Masergy Communications, a Comcast Business Company
2740 North Dallas ParkwaySuite 100,
Plano, 75093, TX,
United States
Plano, 75093, TX,
United States
1 866-588-5885
Professional Services
Masergy Communications, a Comcast Business Company Technographics
Masergy Communications, a Comcast Business Company Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Masergy Communications, a Comcast Business Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 Masergy Communications, a Comcast Business Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Masergy Communications, a Comcast Business Company has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2017, NetCracker BSS/OSS for OSS/BSS in 2018, Hubspot Live Chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Masergy Communications, a Comcast Business Company is running and its propensity to invest more and deepen its relationship with Oracle , NEC Corporation , MCL Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Masergy Communications, a Comcast Business Company revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Masergy Communications, a Comcast Business Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Masergy Communications, a Comcast Business Company Tech Stack and Enterprise Applications
Masergy Communications, a Comcast Business Company ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP Financial Management | n/a | 2017 | 2018 |
In 2017, Masergy Communications, a Comcast Business Company implemented Oracle Cloud ERP. The deployment targeted core financial operations under the ERP Financial category and was overseen as an enterprise cloud implementation covering general ledger, accounts payable, accounts receivable, advanced collections, fixed assets, AP Image Solution, procurement, and expense management.
Oracle Cloud ERP was configured to centralize the chart of accounts and standardize period close, invoice to pay, order to cash, asset lifecycle, and expense workflows. Functional modules implemented included General Ledger, Accounts Payable with AP Image Solution for invoice imaging and workflow, Accounts Receivable with Advanced Collections functionality, Fixed Assets for capitalization and depreciation, Procurement for purchase order and supplier management, and Expense Management for employee reimbursements.
The implementation supported finance and procurement teams across Masergy's US operations and was sized to meet the needs of a 700 employee professional services firm. The scope emphasized process consistency across accounts payable and receivable, centralized asset accounting, and control of procurement approvals.
Program governance was structured around centralized finance ownership, controlled configuration governance, and phased module rollout to limit operational disruption. Oracle Cloud ERP configuration governance included change control for the chart of accounts, validation of accounting and posting rules, and role based access to enforce segregation of duties across finance, procurement, and collections functions.
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Masergy Communications, a Comcast Business Company ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NEC Corporation | Legacy | NetCracker BSS/OSS | OSS/BSS | ERP Services and Operations | n/a | 2018 | 2019 |
In 2018, Masergy Communications, a Comcast Business Company, implemented NetCracker BSS/OSS. The NetCracker BSS/OSS deployment targeted core OSS/BSS functions to consolidate service lifecycle management and commercial systems across the provider.
Configuration emphasized modular NetCracker components including order management, billing and revenue management, product and service catalog, inventory and resource management, mediation, and service assurance. Standard workflows were configured to support order to cash, service fulfillment, inventory reconciliation, and trouble ticketing, with the NetCracker BSS/OSS platform serving as the orchestration point for these processes.
Operational coverage included Masergy's service operations, customer care, billing and commercial teams across the United States, aligning the deployment to company operational domains rather than isolated teams. The deployment architecture was positioned to enable multi domain service orchestration and a central transactional backbone, so NetCracker BSS/OSS supports Masergy Communications OSS/BSS functions across service operations, billing, and customer care.
Governance and process changes centered on centralized product catalog control, role based access controls for operations and billing teams, and consolidated order handling and provisioning workflows. Cross functional ownership between service delivery, sales operations and customer support was instituted to manage lifecycle changes and ongoing platform governance.
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OSS/BSS | ERP Services and Operations |
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2019 | 2019 |
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Masergy Communications, a Comcast Business Company AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Masergy Communications, a Comcast Business Company, deployed Hubspot Live Chat on its public website. The implementation falls within the Chatbots and Conversational AI category and establishes a web-facing channel for customer engagement and lead capture workflows.
The Hubspot Live Chat deployment is delivered as an embedded website chat widget, providing real-time messaging, session transcripts, automated greeting logic, and contact capture capabilities that align with marketing and support use cases. Configuration likely focused on widget placement, conversation routing rules, canned responses, and visitor context capture to support web-driven inquiry handling. Masergy Communications Hubspot Live Chat Chatbots and Conversational AI is positioned to serve website-based customer engagement and preliminary lead qualification for marketing and support teams.
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Masergy Communications, a Comcast Business Company Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2013 | 2013 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Masergy Communications, a Comcast Business Company CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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CRM | CRM |
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2021 | 2021 |
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CRM | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Masergy Communications, a Comcast Business Company PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2013 | 2013 |
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Electronic Data Interchange (EDI) | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2015 | 2015 |
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Masergy Communications, a Comcast Business Company IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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SD-WAN | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Masergy Communications, a Comcast Business Company
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Apps Being Evaluated by Masergy Communications, a Comcast Business Company Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Masergy Communications, a Comcast Business Company IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Masergy Communications, a Comcast Business Company digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Masergy Communications, a Comcast Business Company Technographics
Masergy Communications, a Comcast Business Company is a Professional Services organization based in United States,
with around 700 employees and annual revenues of $300.0 million.
Masergy Communications, a Comcast Business Company operates a diverse technology stack with applications such as
Oracle Cloud ERP, NetCracker BSS/OSS and Hubspot Live Chat,
covering areas like ERP Financial, OSS/BSS and Chatbots and Conversational AI.
Masergy Communications, a Comcast Business Company has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, NEC Corporation and HubSpot.
Masergy Communications, a Comcast Business Company recently adopted applications including
Cisco Webex Meetings in 2021, ON24 Digital Experience Platform in 2021 and Hubspot CRM in 2021,
highlighting its ongoing modernization strategy.
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available to Premium subscribers.
Our research team continuously updates Masergy Communications, a Comcast Business Company’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Masergy Communications, a Comcast Business Company technographics profile,
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