Lush UK
Unit 21-22 Dolphin Quays,
Poole, BH15 1HU,
United Kingdom
Poole, BH15 1HU,
United Kingdom
44 12 0293-0051
Retail
Lush UK Technographics
Lush UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Lush UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 13610 Lush UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Lush UK has purchased the following applications: Medius AP Invoice Automation for AP Automation in 2015, Personio ATS for Applicant Tracking System in 2025, Zenoti Spa Salon POS for Point Of Sale in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Lush UK is running and its propensity to invest more and deepen its relationship with Medius , Microsoft , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Lush UK revenues, which have grown to $1.11 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Lush UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Lush UK Tech Stack and Enterprise Applications
Lush UK ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Medius | Legacy | Medius AP Invoice Automation | AP Automation | ERP | n/a | 2015 | 2015 |
In 2015, LUSH implemented Medius AP Invoice Automation to establish automated invoice processing across its finance organization in the United Kingdom. The Medius AP Invoice Automation deployment is positioned within the AP Automation category and is documented in vendor case materials and a customer success video featuring LUSH Fresh Handmade Cosmetics.
The implementation centered on core AP Automation functional modules, including invoice capture and optical character recognition, automated approval workflows, three way and two way invoice matching, exception handling and electronic invoice archiving. Configuration work focused on mapping invoice data to chart of accounts fields and enforcing automated routing rules and role based approvals to support segregation of duties in accounts payable.
Operational integration linked the Medius AP Invoice Automation solution to LUSH finance and procurement systems, enabling approved invoices to flow into the company ERP posting processes and AP ledger workflows. The rollout covered accounts payable and broader finance process owners in LUSH United Kingdom operations, with supplier invoice onboarding and electronic invoice exchange incorporated as part of operational coverage.
Governance changes emphasized centralized invoice processing, defined approval matrices and escalation handling to reduce manual intervention and standardize exception resolution. LUSH presented a success story in a MediusFlow video that characterizes the deployment as an example of true AP automation, highlighting the shift in AP process ownership and automated invoice lifecycle orchestration.
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ERP Financial | ERP |
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2022 | 2023 |
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ERP Financial | ERP |
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2022 | 2023 |
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Expense Management | ERP |
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2015 | 2015 |
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Expense Management | ERP |
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2019 | 2019 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2023 | 2023 |
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Payment Processing | ERP |
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2025 | 2025 |
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Payment Processing | ERP |
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2025 | 2025 |
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Payment Processing | ERP |
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2025 | 2025 |
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Payment Processing | ERP |
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2025 | 2025 |
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Payment Processing | ERP |
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2025 | 2025 |
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Lush UK HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Personio | Legacy | Personio ATS | Applicant Tracking System | HCM | n/a | 2025 | 2025 |
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Recruiting, Applicant Tracking System | HCM |
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2025 | 2025 |
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Time and Attendance | HCM |
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2025 | 2025 |
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Workforce Management | HCM |
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2020 | 2020 |
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Lush UK ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Zenoti | Legacy | Zenoti Spa Salon POS | Point Of Sale | ERP Services and Operations | n/a | 2025 | 2025 |
In 2025 Lush United Kingdom implemented Zenoti Spa Salon POS as its Point Of Sale solution and is using Zenoti Spa Salon POS on their website to unify guest booking and checkout flows. The deployment explicitly targets Lush United Kingdom retail and spa service operations, aligning online appointment booking on the public website with in-store transaction handling and client record capture.
Configuration work emphasized category-aligned modules including appointment scheduling, service and product catalog management, retail checkout and payments orchestration, customer profile and loyalty recordkeeping, and basic inventory and pricing controls. Zenoti Spa Salon POS was configured to centralize service menus and pricing, enforce role-based access for store and service staff, and support storefront point of sale terminals alongside web-based booking interfaces.
Operational coverage spans Lush United Kingdom ecommerce touchpoints and physical retail locations, with the website integration enabling synchronized online bookings and web-initiated retail transactions. Governance focused on centralized administration of the POS catalog and user roles, with workflow changes to booking intake, front-desk checkout, and customer service processes to ensure consistent data capture across web and store channels.
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Lush UK Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2024 | 2024 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2025 | 2025 |
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Lush UK Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2023 | 2023 |
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Content Management | Content Management |
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2025 | 2025 |
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Digital Asset Management | Content Management |
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2017 | 2017 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2014 | 2014 |
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Lush UK eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2011 | 2011 |
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Personalization and Product Recommendations | eCommerce |
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2023 | 2023 |
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Personalization and Product Recommendations | eCommerce |
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2024 | 2024 |
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Shipping Management | eCommerce |
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2025 | 2025 |
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Lush UK CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Loyalty | CRM |
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2020 | 2020 |
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Customer Loyalty | CRM |
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2024 | 2024 |
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Customer Support | CRM |
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2014 | 2014 |
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Listing Management | CRM |
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2025 | 2025 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2002 | 2002 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2024 | 2024 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Social Media Management | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2024 | 2024 |
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Lush UK ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2025 | 2025 |
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Lush UK PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2019 | 2019 |
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Lush UK PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2019 | 2019 |
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Apps Development | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Lush UK IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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Content Delivery Network | IaaS |
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2010 | 2010 |
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Domain Name System (DNS) | IaaS |
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2012 | 2012 |
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Domain Name System (DNS) | IaaS |
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2014 | 2014 |
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Domain Name System (DNS) | IaaS |
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2024 | 2024 |
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Lush UK CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2020 | 2020 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2021 | 2021 |
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Web Application Firewalls (WAF), Phishing Protection | CyberSecurity |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Lush UK
| First Name | Last Name | Title | Function | Department | Phone | |
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UK Recruitment Manager | Manager | HR | |
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People Support Advisor | Manager | HR | |
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HR Manager UK | Manager | HR | |
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Director of IT | Director | IT | |
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Head of Human Resources - North America | Director | HR | |
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Senior Financial Business Partner | Manager | Finance | |
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Global Distribution Finance Business Partner | Manager | Supply Chain | |
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Retail Finance Manager | Manager | Finance | |
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Finance Director | Director | Finance | |
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Finance Business Partner – Buying & Costing | Manager | Procurement | |
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Finance Business Partner | Manager | Finance | |
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Finance Business Partner | Manager | Finance | |
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European Pay and Benefits Manager | Manager | HR | |
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Apps Being Evaluated by Lush UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Lush UK IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Lush UK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Lush UK Technographics
Lush UK is a Retail organization based in United Kingdom,
with around 13610 employees and annual revenues of $1.11 billion.
Lush UK operates a diverse technology stack with applications such as
Medius AP Invoice Automation, Personio ATS and Zenoti Spa Salon POS,
covering areas like AP Automation, Applicant Tracking System and Point Of Sale.
Lush UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Medius, Personio and Zenoti.
Lush UK recently adopted applications including
PayPal Braintree in 2025, Apple Pay in 2025 and Google Pay in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Lush UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Lush UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Lush UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.