Mercedes-Benz Australia
44 Lexia Pl, Mulgrave,
Melbourne, 3170, VIC,
Australia
Melbourne, 3170, VIC,
Australia
61 13 0076-2718
Automotive
Mercedes-Benz Australia Technographics
Mercedes-Benz Australia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Mercedes-Benz Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 280 Mercedes-Benz Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mercedes-Benz Australia has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2005, Ascender Preceda for Core HR in 2017, Userlike for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mercedes-Benz Australia is running and its propensity to invest more and deepen its relationship with SAP , Ascender , Frontier Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mercedes-Benz Australia revenues, which have grown to $853.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mercedes-Benz Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Mercedes-Benz Australia Tech Stack and Enterprise Applications
Mercedes-Benz Australia ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2005 | 2005 |
In 2005, Mercedes-Benz Australia deployed SAP ERP ECC 6.0 as its core ERP Financial platform. The deployment centralized Finance and Controlling capabilities for the Australia head office and established SAP ERP ECC 6.0 as the transactional system supporting forecasting, monthly actuals reporting, and cost center controlling across Passenger Car Business and common support functions.
Implementation emphasis was placed on the Finance and Controlling modules, with explicit configuration of COPA and Controlling master data to support cost center reporting and overhead allocation. The project included creation and customization of G&A reports for roughly 20 cost centre managers, configuration to capture overhead and controllable cost drivers such as travel, and ongoing testing and validation to preserve Controlling data integrity.
The SAP environment was integrated with corporate consolidation and reporting systems, notably MIF and IMPACT, and workstreams included interfaces to push SAP CO data into the IMPACT reporting system. Operational coverage extended beyond core finance to include National Services Company shared services, coordination with sister companies on service cost rate negotiations, and training for users in Australia as well as sessions delivered to staff in New Zealand and the Philippines.
Governance and process changes accompanied the technical work, with finance owners responsible for forecasting, monthly actuals, consolidation splits between business units, and user acceptance testing workflows. The system supported the later Legal Entity Division project where SAP Finance and Controlling processes were used to split Mercedes-Benz Australia into three legal entities, and the cutover from that effort was described as largely successful with only minor issues.
SAP ERP ECC 6.0 remains described in local practice as the ERP Financial backbone for Mercedes-Benz Australia, with sustained emphasis on controlling configuration, consolidated reporting through MIF and IMPACT, and finance governance that ties master data, reporting, and testing disciplines to operational decision making.
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ERP Financial | ERP |
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2005 | 2005 |
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ERP Financial | ERP |
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2005 | 2005 |
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Mercedes-Benz Australia HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ascender | Legacy | Ascender Preceda | Core HR | HCM | n/a | 2017 | 2017 |
In 2017 Mercedes-Benz Australia deployed Ascender Preceda as its Core HR platform to centralize payroll and human capital management across its Australian operations. The implementation targeted HR and payroll workflows for its approximately 280 employees, consolidating payroll processing, onboarding, recruitment intake and employee recordkeeping under a single application.
Ascender Preceda was configured to deliver payroll technology and HCM capabilities, using Ascender’s configurable payroll solution to manage pay runs, statutory compliance and employee data. The deployment incorporated Single Touch Payroll reporting and payments to align with Australian legislative requirements, and implemented modules for payroll processing, employee lifecycle management, onboarding automation and operational reporting.
Operational coverage focused on HR teams and payroll administrators within Mercedes-Benz Australia, backed by Ascender’s local ANZ service and compliance support. Governance and process changes accompanied the rollout, standardizing onboarding and recruitment workflows and shifting manual administration into the new Core HR processes. Mercedes Benz reported the implementation as cost effective, noting a two per cent increase in staff performance within 18 months and describing Ascender Preceda as the easiest IT solution they had implemented.
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Payroll | HCM |
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2004 | 2004 |
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Performance and Goal Management | HCM |
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2017 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2013 | 2013 |
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Mercedes-Benz Australia AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Userlike | Legacy | Userlike | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Mercedes-Benz Australia implemented Userlike on its public website, deploying the Userlike chat widget as a customer-facing conversational layer. The implementation is categorized under Chatbots and Conversational AI and is focused on real-time web chat to support customer service interactions and lead capture on the Mercedes-Benz Australia site. Deployment appears scoped to the corporate website digital touchpoint for Australia rather than a broader multi-application rollout, reflecting a single-vendor web engagement implementation. The placement emphasizes front-end conversational engagement for website visitors across commercial and service inquiry workflows.
Userlike configuration includes standard Chatbots and Conversational AI capabilities such as a live chat widget, automated messaging workflows, canned responses, chat routing to human agents, and form-based lead capture consistent with the category. The Userlike application is positioned to manage conversational sessions in-line on web pages, enabling structured data capture and escalation to agents where required. Governance implications align with centralizing web customer engagement under a conversational channel, updating agent routing and scripting to operate with the chat layer rather than altering back-office systems.
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Mercedes-Benz Australia Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Mercedes-Benz Australia Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2018 | 2018 |
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Mercedes-Benz Australia SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2005 | 2005 |
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Mercedes-Benz Australia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Partner Relationship Management | CRM |
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2021 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2020 | 2020 |
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Mercedes-Benz Australia EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2016 | 2016 |
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Mercedes-Benz Australia ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Mercedes-Benz Australia TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Mercedes-Benz Australia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Domain Name System (DNS) | IaaS |
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2020 | 2020 |
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Mercedes-Benz Australia CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Mercedes-Benz Australia
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of Human Resources | Director | HR | |
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HR Business Partner | Manager | HR | |
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Manager, HR Administration and HR Business Partner -Vans | Manager | HR | |
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CIO Australia Pacific | CXO | IT | |
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Director and Chief Financial Officer Mercedes-Benz Financial Services Australia Pty Ltd | Director | Finance | |
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Finance Director | Director | Finance | |
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Information Technology Operations Manager | Manager | IT | |
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IT Infrastructure Manager | Manager | Finance | |
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Senior Manager | Finance & Controlling | MBAuP | Manager | Finance | |
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Director of HR | Director | HR | |
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Manager, HR Administration and HR Business Partner | Manager | HR | |
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HRBP | Director | HR | |
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HR Business Partner | Manager | HR | |
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Head Of HR | Director | HR | |
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CIO | CXO | IT | |
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Apps Being Evaluated by Mercedes-Benz Australia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Mercedes-Benz Australia IT executives and key decision makers. This section highlights Mercedes-Benz Australia's latest recorded technology evaluations, including IBM Cognos TM1 for EPM on 2025-09-10. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Mercedes-Benz Australia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-09-10 | Mercedes-Benz Australia | Evaluated | IBM | IBM Cognos TM1 | EPM | EPM |
FAQ - APPS RUN THE WORLD Mercedes-Benz Australia Technographics
Mercedes-Benz Australia is a Automotive organization based in Australia,
with around 280 employees and annual revenues of $853.0 million.
Mercedes-Benz Australia operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Ascender Preceda and Userlike,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Mercedes-Benz Australia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Ascender and Userlike.
Mercedes-Benz Australia recently adopted applications including
Lets Encrypt SSL in 2023, Kademi in 2021 and Adobe Audience Manager in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Mercedes-Benz Australia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Mercedes-Benz Australia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Mercedes-Benz Australia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.