M-KOPA Solar
Chania Avenue, Off ring-road, Kilimani,
Nairobi, x,
Kenya
Nairobi, x,
Kenya
254 707 333 222
Utilities
M-KOPA Solar Technographics
M-KOPA Solar Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by M-KOPA Solar and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 M-KOPA Solar employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that M-KOPA Solar has purchased the following applications: Microsoft Azure Machine Learning for ML and Data Science Platforms in 2016, Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems M-KOPA Solar is running and its propensity to invest more and deepen its relationship with Microsoft , Freshworks , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing M-KOPA Solar revenues, which have grown to $80.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for M-KOPA Solar intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
M-KOPA Solar Tech Stack and Enterprise Applications
M-KOPA Solar AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Machine Learning | ML and Data Science Platforms | AI Development | n/a | 2016 | 2017 |
In 2016, M-KOPA Solar implemented Microsoft Azure Machine Learning to analyze device telemetry and mobile customer signals. The deployment used cloud-hosted machine learning services within an Azure-centric architecture to support operations across its Kenyan service footprint.
Microsoft Azure Machine Learning was configured to run consumer behavior analytics, predictive maintenance models, and anomaly detection pipelines. The implementation built data ingestion and model training pipelines, hosted scoring endpoints for real-time inference, and automated alerting to operations and support teams as part of an ML and Data Science Platforms implementation.
Telemetry from IoT enabled devices and mobile technology fed the machine learning environment, enabling end to end integration between device sensors and analytics. That integration supports remote control of equipment, continuous performance monitoring, troubleshooting workflows, and proactive interventions to prevent system outages, covering field operations and customer support functions.
Governance shifted toward analytics driven workflows that tie model outputs to product management and operational decision making. Microsoft Azure Machine Learning enabled M-KOPA to understand consumer behavior and provide continuous improvement to its product range while operationalizing models for routine operational use.
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M-KOPA Solar AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, M-KOPA Solar implemented Freshdesk Messaging (Formerly Freshchat) on its website to provide web-embedded conversational support. The deployment uses Freshdesk Messaging as the company web chat channel within the Chatbots and Conversational AI category, delivering asynchronous messaging and real-time chat capabilities to customers visiting M-KOPA Solar's site in Kenya.
The Freshdesk Messaging implementation centers on conversational bot flows, automated reply templates, quick replies, session routing and live agent handover to shape customer service workflows. Operational scope focuses on customer care and digital engagement teams handling inbound inquiries through the website, with governance structured around centralized chat handling and escalation paths to ensure consistent response processes. Freshdesk Messaging (Formerly Freshchat) is positioned as M-KOPA Solar's web-facing Chatbots and Conversational AI platform for customer service and digital engagement.
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M-KOPA Solar Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015 M-KOPA Solar deployed Microsoft 365 to provide Collaboration capabilities across the organization. Microsoft 365 is referenced on the company website, indicating the Microsoft 365 tenant is a visible component of the corporate digital stack.
The deployment centers on standard Collaboration functional modules including Exchange Online for enterprise email, SharePoint Online for intranet and document libraries, Microsoft Teams for messaging and meetings, OneDrive for personal file sync, and Office desktop and web applications for productivity. Configuration emphasis is consistent with a cloud SaaS tenancy model, with tenant-level identity and access controls and role-based provisioning scaled for roughly 1000 employees.
Operational coverage focuses on internal communications, document lifecycle management, and collaborative workflows that support core business functions across the organization. The presence of Microsoft 365 on the public website suggests at least a surface-level integration between the corporate web presence and the Microsoft tenant for contact and content workflows.
Governance was implemented through centralized tenant administration, administrative role separation, and policy controls for data access and collaboration, enabling standardized collaboration policies and device access management across the company. Microsoft 365 remains the primary Collaboration platform cited for M-KOPA Solar in public source material.
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M-KOPA Solar ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2023 | 2023 |
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M-KOPA Solar IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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M-KOPA Solar CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Data Loss Prevention | CyberSecurity |
|
2019 | 2019 |
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|
|
|
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Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
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IT Decision Makers and Key Stakeholders at M-KOPA Solar
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Managing Director / Founder | Director | Finance | |
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Team Lead Azure Cloud Services | Manager | IT | |
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Apps Being Evaluated by M-KOPA Solar Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from M-KOPA Solar IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the M-KOPA Solar digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD M-KOPA Solar Technographics
M-KOPA Solar is a Utilities organization based in Kenya,
with around 1000 employees and annual revenues of $80.0 million.
M-KOPA Solar operates a diverse technology stack with applications such as
Microsoft Azure Machine Learning, Freshdesk Messaging (Formerly Freshchat) and Microsoft 365,
covering areas like ML and Data Science Platforms, Chatbots and Conversational AI and Collaboration.
M-KOPA Solar has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and Freshworks.
M-KOPA Solar recently adopted applications including
Freshservice in 2023, Freshdesk Messaging (Formerly Freshchat) in 2021 and Google Cloud Platform (GCP) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of M-KOPA Solar’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates M-KOPA Solar’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete M-KOPA Solar technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.