Maxon
Brünigstrasse 220,
Sachseln, 6072,
Switzerland
Sachseln, 6072,
Switzerland
41 41-666-15-00
Manufacturing
Maxon Technographics
Maxon Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Maxon and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3300 Maxon employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Maxon has purchased the following applications: IFS ERP for ERP Financial in 2018, Swiss Salary for Payroll in 2023, Userlike for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Maxon is running and its propensity to invest more and deepen its relationship with IFS , Swiss Soft Solutions , Userlike or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Maxon revenues, which have grown to $654.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Maxon intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Maxon Tech Stack and Enterprise Applications
Maxon ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IFS | Legacy | IFS ERP | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018, Maxon implemented IFS ERP to centralize ERP Financial processes for its Switzerland based manufacturing operations. Maxon is a manufacturing company with approximately 3,300 employees and reported revenue near 654000000, the deployment targeted core finance and transactional accounting in support of production and distribution activities.
The IFS ERP implementation focused on core ERP Financial capabilities, including general ledger configuration, accounts payable, accounts receivable, fixed asset accounting, cost accounting and inventory valuation workflows. IFS ERP was configured to support procurement to pay and order to cash financial workflows, and to enforce chart of accounts and period close controls consistent with manufacturing accounting requirements.
Operational coverage centered on corporate finance and manufacturing finance functions at Maxon, with the implementation supporting transactional posting, intercompany accounting governance and inventory related financial transactions. The deployment emphasized role based access and financial workflow automation to standardize invoice processing, payment approvals and month end close procedures across finance and operations teams.
Governance and rollout included phased configuration of financial modules, establishment of centralized finance ownership for master data and accounting rules, and defined finance process handoffs to operational teams. The implementation narrative positions Maxon IFS ERP ERP Financial as the central system for financial control and accounting of manufacturing transactions within the company.
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Maxon HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Swiss Soft Solutions | Legacy | Swiss Salary | Payroll | HCM | n/a | 2023 | 2023 |
In 2023 Maxon motor ag implemented Swiss Salary as its Payroll solution for employees in Switzerland. The deployment centralized payroll processing and digitized wage related documents, shifting payslip distribution from paper to electronic delivery. Swiss Salary was configured to secure access to payroll documents using multi factor authentication, aligning payroll operations and HR recordkeeping for Maxon motor ag’s Swiss workforce.
Functional scope included the core payroll engine and document digitization for wage related records, with employee self service and electronic payslip capability inferred from testimonial wording and commonly delivered via SwissSalary Direct. Governance and process changes focused on electronic distribution workflows and strengthened authentication controls for access to payslips and wage documents. The implementation improved security posture for payroll document distribution and established an electronic payslip channel for Maxon motor ag’s Swiss employee population.
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Maxon AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Userlike | Legacy | Userlike | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Maxon implemented Userlike, a cloud-based live chat solution. Userlike was deployed as Maxon's Chatbots and Conversational AI solution to enable real-time communication across the company websites and customer touch points.
The implementation used Userlike's live chat functionality and browser-based data capture to record chat records and session metadata. The service collects browser type and version, device and operating system information, IP address, first name, last name, e-mail address, referrer URL, number of page views, URL, time zone, date and time of request, and status information, and it employs Cookies and Pixels as tracking technologies.
Userlike was integrated with Maxon's existing websites to connect customers, employees and internal teams, and the rollout targeted customer-facing functions such as customer service, sales inquiry handling and internal support workflows. Data processing is stated to occur primarily in the European Union, and data recipients are listed as Userlike UG and subcontractors, with the processing company contact for data protection at privacy@userlike.com.
Governance controls documented with the deployment include the legal basis of Art. 6 para. 1 s. 1 lit. f GDPR, a retention policy that deletes data when no longer needed for the stated purposes, and documented potential transfers to third countries. The provider disclosure notes possible worldwide transfers and an elevated risk if data is transferred to the USA, which creates specific compliance considerations for cross border data handling under Maxon's deployment of Userlike.
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Maxon Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Maxon CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Maxon ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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Maxon IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Maxon CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Security Orchestration, Automation, and Response (SOAR) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Maxon
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Head of Customer Service | Director | Customer Service | |
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Head Corporate Customer Service | Director | Customer Service | |
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Head Customer Support Center | Director | Customer Service | |
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Group Chief Information Officer | CXO | IT | |
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Apps Being Evaluated by Maxon Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Maxon IT executives and key decision makers. This section highlights Maxon's latest recorded technology evaluations, including IFS Cloud ERP for ERP Financial on 2026-01-07. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Maxon digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-01-07 | Maxon | Evaluated | IFS | IFS Cloud ERP | ERP Financial | ERP |
FAQ - APPS RUN THE WORLD Maxon Technographics
Maxon is a Manufacturing organization based in Switzerland,
with around 3300 employees and annual revenues of $654.0 million.
Maxon operates a diverse technology stack with applications such as
IFS ERP, Swiss Salary and Userlike,
covering areas like ERP Financial, Payroll and Chatbots and Conversational AI.
Maxon has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as IFS, Swiss Soft Solutions and Userlike.
Maxon recently adopted applications including
Swiss Salary in 2023, Slack Connect in 2022 and Salesforce Marketing Cloud in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Maxon’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Maxon’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Maxon technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.