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● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

Luminous Edutech
Location
x,
Kuala Lumpur, x,
Malaysia
Website
https://www.luminuseducation.com/
Phone
962 6 400 0666
Artw industry
Education
Employee
Revenue

Luminous Edutech Technographics

Luminous Edutech Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Luminous Edutech and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Luminous Edutech employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Luminous Edutech has purchased the following applications: Microsoft 365 for Collaboration in 2016, Helprace for Customer Support in 2020, GoDaddy for Application Hosting and Computing Services in 2016 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Luminous Edutech is running and its propensity to invest more and deepen its relationship with Microsoft , Salesforce , Helprace or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Luminous Edutech revenues, which have grown to $120.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Luminous Edutech intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Luminous Edutech Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2016 2016
Collaboration Collaboration 2022 2022
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Helprace Legacy Helprace Customer Support CRM n/a 2020 2020
In 2020, Luminous Edutech deployed Helprace as a Customer Support solution embedded on its public website. The Helprace deployment is implemented as a web-embedded help widget and public knowledge base to capture and route inquiries originating from site visitors, prospective students, and enrolled learners. The implementation configures Helprace ticketing and self-service capabilities, including web forms for issue intake, a searchable knowledge base for deflection, automated ticket routing into agent queues, and reporting dashboards for operational visibility. Helprace configuration emphasizes standardized triage workflows and assignment rules to manage inbound queries across the support lifecycle. Operational scope centers on online support channels that serve student services and admissions teams within Malaysia, with governance established around ticket routing, escalation rules, and content ownership for knowledge articles. The rollout focuses on centralizing inquiry handling on the company website and embedding Helprace as the primary Customer Support touchpoint for web-originated requests.
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
GoDaddy Legacy GoDaddy Application Hosting and Computing Services IaaS n/a 2016 2016
Application Hosting and Computing Services IaaS 2019 2019
Application Hosting and Computing Services IaaS 2023 2023
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Web Application Firewalls (WAF) CyberSecurity 2023 2023
IT Decision Makers and Key Stakeholders at Luminous Edutech
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Apps Being Evaluated by Luminous Edutech Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Luminous Edutech Technographics

Luminous Edutech is a Education organization based in Malaysia, with around 1000 employees and annual revenues of $120.0 million.

Luminous Edutech operates a diverse technology stack with applications such as Microsoft 365, Helprace and GoDaddy, covering areas like Collaboration, Customer Support and Application Hosting and Computing Services.

Luminous Edutech has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft, Helprace and GoDaddy.

Luminous Edutech recently adopted applications including Lumen Cloud (ex CenturyLink) in 2023, Imunify360 in 2023 and Slack Connect in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Luminous Edutech’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Luminous Edutech’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Luminous Edutech technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.