Mad Mex
Clarence St 117,
Sydney, 2000, NSW,
Australia
Sydney, 2000, NSW,
Australia
61 2 9222-1700
Leisure and Hospitality
Mad Mex Technographics
Mad Mex Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Mad Mex and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 Mad Mex employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mad Mex has purchased the following applications: Microsoft Dynamics NAV for ERP Financial in 2017, KeyPay Payroll for Payroll in 2019, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mad Mex is running and its propensity to invest more and deepen its relationship with Microsoft , Stripe , KeyPay or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mad Mex revenues, which have grown to $80.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mad Mex intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Mad Mex Tech Stack and Enterprise Applications
Mad Mex ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | SAP ERP ECC 6.0 | Microsoft Dynamics NAV | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017, Mad Mex implemented Microsoft Dynamics NAV as its ERP Financial system. The deployment replaced SAP ERP ECC 6.0 for core finance functions and centralized accounting across its support office and its restaurant network covering 60 restaurants in Australia and 10 in New Zealand.
Microsoft Dynamics NAV was configured as the company finance backbone, standardizing general ledger, accounts payable, accounts receivable, and consolidated reporting workflows. The NAV implementation ran alongside a broader cloud migration that included Microsoft Office 365 and SharePoint for collaboration, with SQL Server 2014 used to centralize transactional feeds and serve as the BI staging layer.
Integrations tied the NAV finance feeds into the centralized SQL Server 2014 business intelligence layer, while SQL 2014 pulled point-of-sale streams from Oracle Hospitality to create unified finance and sales datasets. The environment mix included cloud services and a small number of remaining on-premises servers slated for Azure, aligning the ERP Financial footprint with cloud-hosted productivity and BI tooling.
Governance and process restructuring accompanied the technical rollout, with CIO John Boyd refocusing the IT team on value adding work, enforcing standardization, and coordinating workflows with franchisees to move teams from administrative tasks toward business decision support. Power BI was trialed with the executive team and Mad Mex planned to explore Azure machine learning to leverage the combined sales, loyalty, Wi-Fi and social datasets, enabling a future focus on customer centricity and operational optimization.
|
|
|
|
|
Payment Processing | ERP |
|
2020 | 2020 |
|
Mad Mex HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| KeyPay | Legacy | KeyPay Payroll | Payroll | HCM | n/a | 2019 | 2020 |
In 2019 Mad Mex implemented KeyPay Payroll, deploying a cloud payroll platform to serve its 600 employee Australian workforce under the Payroll category. The payroll function reports to the Finance Manager and sits alongside an existing systems landscape that includes NAVISION, ZUUS, and Shift8, indicating coordinated payroll and financial operations.
KeyPay Payroll was configured for core payroll processing, automated pay runs, statutory payroll compliance including Single Touch Payroll reporting, leave management, and timesheet ingestion. Configuration emphasized award interpretation and rostering alignment to support hospitality shift pay rules and standard payroll workflows such as pay calculations, deductions, and payslip distribution.
The implementation integrated payroll with NAVISION and workforce systems ZUUS and Shift8, enabling payroll journal export into the finance ledger and ingestion of shift and timesheet data from scheduling tools. Operational coverage included central finance payroll processing and store level rostering inputs, with employee master data synchronization between HR and payroll sources to maintain pay accuracy and data consistency.
Governance was structured under the Finance Manager with role based access and audit trails, and processes were formalized for pay run approval, reconciliation to NAVISION, and downstream accounting postings. The rollout emphasized operational controls and workflow orchestration between payroll, HR, and finance teams to sustain ongoing payroll operations.
|
|
|
|
|
Time and Attendance | HCM |
|
2023 | 2023 |
|
|
|
|
|
Workforce Scheduling | HCM |
|
2021 | 2021 |
|
Mad Mex Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016 Mad Mex implemented Microsoft 365 as its Collaboration platform, an implementation that is also referenced on the company website. Mad Mex Microsoft 365 Collaboration supports corporate communication and productivity functions across the retailer's Australian operations.
The deployment centered on core Microsoft 365 capabilities, including Exchange Online for corporate email, SharePoint and OneDrive for document management and intranet content, and Teams for real time collaboration and meetings. These components were configured to provide centralized email, file sharing, internal knowledge management, and team communication aligned with standard Collaboration workflows.
Operational coverage included corporate headquarters and restaurant operations across Australia, supporting departments such as operations, marketing, finance, and store management. Governance emphasis followed common cloud collaboration patterns, using cloud identity and access controls, mailbox and content sharing policies, and role based permissions to manage information flows and store level access within Microsoft 365.
|
Mad Mex eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2021 | 2021 |
|
|
|
|
|
Shipping Management | eCommerce |
|
2024 | 2024 |
|
Mad Mex CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Support | CRM |
|
2020 | 2020 |
|
Mad Mex PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Project Portfolio Management | PPM |
|
2022 | 2022 |
|
Mad Mex PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2019 | 2019 |
|
Mad Mex IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Mad Mex
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
General Manager - People | Manager | HR | |
|
|
|
Chief Financial Officer | CXO | Finance | |
|
Apps Being Evaluated by Mad Mex Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Mad Mex IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Mad Mex digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Mad Mex Technographics
Mad Mex is a Leisure and Hospitality organization based in Australia,
with around 600 employees and annual revenues of $80.0 million.
Mad Mex operates a diverse technology stack with applications such as
Microsoft Dynamics NAV, KeyPay Payroll and Microsoft 365,
covering areas like ERP Financial, Payroll and Collaboration.
Mad Mex has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and KeyPay.
Mad Mex recently adopted applications including
USPS Click-N-Ship in 2024, Tanda Rostering and Attendance in 2023 and SmartSheet in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Mad Mex’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Mad Mex’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Mad Mex technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.