Malaysian National News Agency Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Malaysian National News Agency and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 Malaysian National News Agency employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Malaysian National News Agency has purchased the following applications: Jumper.ai for Chatbots and Conversational AI in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Malaysian National News Agency is running and its propensity to invest more and deepen its relationship with Vonage or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Malaysian National News Agency revenues, which have grown to $40.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Malaysian National News Agency intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vonage | Legacy | Jumper.ai | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
In 2023 Malaysian National News Agency implemented Jumper.ai as a web-embedded conversational interface, deploying the Jumper.ai solution to support audience engagement on its public website, categorized under Chatbots and Conversational AI. The deployment is focused on site-level engagement rather than back-office automation, with the Jumper.ai widget instrumented in page templates to capture real-time user interactions and session data.
The implementation centers on core Chatbots and Conversational AI capabilities, including conversational messaging flows, rule-based FAQ automation, user intent routing, and scripted audience engagement sequences. Jumper.ai is configured as a cloud‑hosted orchestration layer that delivers the conversational UI via client-side embed, with server-side session management and channel connector support typical of the category.
Operational governance is organized across the agency digital team and editorial staff, with the digital team maintaining the embedded scripts and session configuration, and editorial teams curating conversational content and response templates. Vendor Vonage is recorded in the implementation profile for the deployment environment, and the rollout followed a phased site-level activation model coordinated by web operations and content governance stakeholders.
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