Mercy Health Australia
Level 2, 12 Shelley Street,
Richmond, 3121, VIC,
Australia
Richmond, 3121, VIC,
Australia
61 3 8416-7777
Non Profit
Mercy Health Australia Technographics
Mercy Health Australia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Mercy Health Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Mercy Health Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mercy Health Australia has purchased the following applications: IgniteTech Computron for ERP Financial in 2011, MYOB PayGlobal for Payroll in 2015, User.com CRM for CRM in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mercy Health Australia is running and its propensity to invest more and deepen its relationship with IgniteTech , National Australia Bank , MYOB or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mercy Health Australia revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mercy Health Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Mercy Health Australia Tech Stack and Enterprise Applications
Mercy Health Australia ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IgniteTech | Legacy | IgniteTech Computron | ERP Financial | ERP | n/a | 2011 | 2011 |
In 2011, Mercy Health Australia implemented IgniteTech Computron as its ERP Financial application. The deployment included the release of PowerBudget reporting functionality to all users, and project communications describe a very smooth implementation. Users responded that PowerBudget is a huge improvement on Finance Web which they had used to date.
IgniteTech Computron was configured to deliver core budgeting and reporting capabilities common to ERP Financial systems, with PowerBudget serving as the primary reporting and budget management capability. The implementation emphasized reporting workflows, budget consolidation and variance reporting consistent with finance function requirements. IgniteTech Computron is described as the central ERP Financial system supporting Mercy Health Australia finance operations.
Project governance and rollout were led by Project Manager Trevor D'souza, with training conducted by Peter and responsive delivery work credited to Shane. Training received positive feedback from attendees and the PowerBudget module was released organization wide. Stakeholder commentary in the source notes focuses on implementation quality, user training and acceptance of the new reporting functionality.
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Expense Management | ERP |
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2017 | 2017 |
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Mercy Health Australia HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MYOB | Legacy | MYOB PayGlobal | Payroll | HCM | n/a | 2015 | 2016 |
In 2015 Mercy Health Australia implemented MYOB PayGlobal for Payroll to support payroll operations across its organization. The implementation supported a 100-employee non profit environment and was used primarily for autonomous payroll processing while providing on-demand assistance to the main payroll team.
Configuration work focused on core payroll processing workflows, employee pay and entitlements, payrun scheduling, tax and superannuation calculations, and reporting. Staff performed system testing and implemented iterative improvements within MYOB PayGlobal, including configuration adjustments and automation of repeatable payrun tasks to standardize processing.
Operational scope included central payroll operations and onboarding for several recently acquired facilities, where the team assisted with setup within MYOB PayGlobal and performed data cleansing and quality assurance. Data quality efforts targeted employee master records, payroll history reconciliation, and entitlement mappings to ensure accurate payruns for acquired sites.
Governance centered on operational ownership by a dedicated payroll practitioner who managed testing cycles, change requests, and payroll run approvals within MYOB PayGlobal. Process controls emphasized staged onboarding of new facilities, data validation checkpoints, and coordination with the main payroll team to maintain payroll continuity.
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Recruiting | HCM |
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2019 | 2019 |
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Recruiting | HCM |
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2015 | 2016 |
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Time Clock (Hardware) | HCM |
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2015 | 2015 |
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Workforce Analytics | HCM |
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2019 | 2019 |
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Workforce Management | HCM |
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2015 | 2015 |
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Workforce Scheduling | HCM |
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2018 | 2019 |
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Mercy Health Australia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Groupe Positive | Legacy | User.com CRM | CRM | CRM | n/a | 2020 | 2020 |
In 2020, Mercy Health Australia implemented User.com CRM on its public website. The deployment uses User.com CRM as a web-facing CRM solution to capture and manage community and patient-facing contacts for the nonprofit health provider, aligning the application name User.com CRM with the CRM category in its digital engagement stack.
Configuration centers on CRM capabilities such as contact management, web lead capture, segmentation, and engagement automation to support marketing and client engagement workflows. Governance and operational ownership are concentrated in marketing and client engagement teams, with the User.com CRM instance instrumented on public web pages to capture consented interactions and to serve as the primary web-to-contact layer for Mercy Health Australia.
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Mercy Health Australia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Mercy Health Australia
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Payroll Officer | Director | HR | |
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Executive Assistant To Executive Director People, Learning & Culture | Manager | HR | |
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General Manager Human Resources | Manager | HR | |
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Human Resources Business Partner | Manager | HR | |
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Payroll Manager | Manager | Finance | |
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Deputy Chief Executive Officer & Group CFO | Director | Finance | |
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Chief Information & Digital Transformation Officer | CXO | IT | |
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General Manager Finance - Aged & Home Care | Director | Finance | |
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Director Information Technology Operations | Director | IT | |
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Apps Being Evaluated by Mercy Health Australia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Mercy Health Australia IT executives and key decision makers. This section highlights Mercy Health Australia's latest recorded technology evaluations, including Sandwai for Home Care Management on 2025-07-31 and Workday Payroll for Payroll on 2025-02-05. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Mercy Health Australia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-07-31 | Mercy Health Australia | Evaluated | Sandwai | Sandwai | Home Care Management | ERP Services and Operations |
| 2025-02-05 | Mercy Health Australia | Evaluated | Workday | Workday Payroll | Payroll | HCM |
FAQ - APPS RUN THE WORLD Mercy Health Australia Technographics
Mercy Health Australia is a Non Profit organization based in Australia,
with around 100 employees and annual revenues of $10.0 million.
Mercy Health Australia operates a diverse technology stack with applications such as
IgniteTech Computron, MYOB PayGlobal and User.com CRM,
covering areas like ERP Financial, Payroll and CRM.
Mercy Health Australia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as IgniteTech, MYOB and Groupe Positive.
Mercy Health Australia recently adopted applications including
Amazon EC2 in 2021, Amazon CloudFront in 2021 and User.com CRM in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Mercy Health Australia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Mercy Health Australia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Mercy Health Australia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.