MattressFirm
3250 Briarpark Dr., Suite 400,
Houston, 77042, TX,
United States
Houston, 77042, TX,
United States
1 877-384-2903
Retail
MattressFirm Technographics
MattressFirm Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by MattressFirm and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6500 MattressFirm employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that MattressFirm has purchased the following applications: Microsoft Dynamics AX Accounts Receivable for AR Automation in 2012, Paradox Olivia Chatbot for Recruiting Chatbot in 2022, Accruent Lucernex for Lease Management in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems MattressFirm is running and its propensity to invest more and deepen its relationship with Microsoft , SAP , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing MattressFirm revenues, which have grown to $4.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for MattressFirm intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
MattressFirm Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics AX Accounts Receivable | AR Automation | ERP Financial Management | Visionet Systems | 2012 | 2012 |
In 2012, MattressFirm implemented Microsoft Dynamics AX Accounts Receivable. The implementation was delivered as part of a broader Microsoft Dynamics AX 2012 retail ERP rollout at MattressFirm and targeted finance and commerce process alignment across United States operations.
Visionet Systems was engaged to extend Dynamics AX with omnichannel order management and to enhance financial modules, delivering Microsoft Dynamics AX Accounts Receivable functionality aligned to AR Automation practices. The work included configuring accounts receivable ledger structures, invoice processing and billing workflows, cash application and collections workflow automation, and configurational support for order-to-cash orchestration.
The engagement integrated eCommerce and retail order flows into Dynamics AX to ensure transactional continuity between point-of-sale, online channels and the finance ledger, improving forecasting and operational visibility in the United States. Governance and process work focused on aligning retail operations and finance teams to new order-to-cash workflows and AR reporting, with Visionet Systems providing integration and implementation services for the described scope.
|
|
|
|
|
ERP Financial | ERP Financial Management |
|
2020 | 2021 |
|
|
|
|
|
Expense Management | ERP Financial Management |
|
2015 | 2015 |
|
|
|
|
|
Payment Processing | ERP Financial Management |
|
2019 | 2019 |
|
|
|
|
|
Payment Processing | ERP Financial Management |
|
2020 | 2020 |
|
|
|
|
|
Payment Processing | ERP Financial Management |
|
2020 | 2020 |
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Paradox Olivia Chatbot | Recruiting Chatbot | HCM | n/a | 2022 | 2022 |
In 2022, MattressFirm implemented Paradox Olivia Chatbot on its careers website. The Paradox Olivia Chatbot is a Recruiting Chatbot deployed via ParadoxAI to provide conversational candidate engagement on MattressFirm careers pages.
The implementation focused on conversational hiring workflows typical of a Recruiting Chatbot, including scripted candidate engagement, automated pre-screen questionnaires, scheduling coordination and FAQ handling. Paradox Olivia Chatbot was configured with job-specific flows and routing rules to surface qualified candidates and capture structured applicant responses for recruiter review.
Deployment is web-based, embedded on the MattressFirm careers site, and operated by Talent Acquisition and store-level hiring teams across the company in the United States. The scope aligns to retail store hiring and corporate recruiting functions given MattressFirms industry profile and headcount.
Governance is centered in human resources, with HR maintaining conversational scripts, routing logic and ongoing content updates to reflect hiring needs and openings. ParadoxAI powers the chat interface and conversational automation, while operational ownership remains with MattressFirm recruiting leadership.
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2013 | 2013 |
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Accruent | Legacy | Accruent Lucernex | Lease Management | ERP Services and Operations | n/a | 2012 | 2012 |
In 2012, MattressFirm implemented Accruent Lucernex as its Lease Management platform to centralize lease administration and real estate workflows across its United States store network. The deployment focused on institutionalizing lease compliance and document control for real estate and store operations, positioning Accruent Lucernex as the system of record for lease data and communications.
