Luminor
Liivalaia 45,
Tallinn, 10145,
Estonia
Tallinn, 10145,
Estonia
372 628 3300
Banking and Financial Services
Luminor Technographics
Luminor Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Luminor and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2300 Luminor employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Luminor has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2017, Hotjar for Customer Experience in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Luminor is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Microsoft , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Luminor revenues, which have grown to $550.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Luminor intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Luminor Tech Stack and Enterprise Applications
Luminor AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Luminor implemented LiveChat on its public website. Luminor implemented LiveChat for customer service within the Chatbots and Conversational AI category to provide a real-time conversational channel on digital banking touchpoints.
The deployment uses a web-embedded LiveChat widget to capture inbound customer enquiries and an agent-facing console to manage conversational workflows, aligning with Chatbots and Conversational AI functional terminology such as chat routing, canned responses, transcript capture, and escalation to live agents. Operational scope is centered on front-line customer service and digital channel support, with governance focused on embedding chat handling into existing support procedures and updating scripting and queue management to accommodate conversational traffic.
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Luminor Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Luminor implemented Microsoft 365 as its enterprise Collaboration platform. The deployment is referenced on Luminor's public website and serves as the bank's primary collaboration environment for business communications and document workstreams.
The Microsoft 365 implementation was delivered as a cloud hosted SaaS tenant, configured to provide core Collaboration capabilities including email and calendaring, team chat and meetings, intranet and site publishing, and user file synchronization. Microsoft 365 was configured to support standard modules such as Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Teams to address document collaboration, content publishing, and synchronous communication needs.
Operational coverage focused on corporate functions including finance, operations, customer service, and internal communications, with governance centered on centralized content libraries, role based access controls, and unified collaboration workflows. The deployment aligned Microsoft 365 with business functions for corporate communications, knowledge management, and document lifecycle management, and Luminor uses Microsoft 365 on their website as part of that collaboration footprint.
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Luminor CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2017 | 2017 |
In 2017, Luminor implemented Hotjar on its public website to support Customer Experience initiatives and qualitative user behavior analysis. The Hotjar deployment used client side JavaScript instrumentation across web pages to capture heatmaps, session recordings, form analytics and on page feedback, aligning the implementation with typical Customer Experience capabilities for behavior visualization and user feedback collection.
Operational responsibility for Hotjar data rested with digital analytics, UX and product teams, who used Hotjar recordings and feedback to inform usability research and optimization workflows. Governance focused on managing session recording consent and role based access to recordings and dashboards, embedding Hotjar outputs into existing UX and marketing decision processes without named third party integration details provided.
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Marketing Automation | CRM |
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2019 | 2019 |
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Luminor ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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Luminor TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Luminor PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2021 | 2021 |
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Luminor IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Luminor CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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DDoS Protection | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Luminor
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Luminor Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Luminor IT executives and key decision makers. This section highlights Luminor's latest recorded technology evaluations, including FIS Treasury and Risk Manager - Quantum Edition for Treasury Management on 2025-12-02. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Luminor digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-12-02 | Luminor | Evaluated | FIS Global | FIS Treasury and Risk Manager - Quantum Edition | Treasury Management | TRM |
FAQ - APPS RUN THE WORLD Luminor Technographics
Luminor is a Banking and Financial Services organization based in Estonia,
with around 2300 employees and annual revenues of $550.0 million.
Luminor operates a diverse technology stack with applications such as
LiveChat, Microsoft 365 and Hotjar,
covering areas like Chatbots and Conversational AI, Collaboration and Customer Experience.
Luminor has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LiveChat, Inc., Microsoft and Contentsquare.
Luminor recently adopted applications including
Amazon CloudFront in 2022, OneTrust Cookie Consent in 2021 and MailerSend in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Luminor’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Luminor’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Luminor technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.