AI Buyer Insights:

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Michelin, an e2open customer evaluated Oracle Transportation Management

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Michelin, an e2open customer evaluated Oracle Transportation Management

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

Macquarie Cloud Services
Location
Level 15, 2 Market St,
Sydney, 2000, NSW,
Australia
Website
https://www.macquariecloudservices.com/
Phone
61 1800 004 943
Artw industry
Professional Services
Employee
Revenue

Macquarie Cloud Services Technographics

Macquarie Cloud Services Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Macquarie Cloud Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 350 Macquarie Cloud Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Macquarie Cloud Services has purchased the following applications: TeamSupport SnapEngage for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2016, Hotjar for Customer Experience in 2018 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Macquarie Cloud Services is running and its propensity to invest more and deepen its relationship with TeamSupport , Microsoft , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Macquarie Cloud Services revenues, which have grown to $168.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Macquarie Cloud Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Macquarie Cloud Services Tech Stack and Enterprise Applications

Macquarie Cloud Services AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
TeamSupport Legacy TeamSupport SnapEngage Chatbots and Conversational AI AI-Powered Application n/a 2017 2017
In 2017, Macquarie Cloud Services implemented TeamSupport SnapEngage on its public website as a Chatbots and Conversational AI solution. The TeamSupport SnapEngage deployment focused on web-based customer engagement, embedding the chat interface in customer-facing pages to manage inbound conversational interactions and support site visitors. This implementation reflects use of Chatbots and Conversational AI to centralize real-time digital engagement for support and inquiry channels. Configuration emphasized a web-embedded chat widget and conversational workflows consistent with TeamSupport SnapEngage capabilities, including live chat handoff to agents, preconfigured response templates, session transcript capture, and routing logic for agent assignment. The deployment leveraged standard Chatbots and Conversational AI functional modules such as automated greetings, contextual message threading, and agent presence controls, managed through the SnapEngage configuration console. Operational governance was organized around the customer support function, assigning ownership for widget provisioning, workflow tuning, and transcript review to digital engagement teams. Rollout scope was limited to the public website, supporting inbound customer inquiries, with governance focused on configuration management, scripted conversational flows, and operational oversight by support leadership.
Macquarie Cloud Services Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2016 2016
In 2016 Macquarie Cloud Services deployed Microsoft 365 as a Collaboration platform, and public site evidence indicates Microsoft 365 usage on their website. The implementation positioned Microsoft 365 as the core Collaboration application for corporate communications and client-facing contact points. The Microsoft 365 deployment would commonly encompass Exchange Online for enterprise email, SharePoint Online for intranet and document management, OneDrive for personal file synchronization, and Microsoft Teams for real-time collaboration and meetings. For a 350-employee professional services firm these modules support knowledge sharing, project collaboration, and external client communication workflows. Operational coverage implied by the website presence spans corporate departments including IT, marketing, and client-facing teams within Australia, aligning Collaboration capabilities with both internal collaboration and external stakeholder interactions. Tenant-level identity and access controls and centralized administration are consistent controls to secure user access and manage service provisioning. Governance likely emphasized tenant administration, user lifecycle processes, mailbox and SharePoint site provisioning, and standardized collaboration policies to enforce compliance across the business. The Microsoft 365 implementation centralizes Collaboration functionality for Macquarie Cloud Services, expressed through email, document management, team chat, calendaring, and file synchronization.
Macquarie Cloud Services CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Contentsquare Legacy Hotjar Customer Experience CRM n/a 2018 2018
In 2018, Macquarie Cloud Services deployed Hotjar on its public website. The Hotjar implementation serves as a Customer Experience layer to capture behavioral analytics and qualitative feedback at the page level, using the Hotjar tracking snippet to instrument site pages and marketing funnels. Deployment focused on usability and conversion analysis across the corporate site, with platform configuration set to control session sampling and page coverage. The implementation positioned Hotjar to feed UX and marketing workflows with session level visibility and aggregated interaction maps. Functional modules implemented include heatmaps, session recordings, on site surveys and conversion funnel analysis, with the Hotjar deployment explicitly supporting product, marketing and UX teams in user path and engagement analysis. Governance was configured around access controls for recordings and survey results, and capture rules were applied to limit collection of sensitive inputs and to scope recordings to defined site sections. This narrative clarifies Macquarie Cloud Services Hotjar Customer Experience relationship and frames Hotjar as the web analytics and onsite feedback instrument used to inform digital experience decisions.
Digital Advertising Platform CRM 2017 2017
Marketing Analytics CRM 2019 2019
Marketing Analytics CRM 2019 2019
Marketing Automation CRM 2016 2016
Marketing Automation CRM 2021 2021
Macquarie Cloud Services ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2016 2016
Macquarie Cloud Services IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2016 2016
Application Hosting and Computing Services IaaS 2016 2016
Application Hosting and Computing Services IaaS 2021 2021
SD-WAN IaaS 2016 2017
SD-WAN IaaS 2016 2017
Macquarie Cloud Services CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Identity and Access Management (IAM) CyberSecurity 2016 2017
Next Generation Firewall CyberSecurity 2016 2017

IT Decision Makers and Key Stakeholders at Macquarie Cloud Services

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Macquarie Cloud Services Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Macquarie Cloud Services IT executives and key decision makers. This section highlights Macquarie Cloud Services's latest recorded technology evaluations, including Oracle JD Edwards EnterpriseOne for ERP Financial on 2025-10-22. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Macquarie Cloud Services digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
2025-10-22 Macquarie Cloud Services Evaluated Oracle Oracle JD Edwards EnterpriseOne ERP Financial ERP
FAQ - APPS RUN THE WORLD Macquarie Cloud Services Technographics
Macquarie Cloud Services is a Professional Services organization based in Australia, with around 350 employees and annual revenues of $168.0 million.
Macquarie Cloud Services operates a diverse technology stack with applications such as TeamSupport SnapEngage, Microsoft 365 and Hotjar, covering areas like Chatbots and Conversational AI, Collaboration and Customer Experience.
Macquarie Cloud Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as TeamSupport, Microsoft and Contentsquare.
Macquarie Cloud Services recently adopted applications including Salesforce Pardot in 2021, Google Cloud Platform (GCP) in 2021 and Microsoft Oribi Analytics in 2019, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Macquarie Cloud Services’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Macquarie Cloud Services’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Macquarie Cloud Services technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.