Bogota, x,
Colombia
Mario Hernández Technographics
Mario Hernández Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Mario Hernández and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Mario Hernández employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mario Hernández has purchased the following applications: Engageware Aivo AgentBot AI Platform for Chatbots and Conversational AI in 2020, Google Workspace (Formerly Google G-Suite) for Collaboration in 2015, VTEX eCommerce for eCommerce in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mario Hernández is running and its propensity to invest more and deepen its relationship with Engageware , Oct8ne , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mario Hernández revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mario Hernández intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Mario Hernández Tech Stack and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Engageware | Legacy | Engageware Aivo AgentBot AI Platform | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Mario Hernández deployed Engageware Aivo AgentBot AI Platform on its public website. The Engageware Aivo AgentBot AI Platform is implemented as a Chatbots and Conversational AI solution to automate customer engagements on the ecommerce site and to provide self service for order status and product discovery. Deployment focused on a web embedded chat widget to capture shopper inquiries and route conversations.
The implementation leveraged standard conversational modules including the AgentBot conversational engine, intent routing logic, and a knowledge base to handle frequently asked questions and guided flows. Configuration emphasized chat widget behaviors, Spanish language responses aligned to Colombia, and fallback triggers to escalate complex queries to human agents.
Operational ownership and day to day tuning were aligned with customer service and digital channels teams, covering the company ecommerce storefront and customer support workflow. Governance included iterative intent training and response refinement to reflect catalog and commerce question patterns, with monitoring of conversational logs for continuous updates.
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2020 | 2020 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Mario Hernández deployed Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. The Colombian retail company with approximately 500 employees is using Google Workspace on its website and across corporate communications to support email, calendaring, and cloud document workflows. Google Workspace (Formerly Google G-Suite) is positioned to provide core Collaboration services including Gmail, Calendar, Drive, and real-time document collaboration capabilities for office and store teams.
Configuration centers on standard Collaboration modules such as Gmail, Calendar, Drive, Docs, Sheets, Slides and the Google Workspace admin console, enabling centralized account provisioning, group-based access controls, and cloud file sharing. Operational coverage includes headquarters and retail operations in Colombia and supports business functions including merchandising, marketing, finance, store operations, and corporate communications. Governance is administered through Google Workspace administrative controls to manage user lifecycles, access policies, and device management consistent with Collaboration category administration practices.
|
eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| VTEX | Legacy | VTEX eCommerce | eCommerce | eCommerce | n/a | 2015 | 2015 |
In 2015, Mario Hernández implemented VTEX eCommerce on its public retail website. VTEX eCommerce serves as the platform powering the company website at https://www.mariohernandez.com.co, providing the commerce layer for online product presentation and customer checkout. This deployment establishes VTEX eCommerce as the primary eCommerce solution for Mario Hernández's online retail business.
The implementation concentrates on core eCommerce functional areas common to the category, including storefront management, product catalog presentation, cart and checkout flows, pricing and promotions, and order lifecycle handling, aligning commerce workflows with merchandising and customer service functions. The architecture centers on a cloud-delivered VTEX eCommerce platform that delivers content and transactional capabilities to the public site and unifies customer-facing commerce and experience layers. Mario Hernández implemented VTEX eCommerce to provide eCommerce capability for online retail operations.
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Support | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Mario Hernández
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Mario Hernández Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||