Maxwell Health
101 Tremont St., Floor 11,
Boston, 2108, MA,
United States
Boston, 2108, MA,
United States
1 866-629-7445
Professional Services
Maxwell Health Technographics
Maxwell Health Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Maxwell Health and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 130 Maxwell Health employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Maxwell Health has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2017, Oracle NetSuite TribeHR for Core HR in 2014, Drift AI Chatbot for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Maxwell Health is running and its propensity to invest more and deepen its relationship with Oracle , Drift , Ruby or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Maxwell Health revenues, which have grown to $37.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Maxwell Health intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Maxwell Health Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2017 | 2017 |
In 2017 Maxwell Health implemented Oracle NetSuite ERP to address core ERP Financial operations. The effort centered on configuring the system to maintain accounts receivable, billings, and collections from contract review through check deposits, and to produce monthly closing data for executive presentation while sustaining business entity licensure compliance.
The Oracle NetSuite ERP deployment emphasized accounts receivable ledger configuration, billing workflow automation, collections workflow orchestration, cash application processes, and month end close reporting. Workstreams were organized around a contract to cash sequence, aligning invoicing and collections controls with the ERP Financial ledger and reporting capabilities.
Implementation included integrating a dedicated billing solution, Zuora, to feed invoicing and billing events into NetSuite for downstream accounts receivable and revenue handling. The finance organization and revenue operations were the primary operational owners, with processes scoped to support monthly close deliverables and executive-level presentation data.
Governance changes focused on standardizing contract review handoffs into billing, formalizing collections procedures and cash deposit reconciliation, and documenting month end close roles and artifacts. The program included assistance with the NetSuite ERP go live and established ongoing maintenance responsibilities for AR, billing, collections, and licensure compliance within the finance function.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite TribeHR | Core HR | HCM | n/a | 2014 | 2014 |
In 2014, Maxwell Health implemented Oracle NetSuite TribeHR as a Core HR application. The deployment targeted Maxwell Health's HR and people operations for its 130 employees in the United States, and Oracle NetSuite TribeHR was provisioned as a cloud-hosted HR system to centralize personnel records and administrative workflows.
Configuration emphasized core human resources capabilities consistent with the Core HR category, including employee master data, onboarding flows, absence and time-off tracking, and performance management workflows. The Oracle NetSuite TribeHR implementation used role-based access controls, configurable user profiles, and reporting features to align HR process ownership with department-level administrators.
Operational coverage centered on HR, recruiting touchpoints, and people operations across Maxwell Health's US workforce, consolidating self-service access for employees and administrative consoles for HR staff. The implementation supported standard Core HR transactional workflows, headcount tracking, and audit-ready personnel records.
Governance and process standardization were enforced through system configuration, with HR administrators owning user provisioning and approval workflows. The 2014 Oracle NetSuite TribeHR deployment established a single system of record for Core HR at Maxwell Health, enabling centralized management of employee lifecycle processes.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Maxwell Health implemented Drift AI Chatbot on its public website to provide automated conversational engagement and inbound qualification. The deployment positioned Drift AI Chatbot within the companys digital customer touchpoints, aligning the application with Maxwell Health Chatbots and Conversational AI use cases for customer engagement and lead capture.
The implementation of Drift AI Chatbot centered on web-based conversational UI configuration, scripted qualification flows, and automated response playbooks. Maxwell Health configured the Drift AI Chatbot to surface contextual prompts, capture contact and intent data during sessions, and escalate complex inquiries to human agents through chat routing rules. Drift AI Chatbot was used to operationalize standard conversational patterns, reduce repetitive inquiries, and maintain consistent message templates across marketing and support interactions.
Operationally the Drift AI Chatbot was embedded in site pages and instrumented as the primary real time responder for marketing, sales enablement, and customer support touchpoints on the website. Governance focused on chat script version control, role based access for content edits, and session logging to feed iterative playbook refinement. Training for frontline staff emphasized agent handoff procedures and handling of qualified leads captured by the Drift AI Chatbot.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2013 | 2013 |
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Event Management | Collaboration |
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2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2014 | 2014 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Maxwell Health
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Maxwell Health Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Maxwell Health IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Maxwell Health digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Maxwell Health Technographics
Maxwell Health is a Professional Services organization based in United States,
with around 130 employees and annual revenues of $37.0 million.
Maxwell Health operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Oracle NetSuite TribeHR and Drift AI Chatbot,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Maxwell Health has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Drift.
Maxwell Health recently adopted applications including
DocuSign eSignature in 2022, Ruby Live Chat in 2021 and Hubspot Marketing Automation in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Maxwell Health’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Maxwell Health’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Maxwell Health technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.