Redwood City, 94063, CA,
United States
Man Crates Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Man Crates and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 38 Man Crates employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Man Crates has purchased the following applications: WordPress for Web Content Management in 2012, Nicereply for Customer Experience in 2017, Armor Private Cloud for Application Hosting and Computing Services in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Man Crates is running and its propensity to invest more and deepen its relationship with Automattic , Nicereply , Armor Defense or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Man Crates revenues, which have grown to $8.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Man Crates intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WordPress | Web Content Management | Content Management | n/a | 2012 | 2012 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Nicereply | Legacy | Nicereply | Customer Experience | CRM | n/a | 2017 | 2017 |
In 2017, Man Crates deployed Nicereply in the Customer Experience category to capture mid conversation CSAT and CES for its US ecommerce support operation. The implementation instrumented Nicereply surveys inside live Zendesk conversations to collect real time feedback and surface detractor signals for faster follow up on tickets.
Nicereply was configured to deliver mid conversation CSAT and CES prompts and to aggregate agent level ratings into detailed reporting. Functional capabilities implemented included real time agent notifications of survey responses and consolidated reporting used for coaching and queue management.
The Nicereply integration with Zendesk covered support agents in the US ecommerce customer service queue and altered operational workflows by enabling rapid response to detractor tickets and by surfacing agent level ratings for coaching. This configuration improved coaching and queue handling by providing detailed reporting and agent level visibility.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Armor Defense | Legacy | Armor Private Cloud | Application Hosting and Computing Services | IaaS | n/a | 2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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