AI Buyer Insights:

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Mario Hernández Tech Stack and Enterprise Applications

AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Engageware Legacy Engageware Aivo AgentBot AI Platform Chatbots and Conversational AI AI-Powered Application n/a 2020 2020
In 2020, Mario Hernández deployed Engageware Aivo AgentBot AI Platform on its public website. The Engageware Aivo AgentBot AI Platform is implemented as a Chatbots and Conversational AI solution to automate customer engagements on the ecommerce site and to provide self service for order status and product discovery. Deployment focused on a web embedded chat widget to capture shopper inquiries and route conversations. The implementation leveraged standard conversational modules including the AgentBot conversational engine, intent routing logic, and a knowledge base to handle frequently asked questions and guided flows. Configuration emphasized chat widget behaviors, Spanish language responses aligned to Colombia, and fallback triggers to escalate complex queries to human agents. Operational ownership and day to day tuning were aligned with customer service and digital channels teams, covering the company ecommerce storefront and customer support workflow. Governance included iterative intent training and response refinement to reflect catalog and commerce question patterns, with monitoring of conversational logs for continuous updates.
Chatbots and Conversational AI AI-Powered Application 2020 2020
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Google Legacy Google Workspace (Formerly Google G-Suite) Collaboration Collaboration n/a 2015 2015
In 2015, Mario Hernández deployed Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. The Colombian retail company with approximately 500 employees is using Google Workspace on its website and across corporate communications to support email, calendaring, and cloud document workflows. Google Workspace (Formerly Google G-Suite) is positioned to provide core Collaboration services including Gmail, Calendar, Drive, and real-time document collaboration capabilities for office and store teams. Configuration centers on standard Collaboration modules such as Gmail, Calendar, Drive, Docs, Sheets, Slides and the Google Workspace admin console, enabling centralized account provisioning, group-based access controls, and cloud file sharing. Operational coverage includes headquarters and retail operations in Colombia and supports business functions including merchandising, marketing, finance, store operations, and corporate communications. Governance is administered through Google Workspace administrative controls to manage user lifecycles, access policies, and device management consistent with Collaboration category administration practices.
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
VTEX Legacy VTEX eCommerce eCommerce eCommerce n/a 2015 2015
In 2015, Mario Hernández implemented VTEX eCommerce on its public retail website. VTEX eCommerce serves as the platform powering the company website at https://www.mariohernandez.com.co, providing the commerce layer for online product presentation and customer checkout. This deployment establishes VTEX eCommerce as the primary eCommerce solution for Mario Hernández's online retail business. The implementation concentrates on core eCommerce functional areas common to the category, including storefront management, product catalog presentation, cart and checkout flows, pricing and promotions, and order lifecycle handling, aligning commerce workflows with merchandising and customer service functions. The architecture centers on a cloud-delivered VTEX eCommerce platform that delivers content and transactional capabilities to the public site and unifies customer-facing commerce and experience layers. Mario Hernández implemented VTEX eCommerce to provide eCommerce capability for online retail operations.
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Experience CRM 2020 2020
Customer Support CRM 2016 2016
Marketing Analytics CRM 2020 2020
Marketing Analytics CRM 2020 2020
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2015 2015
Application Hosting and Computing Services IaaS 2021 2021
Application Hosting and Computing Services IaaS 2021 2021
Content Delivery Network IaaS 2019 2019
Content Delivery Network IaaS 2020 2020

IT Decision Makers and Key Stakeholders at Mario Hernández

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Mario Hernández Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Mario Hernández IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Mario Hernández digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Mario Hernández Technographics
Mario Hernández is a Retail organization based in Colombia, with around 500 employees and annual revenues of $50.0 million.
Mario Hernández operates a diverse technology stack with applications such as Engageware Aivo AgentBot AI Platform, Google Workspace (Formerly Google G-Suite) and VTEX eCommerce, covering areas like Chatbots and Conversational AI, Collaboration and eCommerce.
Mario Hernández has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Engageware, Google and VTEX.
Mario Hernández recently adopted applications including Amazon EC2 in 2021, HostGator in 2021 and Engageware Aivo AgentBot AI Platform in 2020, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Mario Hernández’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Mario Hernández’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Mario Hernández technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.