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Lux Med
Location
Ul. Postepu 21c,
Warszawa, 02-676,
Poland
Website
https://www.luxmed.pl/
Phone
48 224 504 500
Artw industry
Healthcare
Employee
Revenue

Lux Med Technographics

Lux Med Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Lux Med and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4077 Lux Med employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Lux Med has purchased the following applications: Talk-A-Bot for Chatbots and Conversational AI in 2020, Kontent.ai for Web Content Management in 2022, UserZoom for Customer Experience in 2014 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Lux Med is running and its propensity to invest more and deepen its relationship with Talk-A-Bot , Kontent.ai , UserTesting or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Lux Med revenues, which have grown to $431.7 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Lux Med intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Lux Med Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Talk-A-Bot Legacy Talk-A-Bot Chatbots and Conversational AI AI-Powered Application n/a 2020 2020
In 2020 Lux Med deployed Talk-A-Bot to support patient-facing communication across its Poland operations. Talk-A-Bot is an external communication chatbot in the Chatbots and Conversational AI category that was built to help patients find doctors and book appointments and to relieve pressure on telephone-based customer service. The implementation delivered provider search and automated appointment booking modules, including guided booking flows and confirmation messaging. Identification and patient matching within workflows used TAJ and phone-number identification as explicit inputs to the booking process, and the solution applied conversational intent recognition and scripted handoff rules to escalate complex cases to human agents. Integrations explicitly included TAJ and phone-number identification, and the chatbot was applied to healthcare customer service touchpoints across Poland to automate appointment booking and provider discovery. Operational coverage centered on patient service and call-center interfaces, with the bots handling initial triage, availability lookup and booking orchestration tied into Lux Med appointment processes. The deployment of Talk-A-Bot substantially reduced telephone call-center load and improved self-service rates, easing call-center pressure. Talk-A-Bot as a Chatbots and Conversational AI application centralized self-service appointment booking and provider search for Lux Med in Poland.
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Kontent.ai Legacy Kontent.ai Web Content Management Content Management n/a 2022 2022
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
UserTesting Legacy UserZoom Customer Experience CRM n/a 2014 2014
Customer Experience CRM 2016 2016
Marketing Analytics CRM 2013 2013
Marketing Automation, Sales Automation CRM 2017 2017
Tag Management CRM 2016 2016
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2022 2022
IT Service Management ITSM 2022 2022
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2013 2013
Application Hosting and Computing Services IaaS 2015 2015
Content Delivery Network IaaS 2022 2022
Content Delivery Network IaaS 2022 2022
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Web Application Firewalls (WAF) CyberSecurity 2021 2021
IT Decision Makers and Key Stakeholders at Lux Med
First Name Last Name Title Function Department Email Phone
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Show All Contacts
Apps Being Evaluated by Lux Med Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Lux Med Technographics

Lux Med is a Healthcare organization based in Poland, with around 4077 employees and annual revenues of $431.7 million.

Lux Med operates a diverse technology stack with applications such as Talk-A-Bot, Kontent.ai and UserZoom, covering areas like Chatbots and Conversational AI, Web Content Management and Customer Experience.

Lux Med has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Talk-A-Bot, Kontent.ai and UserTesting.

Lux Med recently adopted applications including Kontent.ai in 2022, New Relic APM in 2022 and Atlassian Jira Service Desk in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Lux Med’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Lux Med’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Lux Med technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.