Louisville Water Company
550 South Third St, Louisville, Kentucky 40202, US,
Louisville, 40202, KY,
United States
Louisville, 40202, KY,
United States
1 502-583-6610
Utilities
Louisville Water Company Technographics
Louisville Water Company Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Louisville Water Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 Louisville Water Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Louisville Water Company has purchased the following applications: Exela Lockbox for AR Automation in 2015, Oracle PeopleSoft HCM for Core HR in 2003, Oracle Utilities Work and Asset Management (WAM) for Enterprise Asset Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Louisville Water Company is running and its propensity to invest more and deepen its relationship with Exela Technologies , Oracle , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Louisville Water Company revenues, which have grown to $238.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Louisville Water Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Louisville Water Company Tech Stack and Enterprise Applications
Louisville Water Company ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exela Technologies | Legacy | Exela Lockbox | AR Automation | ERP | n/a | 2015 | 2015 |
In 2015, Louisville Water Company implemented Exela Lockbox as its AR Automation solution for centralized remittance processing. The deployment targeted utility billing cash application and lockbox handling across accounts receivable functions.
Exela Lockbox configuration emphasized high-volume check and remittance image capture, automated optical character recognition and metadata extraction, deposit-ready image and payment batching, and exception routing for unmatched items. The implementation included rules-based validation and automated cash application workflows supporting standardized remittance processing.
Operational processing incorporated high-speed remittance capture used by operators on equipment such as Opex 150 and Opex Eagle, which produced high-quality digital images and metadata for backend processing and deposit. Historical operational notes indicate third-party remittance operations handled accounts including Louisville Water, aligning the lockbox workflow with billing, treasury, and accounts receivable teams.
Governance centered on centralized lockbox workflows, defined operator responsibilities for remittance machine setup, image quality control, and exception management, and standardized procedures for image capture, metadata validation, and deposit batching. The implementation formalized workflow ownership across billing, treasury, and accounts receivable to support consistent lockbox operations.
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ERP Financial | ERP |
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2017 | 2017 |
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ERP Financial | ERP |
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2013 | 2003 |
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Louisville Water Company HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft HCM | Core HR | HCM | n/a | 2003 | 2018 |
In 2003, Louisville Water Company implemented Oracle PeopleSoft HCM for Core HR to centralize human resources, benefits administration, and payroll processing across its operations. The Oracle PeopleSoft HCM deployment was positioned to manage employee master data, benefits eligibility and enrollment, and payroll calculation and processing workflows for the utility's HR organization.
The Oracle PeopleSoft HCM implementation included core HR records, benefits administration, and payroll processing modules, configured to support standard HR lifecycle transactions, benefits management, and payroll runs. Configuration work focused on employee data model, benefits rules, payroll elements, and security roles to separate HR, benefits, and payroll responsibilities.
Oracle PeopleSoft HCM operated within an application landscape that also included Oracle E-Business Suite financial modules and Oracle Time and Labor, providing a clear separation of HR and financial functions. Operational coverage centered on HR, payroll, and benefits teams, with a user model that included a small set of heavy users and a broader casual user population, and governance oriented around payroll cycles and benefits administration processes.
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Recruiting | HCM |
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2017 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2011 | 2011 |
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Workforce Scheduling | HCM |
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2016 | 2016 |
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Louisville Water Company ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Utilities Work and Asset Management (WAM) | Enterprise Asset Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Louisville Water Company implemented Oracle Utilities Work and Asset Management as its Enterprise Asset Management platform. Managing roughly a billion dollars of distribution and treatment assets across its portfolio, Louisville Water adopted Oracle Utilities Work and Asset Management to centralize asset records and operational work management for field crews and back office teams.
The deployment configured core work order management, asset inventory and condition tracking, predictive maintenance indicators, and integrated time reporting so field work completion automatically populates timecards. Oracle Utilities Work and Asset Management was implemented alongside a mobile workforce application and end-to-end analytics, enabling predictive and operational metrics to support maintenance planning and failure mitigation.
Integrations included the utility’s Oracle Utilities Customer Care and Billing environment, a mobile workforce application, and geographic information system mapping, which renders valve position and asset status in near real time. Operational coverage focused on field operations and maintenance functions, where crews capture current valve status at incidents and data flows support forecasting of maintenance costs and repair versus replace decisions.
Governance and process changes eliminated paper-based workflows and reduced manual workloads while improving employee experience. Reported results tied to the Oracle Utilities Work and Asset Management implementation include a one percentage point improvement in on-time customer appointments to 97 percent amid a 226 percent increase in appointment volume, a reduction of 530 manual data entry hours per month, and a 23 percent increase in work order throughput, with the utility positioned to use predictive indicators for asset replacement and cost forecasting.
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Field Service Management | ERP Services and Operations |
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2017 | 2017 |
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Louisville Water Company Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2014 | 2014 |
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Analytics and BI | Analytics and BI |
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2014 | 2014 |
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Louisville Water Company Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2021 | 2021 |
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Louisville Water Company Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2020 | 2020 |
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Louisville Water Company CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Utilities Customer Care and Billing | CRM |
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2017 | 2017 |
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Louisville Water Company ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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Louisville Water Company IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Louisville Water Company
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of Information Technology | Director | IT | |
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Executive Vice President Utility Operations | VP | Finance | |
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HR Manager | Manager | HR | |
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Vice President Human Resources | VP | HR | |
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President and CEO | CXO | Finance | |
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Director - Information Technology | Director | IT | |
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VP, Chief Information Officer | CXO | IT | |
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Manager - Enterprise Applications Development | Manager | IT | |
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Senior Application Developer | Manager | IT | |
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Director - Production Operations, Process Engineering, Maintenance | Director | Finance | |
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Water Quality Manager | Manager | Operations | |
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Vice President, Production Operations and Chief Engineer | CXO | R&D | |
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Facilities Manager | Manager | Operations | |
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Facilities Maintenance Manager | Manager | Operations | |
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Director of Metering and Billing Services | Director | Finance | |
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Manager, Billing & Work Planning | Manager | Finance | |
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Customer Service and Meter Reading Field Ops Manager | Manager | Customer Service | |
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Apps Being Evaluated by Louisville Water Company Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Louisville Water Company IT executives and key decision makers. This section highlights Louisville Water Company's latest recorded technology evaluations, including Oracle Cloud HCM for Core HR on 2024-07-16. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Louisville Water Company digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-07-16 | Louisville Water Company | Evaluated | Oracle | Oracle Cloud HCM | Core HR | HCM |
FAQ - APPS RUN THE WORLD Louisville Water Company Technographics
Louisville Water Company is a Utilities organization based in United States,
with around 400 employees and annual revenues of $238.0 million.
Louisville Water Company operates a diverse technology stack with applications such as
Exela Lockbox, Oracle PeopleSoft HCM and Oracle Utilities Work and Asset Management (WAM),
covering areas like AR Automation, Core HR and Enterprise Asset Management.
Louisville Water Company has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Exela Technologies and Oracle.
Louisville Water Company recently adopted applications including
Oracle Cloud Infrastructure in 2023, Microsoft 365 in 2021 and Microsoft Azure Cloud Services in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Louisville Water Company’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Louisville Water Company’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Louisville Water Company technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.