The implementation configured modules and capabilities to facilitate lease compliance activities by both Company and Landlord, process Sublease invoices and payments, and coordinate communications for store openings and closings. Functional workflows included landlord statement reconciliations, reviewing lease documents, scanning, logging and tracking lease documents, and gathering and disseminating information for ongoing operations and Real Estate Committee Meetings. The configuration supported tasking associated with external auditors, outside legal counsel, accounting and executive management, and incorporated standard SOX compliance steps into operational procedures.
Operational coverage emphasized cross functional integration with accounting, legal, real estate operations, store operations and executive management rather than named technical integrations, using Accruent Lucernex to route communications and reconcile landlord statements. Document scanning and logging workflows were instrumented to create traceable audit trails and to support recurring reconciliation and committee reporting, and roles were aligned to ensure departmental information sharing.
Governance and process changes centered on standardized procedures for landlord communications, auditor requests and committee reporting, with staff responsibilities assigned for disseminating and following up on landlord communications and for maintaining lease records. MattressFirm developed a strong level of competency utilizing Accruent Lucernex to support Lease Management processes and to coordinate operational, legal and financial stakeholders.
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2016 | 2016 |
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2024 | 2024 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2017 | 2017 |
|
|
|
|
|
Collaboration | Collaboration |
|
2020 | 2020 |
|
|
|
|
|
Collaboration | Collaboration |
|
2021 | 2021 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Management | Content Management |
|
2017 | 2017 |
|
eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce Fraud Protection | eCommerce |
|
2018 | 2018 |
|
|
|
|
|
eCommerce | eCommerce |
|
2020 | 2020 |
|
|
|
|
|
eCommerce | eCommerce |
|
2022 | 2022 |
|
|
|
|
|
eCommerce | eCommerce |
|
2022 | 2022 |
|
|
|
|
|
Personalization and Product Recommendations | eCommerce |
|
2014 | 2014 |
|
|
|
|
|
Personalization and Product Recommendations | eCommerce |
|
2016 | 2016 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Engagement | CRM |
|
2017 | 2017 |
|
|
|
|
|
Customer Engagement | CRM |
|
2024 | 2024 |
|
|
|
|
|
Customer Experience | CRM |
|
2016 | 2016 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2012 | 2012 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2014 | 2014 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2022 | 2022 |
|
|
|
|
|
Marketing Automation | CRM |
|
2014 | 2014 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2024 | 2024 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2016 | 2016 |
|
|
|
|
|
Tag Management | CRM |
|
2016 | 2016 |
|
|
|
|
|
Tag Management | CRM |
|
2017 | 2017 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2020 | 2020 |
|
|
|
|
|
IT Service Management | ITSM |
|
2018 | 2018 |
|
Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Procurement | Procurement |
|
2014 | 2014 |
|
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
|
|
|
|
|
Risk Management | TRM |
|
2021 | 2021 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Cloud Storage | IaaS |
|
2024 | 2024 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2023 | 2023 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2023 | 2023 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2019 | 2020 |
|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2019 | 2020 |
|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2019 | 2020 |
|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2020 | 2020 |
|
|
|
|
|
Identity and Access Management (IAM), Secure Web Gateways (SWG) | CyberSecurity |
|
2024 | 2024 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2018 | 2018 |
|
IT Decision Makers and Key Stakeholders at MattressFirm
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by MattressFirm Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from MattressFirm IT executives and key decision makers. This section highlights MattressFirm's latest recorded technology evaluations, including Accruent Lucernex for Lease Management on 2025-03-04. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the MattressFirm digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD MattressFirm Technographics
MattressFirm is a Retail organization based in United States,
with around 6500 employees and annual revenues of $4.50 billion.
MattressFirm operates a diverse technology stack with applications such as
Microsoft Dynamics AX Accounts Receivable, Paradox Olivia Chatbot and Accruent Lucernex,
covering areas like AR Automation, Recruiting Chatbot and Lease Management.
MattressFirm has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Workday and Accruent.
MattressFirm recently adopted applications including
Clintch Data & Analytics in 2024, Island Platform in 2024 and Paradox Olivia Chatbot in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of MattressFirm’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates MattressFirm’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete MattressFirm technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.