Cincinnati, 45246, OH,
United States
Medisync Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Medisync and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Medisync employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Medisync has purchased the following applications: Allscripts TouchWorks EHR for Electronic Health Record in 2014, Microsoft 365 for Collaboration in 2016, Hubspot CRM for CRM in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Medisync is running and its propensity to invest more and deepen its relationship with Constellation Software Inc. , Microsoft , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Medisync revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Medisync intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Constellation Software Inc. | Legacy | Allscripts TouchWorks EHR | Electronic Health Record | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014 Medisync implemented Allscripts TouchWorks EHR, Category: . The deployment focused on supporting Allscripts TouchWorks EHR alongside the practice management system and establishing a resilient infrastructure posture for clinical and administrative applications.
The implementation delivered highly available server architecture and ongoing server setup and support, layered security controls, local and wide area networking, firewall and VPN configuration, and routing. Technical capabilities explicitly included tunnels to third parties, internet connectivity provisioning, telecommunications infrastructure, system monitoring, and maintenance of VoIP phone servers to support clinical communications and front office workflows.
Operational scope covered two mid-west regions and 35 remote locations, with infrastructure workstreams aligned to sustain the Allscripts Electronic Health Record system and Practice Management system across distributed sites. Business functions impacted included clinical access to patient records, scheduling and front desk operations, and practice management workflows, with networking and telecommunications components built to preserve availability and connectivity to external partners.
Governance and operations centered on continuous system monitoring, network and security incident handling, scheduled maintenance and change control for servers and networking, and operational procedures for managing VPN tunnels and third party connections. The configuration emphasized maintainability and high availability for Allscripts TouchWorks EHR and related practice management services to support day to day clinical and administrative operations.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Medisync implemented Microsoft 365 to establish a cloud-first collaboration platform, addressing core Collaboration needs across the organization. The deployment centers on a Microsoft 365 tenant model, with the full application name Microsoft 365 referenced on the company website as part of their published toolset.
The implementation configured standard Microsoft 365 capabilities including Exchange Online for email, SharePoint Online for intranet and document libraries, OneDrive for personal file sync, and Microsoft Teams for unified communication and meetings. Microsoft 365 was set up to support document collaboration workflows, calendaring, group chat and meeting orchestration for clinical and administrative teams, aligning the application to business functions such as internal communication and knowledge sharing.
Operational coverage spans Medisync internal departments with emphasis on clinical staff and administrative functions, reflecting the company size and healthcare context. The deployment narrative indicates centralized tenant administration and typical governance controls were applied, including role based access, data loss prevention and retention policy configuration to support healthcare regulatory requirements.
Rollout details emphasize phased user adoption and configuration of core collaboration modules, with Microsoft 365 serving as the primary Collaboration platform for Medisync. The emphasis on a managed tenant and governance structure positions Microsoft 365 as the central Collaboration application for Medisync enterprise productivity.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot CRM | CRM | CRM | n/a | 2021 | 2021 |
In 2021, Medisync implemented Hubspot CRM to centralize contact and lead management and to capture inbound web leads directly from its website. The deployment uses Hubspot CRM as a cloud SaaS platform with website-embedded HubSpot forms and tracking code visible on medisync.com, enabling direct web lead capture and session attribution into the CRM.
The implementation includes core CRM capabilities aligned with the CRM category, specifically contact and company records, lead capture workflows, pipeline and deal management, and marketing automation primitives configured for inbound campaigns. Operational coverage spans Sales, Marketing, and Customer Success teams, with governance focused on CRM record standards, pipeline stage definitions, lead assignment rules, and form-to-deal mapping, and the rollout emphasized integration of website lead flows into Hubspot CRM and configuration of reporting and automated routing.
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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