Mercari
Roppongi Hills Mori Tower 6-10-1, Roppongi Minato-ku,
Tokyo, 106-6118,
Japan
Tokyo, 106-6118,
Japan
81 90-9802-8656
Retail
Mercari Technographics
Mercari Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Mercari and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2209 Mercari employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mercari has purchased the following applications: BILL Financial Operations Platform for AP Automation, AR Automation in 2019, Greenhouse ATS for Applicant Tracking System in 2022, Sift Science Digital Trust Platform for ML and Data Science Platforms in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mercari is running and its propensity to invest more and deepen its relationship with BILL Operations , Intuit , PayPal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mercari revenues, which have grown to $1.09 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mercari intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Mercari Tech Stack and Enterprise Applications
Mercari ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BILL Operations | Legacy | BILL Financial Operations Platform | AP Automation, AR Automation | ERP | n/a | 2019 | 2019 |
In 2019 Mercari implemented the BILL Financial Operations Platform to automate accounts payable and accounts receivable workflows, using AP Automation,AR Automation to address high-volume invoice processing and manual check writing. The deployment targeted the companys finance organization across offices in Palo Alto, Portland and Cambridge and was initiated after an internal champion evaluated payment automation alternatives and secured executive approval.
The implementation leveraged BILL Financial Operations Platform capabilities such as Intelligent Virtual Assistant, automated invoice capture and extraction, electronic bill creation, automated bill pay and approvals, digital document storage and auditor profile access. Configurations emphasized automated coding, date stamping and classification to reduce repetitive data entry and to centralize AP documents in a single digital repository.
Operational integrations included synchronization with QuickBooks Online for accounting ledger posting and the use of Bill.com International Payments to remit vendors in Singapore and Japan. The rollout enabled mobile approval workflows for traveling approvers and extended system access to bookkeepers, approvers and the CFO, creating a single operational payment workflow across finance functions.
Governance and process changes converted paper invoices and manual checks into emailed invoices and electronic approvals, and introduced auditor profiles so accounting staff could access needed records directly. Outcomes reported in the customer case study include one full time headcount avoided and approximately five hours per week saved on data entry, allowing the finance team to scale AP operations without adding headcount.
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ERP Financial | ERP |
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2018 | 2018 |
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Payment Processing | ERP |
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2017 | 2017 |
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Payment Processing | ERP |
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2019 | 2019 |
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Payment Processing | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2019 | 2019 |
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Payment Processing | ERP |
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2017 | 2017 |
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Payment Processing | ERP |
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2021 | 2021 |
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Mercari HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Greenhouse | Legacy | Greenhouse ATS | Applicant Tracking System | HCM | n/a | 2022 | 2022 |
In 2022, Mercari implemented Greenhouse ATS as its Applicant Tracking System. The deployment places Greenhouse ATS directly on Mercari's careers pages and website, establishing the system as the primary public-facing candidate intake and application experience.
The Greenhouse ATS implementation focused on core applicant tracking capabilities, configured to support job requisitions, candidate pipeline management, interview scheduling, scorecards, and offer workflow orchestration. Greenhouse ATS was provisioned to standardize recruiting workflows and capture structured candidate profiles and hiring decision data across requisitions.
Operational coverage centers on Mercari's talent acquisition and recruiting teams, along with hiring managers who interact with candidate workflows on the public careers site. The implementation explicitly uses Greenhouse ATS on the Mercari website for application submission and candidate tracking, aligning the Applicant Tracking System with employer brand and on-site recruiting flows.
Governance implemented role based access for recruiters and hiring managers and standardized interview orchestration and scorecard processes to improve hiring consistency. Configuration emphasized operational controls and workflow automation typical for an Applicant Tracking System, supporting centralized recruiting operations within Mercari.
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Talent Assessment | HCM |
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2020 | 2020 |
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Workforce Management | HCM |
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2019 | 2019 |
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Mercari AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sift Science | Legacy | Sift Science Digital Trust Platform | ML and Data Science Platforms | AI Development | n/a | 2016 | 2017 |
In 2016 Mercari deployed the Sift Science Digital Trust Platform to address emerging marketplace fraud across its Japan, United States, and United Kingdom operations, using the Sift Science Digital Trust Platform as an ML and Data Science Platforms solution to support fraud detection and trust operations. The company faced promotional abuse, payment fraud, and spam listings that outpaced rules-based controls, prompting a shift to a real-time machine learning decisioning layer to protect buyer and seller experiences while scaling global growth.
The implementation prioritized live-data learning rather than backfilling historical records, with engineers integrating Sift via API calls and a JavaScript snippet within days and allowing models approximately one month to adapt to Mercari traffic patterns. Functional capabilities activated included real-time risk scoring, analyst queues for human review, automated decisioning to auto-ban high-risk orders, and built-in reporting through the Sift Console and Sift Insights for operational visibility.
Operational coverage spanned fraud operations teams across San Francisco, Portland, and Japan, and impacted business functions including trust and safety, payments and chargeback handling, product management, and customer experience. Analysts used the Queues feature to concentrate manual review on borderline cases while automated scoring handled high-risk decisions, preserving a tighter operational workflow across regions.
Governance and rollout followed a staged trial approach led by product management, with quality data feeds emphasized during the learning phase and iterative review cycles using Sift Insights for leadership reporting. Decisioning rules were shifted from static, rules-based maintenance to ML-driven policy orchestration, enabling analysts to rely on dashboards and case workflows in the Sift Console for day-to-day governance.
Results reported by Mercari included confident auto-banning of high-risk orders within one month of integration and a 60 percent reduction in chargeback and fraud rates within three months, while Sift Insights reduced the time required to compile operational reports for leadership.
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ML and Data Science Platforms | AI Development |
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2023 | 2023 |
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Mercari Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Mercari Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Mercari CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement, Customer Loyalty | CRM |
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2019 | 2019 |
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Customer Engagement, Customer Loyalty | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2017 | 2017 |
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Mercari ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2022 | 2022 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Mercari PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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Mercari TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2020 | 2020 |
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Mercari PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Mercari IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Mercari CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Network Detection and Response (NDR) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Mercari
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of Data Engineeering | Director | IT | |
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CTO | CXO | Finance | |
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Apps Being Evaluated by Mercari Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Mercari IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Mercari digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Mercari Technographics
Mercari is a Retail organization based in Japan,
with around 2209 employees and annual revenues of $1.09 billion.
Mercari operates a diverse technology stack with applications such as
BILL Financial Operations Platform, Greenhouse ATS and Sift Science Digital Trust Platform,
covering areas like AP Automation, AR Automation, Applicant Tracking System and ML and Data Science Platforms.
Mercari has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as BILL Operations, Greenhouse and Sift Science.
Mercari recently adopted applications including
Polyaxon Cloud in 2023, Google Identity Platform in 2023 and Microsoft Entra ID (formerly Azure Active Directory) in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Mercari’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Mercari’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Mercari technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.