Mantrac Group
Unatrac FZE Office 1310, Tower B, JAFZA One Building,
Dubai, 25314,
United Arab Emirates
Dubai, 25314,
United Arab Emirates
971 4 807 4000
Distribution
Mantrac Group Technographics
Mantrac Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Mantrac Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Mantrac Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mantrac Group has purchased the following applications: HITS Solutions Absence and Leave Management for Absence and Leave Management in 2021, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2020, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mantrac Group is running and its propensity to invest more and deepen its relationship with HITS Solutions , Salesforce , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mantrac Group revenues, which have grown to $1.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mantrac Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Mantrac Group Tech Stack and Enterprise Applications
Mantrac Group HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HITS Solutions | Legacy | HITS Solutions Absence and Leave Management | Absence and Leave Management | HCM | n/a | 2021 | 2022 |
In 2021, Mantrac Group implemented HITS Solutions Absence and Leave Management for Unatrac's Egypt operations to streamline HR and workforce processes across regional subsidiaries. HITS Solutions delivered HCM software to Mantrac, and module usage for Absence and Leave Management is indicated in HITS Solutions' customer references for Mantrac Unatrac.
The deployment centered on the Absence and Leave Management application within HITS Solutions HCM, configured to manage leave request intake, multi level approval routing, leave entitlement and accrual calculations, and standard absence reporting. Configuration emphasized policy parameterization to reflect regional leave rules and entitlements across operating units.
Operational coverage included Unatrac's Egypt operations with rollout scope extending to affiliated regional subsidiaries, aligning HR and workforce processes across sites. The implementation impacted core HR and workforce administration functions, consolidating absence transactions and approval workflows into the HITS Solutions Absence and Leave Management module.
Governance adjustments accompanied the technical deployment, instituting standardized approval chains, role based access controls for HR administrators and managers, and centralized administration for leave policy updates. Change activities included process documentation and staged rollouts across operating units to align local HR practice with the centralized absence management workflow.
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Core HR | HCM |
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2022 | 2022 |
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Time and Attendance | HCM |
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2021 | 2022 |
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Mantrac Group AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Mantrac Group implemented Salesforce Chat (formerly Salesforce Live Agent) on its corporate website. The deployment is categorized under Chatbots and Conversational AI and delivers real-time web chat capability to capture inbound customer inquiries and surface digital leads for distribution and support functions.
Configuration emphasized web-embedded chat widget behavior and agent-facing session handling, leveraging standard Chatbots and Conversational AI capabilities such as live agent session routing, transcript capture, and canned response templates to standardize conversational handling. Salesforce Chat (formerly Salesforce Live Agent) was provisioned to manage incoming site conversations and route them into agent queues using presence and queueing controls native to the Salesforce Chat infrastructure.
Operational coverage is the Mantrac Group public website, where the solution supports customer service and commercial engagement workflows for the companys digital channel in the United Arab Emirates. Governance and ongoing configuration are managed through the Salesforce Chat administrative interface, including operator role configuration and conversational routing rules that align web-originated interactions with internal support workflows.
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Mantrac Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Mantrac Group implemented Cisco Webex Meetings. The deployment positioned Cisco Webex Meetings as the company’s Audio Video and Web Conferencing solution and was surfaced on Mantrac Group’s public website to enable customer-facing virtual engagement and web-based meeting access. This implementation supports Mantrac Group’s United Arab Emirates operations and the company’s approximately 3000 employees across distribution, service, and corporate collaboration functions.
Configuration emphasized core conferencing capabilities typical of the Audio Video and Web Conferencing category, including scheduled meetings, HD video and audio, screen sharing, session recording, and browser-native join flows, with Cisco Webex Meetings providing the front-end meeting layer. The solution was embedded for external customer access and internal collaboration, and configured to support standard calendar interoperability and authenticated meeting access for corporate users. Operational ownership and governance centered on IT and customer service teams to manage meeting provisioning, access controls, and content retention configurations.
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Mantrac Group Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2019 | 2019 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Mantrac Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Mantrac Group EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2021 | 2022 |
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Mantrac Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2022 | 2022 |
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Mantrac Group TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2020 | 2020 |
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Mantrac Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Mantrac Group
| First Name | Last Name | Title | Function | Department | Phone | |
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Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by Mantrac Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Mantrac Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Mantrac Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Mantrac Group Technographics
Mantrac Group is a Distribution organization based in United Arab Emirates,
with around 3000 employees and annual revenues of $1.50 billion.
Mantrac Group operates a diverse technology stack with applications such as
HITS Solutions Absence and Leave Management, Salesforce Chat (formerly Salesforce Live Agent) and Cisco Webex Meetings,
covering areas like Absence and Leave Management, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Mantrac Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as HITS Solutions, Salesforce and Cisco Systems.
Mantrac Group recently adopted applications including
HITS Solutions HCM in 2022, ServiceNow ITSM in 2022 and HITS Solutions Absence and Leave Management in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Mantrac Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Mantrac Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Mantrac Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.