Lydia
14, avenue d'Opera,
Paris, 75001,
France
Paris, 75001,
France
33 5 34 47 95 89
Professional Services
Lydia Technographics
Lydia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Lydia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 Lydia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Lydia has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2019, Teamtailor ATS for Recruiting, Applicant Tracking System in 2020, FrontApp for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Lydia is running and its propensity to invest more and deepen its relationship with Oracle , Apple , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Lydia revenues, which have grown to $40.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Lydia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Lydia Tech Stack and Enterprise Applications
Lydia ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2019 | 2019 |
In 2019, Lydia implemented Oracle NetSuite ERP to centralize core accounting and finance processes under the ERP Financial category. Oracle NetSuite ERP was deployed to support accounting, budgeting, treasury operations and monthly financial reporting for Lydia, aligning the application with the company accounting function.
Configuration emphasized core financial modules typical of ERP Financial systems, including the general ledger, accounts payable, accounts receivable, budgeting and close management, financial reporting, and a bank accounting system. Implementation activities led by Lydia accounting personnel included structured test cycles, iterative improvements, the creation of all operational and financial reports, and the preparation and implementation of bank accounting workflows.
Operational scope focused on Lydia's finance and accounting organization in France, with the accounting team managing system administration, report maintenance, and the month end close cadence. Governance and process work consisted of documented internal accounting procedures, controlled testing and change processes, and embedding standardized accounting and budgetary follow up across the finance function.
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Payment Processing | ERP |
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2018 | 2018 |
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Payment Processing | ERP |
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2020 | 2020 |
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Lydia HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Teamtailor | Legacy | Teamtailor ATS | Recruiting, Applicant Tracking System | HCM | n/a | 2020 | 2020 |
In 2020, Lydia implemented Teamtailor ATS on its public careers site. Teamtailor ATS in the Recruiting,Applicant Tracking System category was embedded on the company website to centralize job posting and application intake.
The deployment emphasized career site integration and applicant tracking capabilities, including configurable job templates, candidate pipelines, application forms, automated candidate notifications, interview scheduling, and offer workflow management. These modules were configured to represent stage based hiring processes and to capture candidate metadata for recruiting and People Operations workflows.
Operational scope covered Talent Acquisition and People Operations for Lydia in France, with the system driving vacancy publishing on the corporate careers page and routing applications to recruiters and hiring managers. Governance incorporated role based access controls, standardized requisition and approval workflows, and centralized vacancy management through Teamtailor ATS.
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Lydia Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Front | Legacy | FrontApp | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Lydia implemented FrontApp in the Collaboration category to centralize and operationalize customer communications across its support and KYC functions. All 138 teammates across three teams use FrontApp as part of their daily workflow, processing roughly 30,000 inbound messages per month and handling urgent, finance-related customer conversations that require rapid escalation and careful handling.
Lydia configured FrontApp shared inboxes as the primary message intake layer, using rules-based auto-tagging to assign messages by email address and FrontApp API calls to append content-derived tags. A final manual review step captures exceptions outside the automated taxonomy. The team built over 200 message templates and pairs FrontApp native templates with TextExpander snippets, and standardized decision-trees for each message category to speed consistent case handling.
FrontApp is integrated with NiceReply via an API to surface customer survey feedback and quality metrics into FrontApp analytics, and TextExpander is used for template augmentation. Operational coverage extends beyond customer care to include operations and tech teams for escalations, enabling cross-functional collaboration and remote work continuity while preserving auditability of conversations and escalation trails.
Governance was formalized around automated rules, tag taxonomies, manual triage gates, template libraries, and category decision-trees, with daily analytics reviews by leadership to monitor throughput and quality. Escalation workflows route urgent cases to operations and engineering teams, and agents follow standardized workflows to preserve consistency in sensitive financial interactions.
Lydia reports concrete operational outcomes using FrontApp, specifically a 67% average reduction in response time over the last year and a customer satisfaction rating of 9 out of 10, with qualitative time savings attributed to rules and auto-tagging.
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Collaboration | Collaboration |
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2013 | 2013 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Lydia Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2024 | 2024 |
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Lydia eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2022 | 2022 |
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Lydia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2025 | 2025 |
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Lydia TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2022 | 2022 |
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Lydia PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2024 | 2024 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Lydia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2025 | 2025 |
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Application Hosting and Computing Services | IaaS |
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2025 | 2025 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2025 | 2025 |
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Domain Name System (DNS) | IaaS |
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2024 | 2024 |
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Domain Name System (DNS) | IaaS |
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2024 | 2024 |
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Network Management and Monitoring | IaaS |
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2024 | 2024 |
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IT Decision Makers and Key Stakeholders at Lydia
| First Name | Last Name | Title | Function | Department | Phone | |
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HR Operations & Payroll | CXO | HR | |
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Finance Manager | Manager | Finance | |
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Chief Human Resources Officer | CXO | HR | |
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Accountant | Manager | Finance | |
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Apps Being Evaluated by Lydia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Lydia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Lydia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Lydia Technographics
Lydia is a Professional Services organization based in France,
with around 400 employees and annual revenues of $40.0 million.
Lydia operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Teamtailor ATS and FrontApp,
covering areas like ERP Financial, Recruiting, Applicant Tracking System and Collaboration.
Lydia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Teamtailor and Front.
Lydia recently adopted applications including
Google Tag Manager in 2025, Amazon EC2 in 2025 and Google Cloud Platform (GCP) in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Lydia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Lydia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Lydia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.