Massmart
Massmart House, 16 Peltier Drive, Sunninghill Ext 6,
Sandton, 2196,
South Africa
Sandton, 2196,
South Africa
27 11-797-0000
Retail
Massmart Technographics
Massmart Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Massmart and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30000 Massmart employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Massmart has purchased the following applications: Schneider Electric EcoStruxure Building for Building Management System in 2020, FocusVision Decipher Survey Platform for Customer Experience in 2020, Atlassian Jira Service Desk for IT Service Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Massmart is running and its propensity to invest more and deepen its relationship with Schneider Electric , Pragma , Press Ganey Forsta or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Massmart revenues, which have grown to $4.80 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Massmart intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Massmart Tech Stack and Enterprise Applications
Massmart ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Schneider Electric | Legacy | Schneider Electric EcoStruxure Building | Building Management System | ERP Services and Operations | Green Wave South Africa | 2020 | 2022 |
In 2020, Massmart deployed Schneider Electric EcoStruxure Building Operation to centralize facilities, energy and asset management across its retail estate. The deployment used Schneider Electric EcoStruxure Building Operation as a Building Management System to provide enterprise visibility and energy dashboards for stores in South Africa and sub Saharan Africa.
Implementation focused on core EcoStruxure Building Operation modules and related analytics, delivering centralized BMS control, energy monitoring and asset management capabilities. Configuration emphasized real time monitoring, alarm management and enterprise energy dashboards to unify operational telemetry and support facilities teams.
Operational coverage targeted Massmart store facilities and utilities across retail sites, impacting facilities management and store operations functions. The solution standardized workflows for monitoring HVAC, lighting and energy consumption across distributed sites.
The rollout was delivered with EcoXpert partner Green Wave South Africa, with governance centered on centralized monitoring, dashboard driven reporting and phased store onboarding. The published case study reports measurable outcomes, including annualized energy cost savings around R15 million, with EcoStruxure Building Operation and analytics identified as the core technical foundation.
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Enterprise Asset Management | ERP Services and Operations |
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2017 | 2017 |
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Massmart CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Press Ganey Forsta | Legacy | FocusVision Decipher Survey Platform | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020, Massmart implemented FocusVision Decipher Survey Platform on its public website. Massmart uses FocusVision Decipher Survey Platform for Customer Experience to capture on-site customer feedback and to instrument shopper interactions across its e-commerce and informational pages.
The implementation centers on survey design, targeted on-site intercepts, branching logic, respondent management, and reporting capabilities that are typical for Customer Experience platforms, with the FocusVision Decipher Survey Platform providing form rendering and data collection directly in the browser. Configuration focuses on embedded survey experiences and mobile responsive delivery to collect voice of the customer data at point of interaction, and the implementation supports analytics-ready exports and dashboarding workflows for CX teams. This deployment positions Massmart to operationalize customer feedback within digital channels and to feed structured survey data into downstream reporting and customer insight processes.
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Massmart ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2016 | 2016 |
In 2016, Massmart implemented Atlassian Jira Service Desk for IT Service Management to centralize IT support and service request handling across its South Africa operations. The deployment targeted the organization’s enterprise IT support function within a retailer of approximately 30,000 employees, establishing a single system of record for incident and request intake.
The Atlassian Jira Service Desk implementation included core IT Service Management capabilities such as incident management, service request fulfillment, a service catalog, SLA tracking, workflow automation for request routing, and queue management for support teams. Configuration work focused on ticket lifecycle definitions, priority and SLA matrices, and templated request types to standardize intake across infrastructure, applications, and store support functions.
Operational coverage centered on centralized ticketing across Massmart’s IT support tiers and service desks, enabling a unified portal for end users and structured queues for resolver groups. The implementation was aligned with typical IT Service Management practices for categorization and prioritization, and it supported reporting and auditability for service operations without presuming specific third party integrations.
Governance changes accompanying the Atlassian Jira Service Desk rollout included formalized ticket ownership, defined escalation paths, and process documentation to govern service level commitments and request fulfillment workflows. Rollout was organized around phased adoption by support teams and updating operational processes to use Atlassian Jira Service Desk as the primary tool for IT Service Management.
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Massmart IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Massmart CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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Massmart Internet of Things
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IoT Platform | Internet of Things |
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2016 | 2017 |
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IT Decision Makers and Key Stakeholders at Massmart
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Group Chief Information Officer | CXO | IT | |
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IT Service Management | CXO | IT | |
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Operations Executive | CXO | Finance | |
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Apps Being Evaluated by Massmart Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Massmart IT executives and key decision makers. This section highlights Massmart's latest recorded technology evaluations, including Paymenow for Earned Wage Access on 2025-10-10. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Massmart digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-10-10 | Massmart | Evaluated | Paymenow | Paymenow | Earned Wage Access | HCM |
FAQ - APPS RUN THE WORLD Massmart Technographics
Massmart is a Retail organization based in South Africa,
with around 30000 employees and annual revenues of $4.80 billion.
Massmart operates a diverse technology stack with applications such as
Schneider Electric EcoStruxure Building, FocusVision Decipher Survey Platform and Atlassian Jira Service Desk,
covering areas like Building Management System, Customer Experience and IT Service Management.
Massmart has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Schneider Electric, Press Ganey Forsta and Atlassian.
Massmart recently adopted applications including
Schneider Electric EcoStruxure Building in 2020, FocusVision Decipher Survey Platform in 2020 and Microsoft Azure Cloud Services in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Massmart’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Massmart’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Massmart technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.