Marriott UK
Barnards Inn, 86 Fetter Ln,
London, EC4A 1EN,
United Kingdom
London, EC4A 1EN,
United Kingdom
44 20 7012-7000
Leisure and Hospitality
Marriott UK Technographics
Marriott UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Marriott UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10000 Marriott UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Marriott UK has purchased the following applications: SAP Concur Expense for Expense Management in 2016, Oracle Cloud HCM for Core HR in 2017, TheFork (formerly Bookatable) for Reservation and Booking Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Marriott UK is running and its propensity to invest more and deepen its relationship with SAP , Oracle , Alight Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Marriott UK revenues, which have grown to $2.70 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Marriott UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Marriott UK Tech Stack and Enterprise Applications
Marriott UK ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Expense | Expense Management | ERP | n/a | 2016 | 2016 |
In 2016, Marriott UK provisioned SAP Concur Expense as its Expense Management platform to manage and submit general managers’ expense reports across its United Kingdom hotel estate. The deployment focused on centralizing expense submission workflows for hotel general managers and standardizing policy enforcement for hospitality-specific expense categories.
SAP Concur Expense was configured to support expense entry, mobile receipt capture, automated expense report generation, policy validation, and multi-step approval routing aligned to hotel and regional finance controls. Configuration emphasized role-based approval flows for general managers, expense type controls for per diem and travel allowances, and consolidated reporting views for finance and payroll reconciliation.
Operational coverage included hotel general managers and centralized finance teams within Marriott UK, with governance layered around finance-owned approval chains and documented submission procedures. The implementation of SAP Concur Expense established a single cloud-based Expense Management workflow for GM expense submission and approver orchestration across the Marriott UK footprint.
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Marriott UK HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM | Core HR | HCM | Symatrix | 2017 | 2018 |
In 2017 Marriott UK implemented Oracle Cloud HCM as its Core HR solution to separate HR and payroll operations following the sale by Whitbread, meeting a fixed one year transitional services agreement deadline. The program required a complete separation of IT infrastructure and delivery of a new HR and payroll application for approximately 10,000 employees across the United Kingdom and Ireland.
Symatrix delivered a 99 percent vanilla configuration of Oracle Cloud HCM, minimizing customisation to accelerate deployment and control cost. The implementation centralized a single merged HR and payroll database, deployed core HR and payroll modules, and supported complex payroll processing workflows while preserving configuration flexibility for future requirements.
Operational coverage included about 69 Marriott venues and 12 Hotel and Country Clubs in the UK and Ireland, and the deployment supported shared services operations under Marriott Hotels International Europe. The system interfaces with Marriott's general ledger to align payroll accounting with finance systems, and the implementation was positioned as a replicable model for other Marriott geographies.
Project governance emphasized accelerated cutover timelines and pragmatic adoption of best practice processes, with Symatrix providing implementation leadership and configuration guidance. Outcomes explicitly cited by Marriott UK include improved cost transparency and improved HR processes and efficiencies following the Oracle Cloud HCM deployment.
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Core HR | HCM |
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2017 | 2018 |
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Payroll | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2011 | 2011 |
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Recruiting, Applicant Tracking System, Candidate Relationship Management | HCM |
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2019 | 2019 |
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Marriott UK ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TheFork | Legacy | TheFork (formerly Bookatable) | Reservation and Booking Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, Marriott UK implemented TheFork (formerly Bookatable) on their website as a Reservation and Booking Management solution. TheFork (formerly Bookatable) is embedded into the Marriott UK web booking flow to capture online table reservations, present real time availability, and manage booking confirmations and guest contact data through a web-hosted reservation engine.
The implementation focused on web-facing configuration of the reservation widget and booking engine, with standard Reservation and Booking Management capabilities provisioned for online availability display, guest booking capture, confirmation workflows, and basic table scheduling. Operational ownership was aligned to front of house and food and beverage teams, with governance changes to booking policies and staff procedures to manage online reservations and cancellations through the site. The deployment is scoped to Marriott UK web properties and concentrates on consolidating online dining reservations into the embedded TheFork booking experience.
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Marriott UK Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2018 | 2018 |
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Marriott UK Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Marriott UK eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Personalization and Product Recommendations | eCommerce |
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2016 | 2016 |
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Marriott UK CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marriott UK ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Marriott UK IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Marriott UK
| First Name | Last Name | Title | Function | Department | Phone | |
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Vice President HR | VP | HR | |
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Cluster Director of Human Resources | Director | HR | |
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Cluster Human Resources Manager | Manager | HR | |
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Director Of Payroll | Director | Finance | |
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Apps Being Evaluated by Marriott UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Marriott UK IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Marriott UK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Marriott UK Technographics
Marriott UK is a Leisure and Hospitality organization based in United Kingdom,
with around 10000 employees and annual revenues of $2.70 billion.
Marriott UK operates a diverse technology stack with applications such as
SAP Concur Expense, Oracle Cloud HCM and TheFork (formerly Bookatable),
covering areas like Expense Management, Core HR and Reservation and Booking Management.
Marriott UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Oracle and TheFork.
Marriott UK recently adopted applications including
DocuSign eSignature in 2021, Medallia Kampyle in 2020 and Criteo Commerce Media Platform in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Marriott UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Marriott UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Marriott UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.