|
 |
Los Angeles County Department of Health Services | Healthcare | 20000 | $430M | United States | Intermedia | Intermedia Contact Center | Call Center | 2015 | n/a |
In 2015, Los Angeles County Department of Health Services implemented Intermedia Contact Center, a Call Center application, to strengthen its public-facing contact operations. The deployment targeted scalable contact handling and queue management to support high volume public health inquiries during critical events.
The Intermedia Contact Center implementation encompassed core call center capabilities including automatic call distribution, interactive voice response, queue management, agent desktop functionality, and real-time reporting and dashboards. Configuration work emphasized queue prioritization, scripted agent workflows, and capacity scaling rules aligned with standard contact center operational controls.
Operational scope covered DHS countywide call operations with role based agent access and supervisor monitoring to support coordinated response workflows. Governance incorporated standardized playbooks and escalation procedures for surge events, and the implementation helped Los Angeles County Department of Health Services scale up in the coronavirus crisis by providing expanded capacity and centralized incident call handling.
|
Buyer Intent: Companies Evaluating Intermedia Contact Center
- Get Fresh Produce, a United States based Distribution organization with 450 Employees
- Pinpoint Digital, a United States based Professional Services company with 20 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||