Sydney, 2000, NSW,
Australia
Macquarie Bank Australia Technographics
Macquarie Bank Australia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Macquarie Bank Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9600 Macquarie Bank Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Macquarie Bank Australia has purchased the following applications: Visa Authorize.Net for Payment Processing in 2015, Salesforce Financial Services Complaint Management for Complaint Management in 2020, Roy Morgan Premium for Analytics and BI in 2003 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Macquarie Bank Australia is running and its propensity to invest more and deepen its relationship with Visa , Apple , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Macquarie Bank Australia revenues, which have grown to $8.34 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Macquarie Bank Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Macquarie Bank Australia Tech Stack and Enterprise Applications
Macquarie Bank Australia ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Visa | Legacy | Visa Authorize.Net | Payment Processing | ERP | n/a | 2015 | 2015 |
|
|
|
|
|
Payment Processing | ERP |
|
2018 | 2018 |
|
Macquarie Bank Australia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Financial Services Complaint Management | Complaint Management | CRM | n/a | 2020 | 2020 |
In 2020 Macquarie Bank Australia implemented Salesforce Financial Services Complaint Management to manage customer complaints as part of its financial services customer journey in Australia. The Complaint Management deployment was aligned to RG165 requirements and combined Salesforce with analytics to improve the bank's customer view and service experience.
The implementation centralized complaint intake and case management workflows within Salesforce Financial Services Complaint Management, including configurable intake forms, automated routing and escalation rules, and consolidated case notes to support customer service and compliance functions. The deployment integrated Salesforce case records with analytics to produce an aggregated customer view, and the operational scope covered Australian retail and financial services customer touchpoints, with governance and workflow mappings specifically designed to satisfy RG165 recording, triage and reporting obligations.
|
|
|
|
|
Customer Experience | CRM |
|
2019 | 2019 |
|
|
|
|
|
Data Management Platform | CRM |
|
2019 | 2019 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2016 | 2016 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2016 | 2016 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2016 | 2016 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2016 | 2016 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
|
|
|
|
Tag Management | CRM |
|
2017 | 2017 |
|
|
|
|
|
Tag Management | CRM |
|
2018 | 2018 |
|
Macquarie Bank Australia Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Roy Morgan | Legacy | Roy Morgan Premium | Analytics and BI | Analytics and BI | n/a | 2003 | 2003 |
In 2003, Macquarie Bank Australia implemented Roy Morgan Premium within its marketing and CRM teams, deploying the Roy Morgan Premium NEO premium consumer typology to identify and target high-value premium customers. Roy Morgan Premium, categorized as Analytics and BI, provided typology datasets and segmentation attributes used for premium-brand analytics, audience profiling and customer segmentation. The implementation emphasized using the NEO typology for premium customer scoring and campaign targeting to support marketing and CRM decisioning.
Operational coverage was Australia, with dataset access used to inform national marketing campaigns and customer segmentation workflows. Governance focused on embedding the NEO typology into marketing segmentation processes and analytics workflows to create a consistent premium customer definition across campaign planning and CRM systems. Roy Morgan Premium supplied structured consumer segments and attributes that were consumed by Macquarie Bank’s marketing and CRM functions for premium-brand analytics.
|
Macquarie Bank Australia eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Shipping Management | eCommerce |
|
2025 | 2025 |
|
Macquarie Bank Australia PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2024 | 2024 |
|
Macquarie Bank Australia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Cloud Storage | IaaS |
|
2024 | 2024 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2017 | 2017 |
|
Macquarie Bank Australia CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Security (AppSec) | CyberSecurity |
|
2017 | 2017 |
|
|
|
|
|
Secure Sockets Layer (SSL) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Macquarie Bank Australia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Macquarie Bank Australia Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||