Massage Envy
14350 N 87th St Ste 200,
Scottsdale, 85260, AZ,
United States
Scottsdale, 85260, AZ,
United States
1 480-366-4100
Leisure and Hospitality
Massage Envy Technographics
Massage Envy Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Massage Envy and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 35000 Massage Envy employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Massage Envy has purchased the following applications: iCIMS Recruit Applicant Tracking System for Applicant Tracking System in 2013, SoundHound Smart Answering for Cognitive Computing in 2023, Cisco Webex Meetings for Audio Video and Web Conferencing in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Massage Envy is running and its propensity to invest more and deepen its relationship with iCIMS , Universal Background Screening , Paychex or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Massage Envy revenues, which have grown to $4.90 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Massage Envy intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Massage Envy Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iCIMS | Legacy | iCIMS Recruit Applicant Tracking System | Applicant Tracking System | HCM | n/a | 2013 | 2013 |
In 2013, Massage Envy implemented iCIMS Recruit Applicant Tracking System as its Applicant Tracking System. The iCIMS Recruit Applicant Tracking System was provisioned as the public careers portal on franchisecareers-massageenvy.icims.com and used to surface franchise and corporate roles on Massage Envy’s website.
Deployment emphasized a hosted, web-accessible career site and standard applicant intake flows, with configuration focused on job requisition management, online application capture, candidate profile and resume parsing, configurable screening workflows, and reporting dashboards typical of an Applicant Tracking System. The implementation centralized career site presentation and standardized job descriptions to create a single entry point for candidates applying to franchise and corporate positions.
Integrations were centered on embedding the iCIMS career portal into Massage Envy’s public careers pages, driving candidate traffic to the iCIMS-hosted domain franchisecareers-massageenvy.icims.com. Operational coverage extended across the United States, supporting hiring for franchise locations and corporate functions, with email notification and candidate communication flows managed through the iCIMS Recruit Applicant Tracking System.
Governance was organized around centralized talent acquisition controls and standardized hiring workflows, with HR and recruiting teams administering job templates, approval routing, and candidate screening steps within iCIMS Recruit Applicant Tracking System. The configuration emphasized consistent posting and application handling across franchise and corporate hiring channels to maintain operational alignment on recruitment processes.
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BackGround Screening | HCM |
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2017 | 2017 |
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Employee Engagement | HCM |
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2023 | 2023 |
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Recruiting | HCM |
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2018 | 2018 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SoundHound Inc. | Legacy | SoundHound Smart Answering | Cognitive Computing | AI-Powered Application | n/a | 2023 | 2023 |
In 2023, Massage Envy deployed SoundHound Smart Answering, a generative voice AI platform, under the Cognitive Computing category to provide omnichannel customer and employee assistants. The SoundHound Smart Answering implementation was positioned to elevate customer experience and employee experience while directly addressing labor scarcity and rising operational costs.
Configured as a conversational voice assistant with core capabilities in speech recognition, natural language understanding, dialog management, and text to speech, the deployment supports intent detection, contextual follow up and automated routine transaction handling. Functionality included separate customer facing and employee facing assistant modules to handle scheduling, common service inquiries, and internal support workflows.
The solution was integrated into Massage Envy support channels across telephony and digital touchpoints to enable seamless handoff between AI and live agents and to operate as an omnichannel Customer and Employee AI enabled assistant. Operational coverage focused on customer service and workforce support across Massage Envy operations in the United States, aligning with front line service and contact center workflows.
Governance included conversational model tuning, ongoing intent analytics, and staged rollout with continuous monitoring to refine responses and escalation rules. The vendor framed the implementation as addressing labor supply challenges while elevating CX and EX through automated voice engagements, with outcomes described around improved support capacity and operational cost management.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, Massage Envy implemented Cisco Webex Meetings as a web conferencing capability on its public website. Cisco Webex Meetings provides Audio Video and Web Conferencing functionality and was configured to enable browser based join flows, scheduled meeting sessions, video and audio conferencing, and screen sharing. The deployment supports corporate communications and remote collaboration workflows across enterprise staff and site managers.
Deployment architecture centers on site level embedding of meeting join and scheduling experiences within the Massage Envy website, delivering client side meeting orchestration and browser based access for internal and external participants. Operational coverage emphasizes web based attendee access in the United States with standard Audio Video and Web Conferencing controls and meeting administration workflows governing invitations, access permissions, and session moderation.
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Online Meeting Scheduling | Collaboration |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics, Data Management Platform | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Massage Envy
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Massage Envy Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Massage Envy IT executives and key decision makers. This section highlights Massage Envy's latest recorded technology evaluations, including Endicia for Shipping Management on 2024-12-01. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Massage Envy digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Massage Envy Technographics
Massage Envy is a Leisure and Hospitality organization based in United States,
with around 35000 employees and annual revenues of $4.90 billion.
Massage Envy operates a diverse technology stack with applications such as
iCIMS Recruit Applicant Tracking System, SoundHound Smart Answering and Cisco Webex Meetings,
covering areas like Applicant Tracking System, Cognitive Computing and Audio Video and Web Conferencing.
Massage Envy has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as iCIMS, SoundHound Inc. and Cisco Systems.
Massage Envy recently adopted applications including
Paychex Flex Engage in 2023, SoundHound Smart Answering in 2023 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Massage Envy’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Massage Envy’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Massage Envy technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.