McAllister’s Deli
5620 Glenridge Dr NE,
Atlanta, 30342, GA,
United States
Atlanta, 30342, GA,
United States
1 404-255-3250
Leisure and Hospitality
McAllister’s Deli Technographics
McAllister’s Deli Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by McAllister’s Deli and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10000 McAllister’s Deli employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that McAllister’s Deli has purchased the following applications: Microsoft Dynamics AX for ERP Financial in 2014, Paradox Olivia Chatbot for Recruiting Chatbot in 2022, NCR Voyix Aloha POS for Point Of Sale in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems McAllister’s Deli is running and its propensity to invest more and deepen its relationship with Microsoft , Workday , Workstream or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing McAllister’s Deli revenues, which have grown to $750.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for McAllister’s Deli intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
McAllister’s Deli Tech Stack and Enterprise Applications
McAllister’s Deli ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics AX | ERP Financial | ERP | n/a | 2014 | 2016 |
In 2014, McAllister’s Deli began a Microsoft Dynamics AX ERP Financial implementation as part of a broader FOCUS Brands initiative to consolidate multiple enterprise systems across its quick-service brands. FOCUS Brands operated Lawson, Microsoft Dynamics GP and Intacct across its portfolio, and the program aimed to centralize back-end accounting practices in the corporate office to provide a single financial control plane for franchisor and operator accounting workflows.
The Microsoft Dynamics AX deployment focused on core ERP Financial capabilities, including general ledger, accounts payable, accounts receivable, multicurrency consolidation and centralized financial reporting to support multi-entity close and franchise accounting. Because individual brands have distinct operating models and chart of accounts requirements, the project required significant configuration and customization to align brand-level transactions with corporate consolidation rules.
This rollout followed an earlier Microsoft CRM implementation, which shaped expectations for technology alignment and data model consistency within the Microsoft stack. Work that began in fall 2014 experienced schedule slippage due to deficient requirements gathering, incomplete design documentation and insufficient technical resources from the original implementation partner, prompting FOCUS Brands to secure a new provider to resume and stabilize delivery of Microsoft Dynamics AX.
Operational scope covered corporate finance and back-office consolidation across the FOCUS Brands portfolio, including McAllister’s Deli and sister quick-service brands, with governance redirected toward remediation of requirements, strengthened design artifacts and increased technical staffing to complete configuration and go live activities.
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McAllister’s Deli HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Paradox Olivia Chatbot | Recruiting Chatbot | HCM | n/a | 2022 | 2022 |
In 2022, McAllister’s Deli deployed Paradox Olivia Chatbot on its careers website. The Paradox Olivia Chatbot is implemented as a Recruiting Chatbot and leverages ParadoxAI to automate first‑touch candidate engagement on the company careers domain.
The implementation focuses on conversational screening and automated candidate intake, using structured dialogue to capture availability, role preferences, work history summaries, and screening responses. Functional capabilities include conditional routing of candidates to human recruiters, automated interview scheduling workflows, and conversational Q&A designed to reduce manual screening workload.
Deployment is browser-embedded on the public careers site and serves recruiting across McAllister’s Deli United States operations, supporting both hourly frontline hiring and corporate talent acquisition workflows. The architecture positions the Paradox Olivia Chatbot as a front-line engagement and data capture layer that standardizes initial candidate interactions before recruiter follow-up.
Governance and rollout emphasized coordinating recruiting and HR teams, creating standardized conversational scripts, and defining escalation and handoff rules to recruiters. Operational controls focused on aligning chatbot routing logic and screening criteria with corporate hiring policies and recruiter workflows.
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Recruiting | HCM |
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2021 | 2021 |
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Time and Attendance | HCM |
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2015 | 2016 |
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McAllister’s Deli ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NCR Voyix | Legacy | NCR Voyix Aloha POS | Point Of Sale | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, McAllister’s Deli implemented NCR Voyix Aloha POS, a Point Of Sale application. Deployment focused on restaurant-level POS servers at sites including Clemson, South Carolina and Greenville, South Carolina, with configuration to support both front-of-house and back-of-house workflows. The implementation provided role-based access for team members, shift leads, key managers and assistant managers to execute order entry, register operations and server administration.
NCR Voyix Aloha POS was used for menu item management and system maintenance, including onboarding of employee records and inputting menu data into the Aloha POS server system. The Aloha POS environment operated alongside Decision Logic for inventory tracking and ordering, and staff used Microsoft Excel for tip tracking, hours worked and payroll data entry. Functional controls included monitoring theoretical versus actual product usage TvA, aligning POS sales data with inventory consumption for product usage reconciliation.
Governance and operational practices were executed at the restaurant site level, with managers and back-of-house staff responsible for daily data entry, menu updates and upkeep of the Aloha POS server data. Operational routines embedded POS maintenance, TvA tracking and decision logic reconciliation into shift workflows to preserve data integrity across NCR Voyix Aloha POS, Decision Logic inventory records and Excel-based payroll records.
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Point Of Sale | ERP Services and Operations |
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2017 | 2017 |
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McAllister’s Deli AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Cognitive Computing | AI-Powered Application |
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2025 | 2025 |
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McAllister’s Deli Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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McAllister’s Deli Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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McAllister’s Deli Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2017 | 2017 |
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McAllister’s Deli CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics, Data Management Platform | CRM |
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2023 | 2023 |
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McAllister’s Deli ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2021 | 2021 |
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McAllister’s Deli TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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McAllister’s Deli PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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McAllister’s Deli IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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McAllister’s Deli CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at McAllister’s Deli
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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SVP, CIO | VP | IT | |
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Sr Director of Franchise Operations | Director | Operations | |
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Vice President of Operations | VP | Operations | |
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Managing Partner | Manager | Finance | |
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Vice President of Operations | VP | Operations | |
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Vice President Operations | VP | Operations | |
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General Manager | Manager | Finance | |
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Chief of Staff / Project Management Office | CXO | Finance | |
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Senior Director of Enterprise Systems | Director | IT | |
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Product Manager, Payment Systems | Manager | IT | |
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Sr Director of Franchise Operarions | Director | Operations | |
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Director, Corporate Finance | Director | Finance | |
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Vice President, Finance | VP | Finance | |
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Senior Manager of Franchise Operations | Manager | Operations | |
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Apps Being Evaluated by McAllister’s Deli Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from McAllister’s Deli IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the McAllister’s Deli digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD McAllister’s Deli Technographics
McAllister’s Deli is a Leisure and Hospitality organization based in United States,
with around 10000 employees and annual revenues of $750.0 million.
McAllister’s Deli operates a diverse technology stack with applications such as
Microsoft Dynamics AX, Paradox Olivia Chatbot and NCR Voyix Aloha POS,
covering areas like ERP Financial, Recruiting Chatbot and Point Of Sale.
McAllister’s Deli has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Workday and NCR Voyix.
McAllister’s Deli recently adopted applications including
SoundHound Houndify AI Platform in 2025, Kochava Platform in 2023 and Paradox Olivia Chatbot in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of McAllister’s Deli’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates McAllister’s Deli’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete McAllister’s Deli technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.