Maxicare Healthcare
Maxicare Tower, 203 Salcedo, Legazpi Village,
Makati, 1229,
Philippines
Makati, 1229,
Philippines
632 7798 7770
Insurance
Maxicare Healthcare Technographics
Maxicare Healthcare Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Maxicare Healthcare and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1800 Maxicare Healthcare employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Maxicare Healthcare has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2017, Oracle Documaker for Document Management in 2020, NICE inContact CXone Cloud CX Platform for Customer Experience in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Maxicare Healthcare is running and its propensity to invest more and deepen its relationship with Google , Oracle , Nice Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Maxicare Healthcare revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Maxicare Healthcare intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Maxicare Healthcare Tech Stack and Enterprise Applications
Maxicare Healthcare Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Maxicare Philippines deployed Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The cloud SaaS implementation was adopted to support an 1800 employee healthcare organization, providing centralized email, calendaring, document collaboration and video conferencing to corporate and administrative functions. The presence of Google Workspace (Formerly Google G-Suite) is observable on the Maxicare website, indicating organization-level provisioning for the company domain.
Configuration focused on core Collaboration modules including Gmail, Calendar, Drive, Docs and Meet to enable real-time editing, file storage, scheduling and virtual meetings. The deployment aligns with standard Google Workspace architecture, leveraging Google infrastructure and administration through the Google Admin console with organizational units and role-based account provisioning to manage access and settings. Operational coverage targeted internal communications, document workflows and meeting orchestration across the Philippines, with governance centered on centralized administration and policy enforcement within the Google Workspace environment.
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Maxicare Healthcare Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Documaker | Document Management | Content Management | n/a | 2020 | 2020 |
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Maxicare Healthcare CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Nice Systems | Legacy | NICE inContact CXone Cloud CX Platform | Customer Experience | CRM | n/a | 2024 | 2024 |
In 2024 Maxicare Philippines implemented NICE inContact CXone Cloud CX Platform to consolidate its contact center and member engagement channels, positioning the deployment within its Customer Experience agenda. The project was publicly recognized as a winner of NICE's Outstanding Cloud Realization award, signaling a successful consolidation of interaction handling onto CXone.
The implementation centered on the interaction-centric architecture of NICE inContact CXone Cloud CX Platform, with configuration workstreams that included cloud contact center provisioning, omnichannel interaction routing, self-service IVR and digital channel flows, and deployment of Enlighten AI capabilities for interaction analytics and automation. Configuration also covered quality management and workforce optimization workflows consistent with the platform's standard functional modules, enabling centralized monitoring and reporting across interaction types.
Operational coverage focused on contact center operations, member services, and claims support within the Philippines, consolidating disparate frontline channels into a single cloud platform. Integrations were implemented at the infrastructure level with telephony trunks and back-end business systems such as CRM and claims processing workflows to maintain existing member records and case routing, while preserving continuity of service for customer-facing functions.
Governance changes accompanied the technical rollout, with standardized interaction routing policies, centralized CX governance for channel orchestration, and revised agent quality assurance and scheduling processes to align with CXone workforce management capabilities. The deployment of NICE inContact CXone Cloud CX Platform and Enlighten AI supported a unified Customer Experience operating model for Maxicare Philippines and was explicitly recognized by NICE in 2024 as an Outstanding Cloud Realization winner.
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Maxicare Healthcare ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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Maxicare Healthcare PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2022 | 2022 |
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Maxicare Healthcare IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Maxicare Healthcare
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by Maxicare Healthcare Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Maxicare Healthcare IT executives and key decision makers. This section highlights Maxicare Healthcare's latest recorded technology evaluations, including FIS Insurance Risk Suite (formerly Prophet) for Risk Management on 2026-06-04. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Maxicare Healthcare digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-06-04 | Maxicare Healthcare | Evaluated | FIS Global | FIS Insurance Risk Suite (formerly Prophet) | Risk Management | TRM |
FAQ - APPS RUN THE WORLD Maxicare Healthcare Technographics
Maxicare Healthcare is a Insurance organization based in Philippines,
with around 1800 employees and annual revenues of $200.0 million.
Maxicare Healthcare operates a diverse technology stack with applications such as
Google Workspace (Formerly Google G-Suite), Oracle Documaker and NICE inContact CXone Cloud CX Platform,
covering areas like Collaboration, Document Management and Customer Experience.
Maxicare Healthcare has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Google, Oracle and Nice Systems.
Maxicare Healthcare recently adopted applications including
NICE inContact CXone Cloud CX Platform in 2024, Salesforce Marketing Cloud in 2022 and Twilio Sendgrid in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Maxicare Healthcare’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Maxicare Healthcare’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Maxicare Healthcare technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.