Baton Rouge, 70802, LA,
United States
Louisiana Department of Corrections Technographics
Louisiana Department of Corrections Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Louisiana Department of Corrections and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6200 Louisiana Department of Corrections employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Louisiana Department of Corrections has purchased the following applications: Hotjar for Customer Experience in 2021, New Relic APM for Application Performance Management in 2020, Amazon EC2 for Application Hosting and Computing Services in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Louisiana Department of Corrections is running and its propensity to invest more and deepen its relationship with Contentsquare , New Relic , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Louisiana Department of Corrections revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Louisiana Department of Corrections intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Louisiana Department of Corrections Tech Stack and Enterprise Applications
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2021 | 2021 |
In 2021, the Louisiana Department of Corrections implemented Hotjar on its public website to capture behavioral analytics and on page user feedback. The Hotjar deployment fulfilled a Customer Experience function, instrumenting session recordings, heatmaps, funnel analysis and feedback widgets to surface usability issues on https://www.doc.louisiana.gov/.
The implementation was scoped to the department website and operated through web operations and communications teams, with Hotjar providing client side analytics and workflow visibility for public facing pages. Governance centered on analytics controls, data retention and public sector privacy requirements, and operational use focused on UX diagnostics and content optimization rather than internal corrections case management systems.
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2020 | 2020 |
In 2020 the Louisiana Department of Corrections implemented New Relic APM to instrument and monitor the performance of its public website, placing New Relic APM squarely in the Application Performance Management category for the agency. The deployment provided application-level telemetry across the website stack to surface response times, error rates, and request throughput for web delivery. This implementation aligns New Relic APM with the department's IT operations and application development business functions responsible for site availability and user experience.
New Relic APM was configured to capture transaction traces, error analytics, and application metrics, and to present real-time dashboards and alerts for web application health. Configuration emphasized agent-based instrumentation of application runtimes and standardized transaction naming to support request-level troubleshooting and incident triage. Common Application Performance Management capabilities such as distributed tracing, slow transaction identification, and grouped error reporting were applied to align monitoring with operational workflows.
The operational scope focused on the department website infrastructure and supported teams responsible for web operations and application maintenance. Monitoring data from New Relic APM was used to populate centralized dashboards for operations staff and to inform on-call response processes. The implementation concentrated on visibility into application servers, web request flows, and error conditions relevant to public-facing services.
Governance around the New Relic APM rollout established instrumentation standards, alert threshold policies, and transaction naming conventions to reduce monitoring noise and improve escalation clarity. Handover processes assigned ownership of monitoring configuration to application owners and operations personnel, embedding New Relic APM into incident management and ongoing application maintenance workflows.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2019 | 2019 |
In 2019, Louisiana Department of Corrections implemented Amazon EC2 for Application Hosting and Computing Services to host its public website. The deployment uses Amazon EC2 virtual server instances to run the web application and associated middleware, providing compute capacity for web content delivery and HTTP traffic handling. Amazon EC2 is configured to support instance lifecycle management, operating system control, and capacity provisioning aligned with public facing site requirements.
The implementation focuses on web application hosting and core compute functions, with formalized instance provisioning workflows, baseline configuration management, and routine patching and monitoring to maintain availability. Operational ownership is aligned with the department team that manages the public website, and governance emphasizes access controls, instance lifecycle policies, and compliance with applicable state government security controls. Louisiana Department of Corrections Amazon EC2 Application Hosting and Computing Services supports the agency business function of public information delivery and web presence.
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Digital Workspace | IaaS |
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2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Web Gateways (SWG) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Louisiana Department of Corrections
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Louisiana Department of Corrections Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||