Mercyhealth
2400 N. Rockton Ave.,
Rockford, 61103, IL,
United States
Rockford, 61103, IL,
United States
1 888-396-3729
Healthcare
Mercyhealth Technographics
Mercyhealth Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Mercyhealth and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6750 Mercyhealth employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mercyhealth has purchased the following applications: UKG Workforce Central Payroll (ex Kronos Workforce Payroll) for Payroll in 2012, Epic ASAP for Clinical Trial Management in 2017, Epic Radar for Analytics and BI in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mercyhealth is running and its propensity to invest more and deepen its relationship with UKG , Epic Systems , IBM or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mercyhealth revenues, which have grown to $1.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mercyhealth intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Mercyhealth Tech Stack and Enterprise Applications
Mercyhealth HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| UKG | Legacy | UKG Workforce Central Payroll (ex Kronos Workforce Payroll) | Payroll | HCM | n/a | 2012 | 2012 |
In 2012, Mercyhealth implemented UKG Workforce Central Payroll (ex Kronos Workforce Payroll) in the Payroll category as its enterprise payroll and timekeeping platform. The deployment served as the central payroll engine for the health system, capturing workforce time data, driving payroll processing cycles, and supporting pay rule configuration for hourly and salaried staff. Mercyhealth uses UKG Workforce Central Payroll in coordination with Medical Staff Services to ensure that all required records for the medical staff are maintained in a current, accurate and complete manner, reflecting the system's role in clinical staff payroll and record workflows.
The implementation focused on core payroll and timekeeping capabilities typical of the Payroll category, including centralized time capture, pay calculation logic, overtime and shift rule processing, accruals and leave management, and payroll reporting for compliance. Configuration work emphasized pay rule libraries and timecard validation rules to align clinical scheduling patterns with payroll processing windows. The UKG Workforce Central Payroll application was configured to support both clinical and administrative workforce patterns consistent with a multi-department healthcare environment.
Operational coverage included payroll and timekeeping across Mercyhealth departments, with Medical Staff Services actively coordinating record accuracy for credentialed clinicians. Governance processes were instituted to couple timekeeping approvals with payroll cutoffs, and to maintain audit trails for medical staff records and payroll transactions. Day to day operations centered on payroll staff executing scheduled payroll runs informed by validated time entries and departmental approvals.
On the governance side, Mercyhealth aligned policy and workflow between payroll operations and Medical Staff Services to maintain data integrity for medical staff records and payroll inputs. Implementation emphasized procedural controls around timecard validation, approval hierarchies, and record maintenance to support accurate payroll processing. The narrative reflects a standard enterprise Payroll deployment pattern for a health system deploying UKG Workforce Central Payroll.
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Time and Attendance | HCM |
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2012 | 2012 |
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Workforce Management | HCM |
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2012 | 2012 |
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Mercyhealth ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epic Systems | Legacy | Epic ASAP | Clinical Trial Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 Mercyhealth implemented Epic ASAP as a Clinical Trial Management application. The deployment emphasized application support and instructional design rather than a separate third party integration, with an Epic Certified Instructional Designer assigned to support and maintain Epic ASAP and to act as a liaison between systems users and Mercyhealth Information Management Services.
The implementation centered on training, configuration stewardship, and operational support for Epic ASAP, with staff Epic certifications noted in ClinDoc Stork and credentialing in ASAP and Ambulatory. Responsibilities included designing and developing training curricula, reference materials, and job aids, maintaining skills for new releases and upgrades, and delivering training in classroom, individual tutoring, and on the job formats to align end user capabilities with the Clinical Trial Management workflows.
Operational coverage included IMS Call Center support for intake and triage of user questions related to Epic ASAP, plus maintenance of training records in the Net Learning system for over 1300 end users. The program engaged Project Leadership, the Training Director, and Department Heads to schedule training sessions, trainers, classrooms, and students, ensuring coordination across clinical departments and implementation teams.
Governance activities focused on maintaining policy and procedure documentation for Epic ASAP and on continuous improvement through analysis of participant evaluations and feedback. The implementation provided ongoing training for application installs, upgrades, and new software releases, and positioned instructional design and support processes to sustain Clinical Trial Management usability and compliance.
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Electronic Health Record | ERP Services and Operations |
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2011 | 2011 |
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Electronic Health Record | ERP Services and Operations |
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2019 | 2019 |
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Electronic Health Record | ERP Services and Operations |
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2019 | 2019 |
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Electronic Health Record | ERP Services and Operations |
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2011 | 2011 |
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Electronic Health Record | ERP Services and Operations |
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2011 | 2011 |
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Electronic Health Record | ERP Services and Operations |
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2011 | 2011 |
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Healthcare ERP | ERP Services and Operations |
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2011 | 2011 |
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Healthcare ERP | ERP Services and Operations |
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2017 | 2017 |
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Healthcare ERP | ERP Services and Operations |
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2014 | 2014 |
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Healthcare ERP | ERP Services and Operations |
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2011 | 2011 |
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Patient Management | ERP Services and Operations |
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2017 | 2017 |
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Pharmacy Management | ERP Services and Operations |
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2017 | 2017 |
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Mercyhealth Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epic Systems | Legacy | Epic Radar | Analytics and BI | Analytics and BI | n/a | 2014 | 2014 |
In 2014 Mercyhealth implemented Epic Radar to support population health analytics and quality reporting within its Analytics and BI portfolio. The deployment covered Mercyhealth Wisconsin and Illinois and was executed inside the Epic Systems environment with a Senior Healthcare Application Analyst leading build, support, and maintenance activities and acting as a liaison between clinical users and Information Management Services.
Epic Radar was configured to operate alongside EpicCare Ambulatory, Healthy Planet, and Kaleidoscope to deliver consolidated analytic registries and regulatory reporting. The implementation included building and maintaining condition-specific analytic registries for chronic disease management, Accountable Care Entities and ACO reporting needs, and managed care contract registries, with Epic Radar serving as the primary reporting and visualization layer. The team also maintained MIPS and Meaningful Use quality and objective measures and produced NCQA PCMH Level 3 reporting outputs using Radar-based data models.
Operational integration focused on roster and interface orchestration, including the Roster Management Engine and monitoring of RME interface workqueues to ensure roster accuracy and downstream registry population. The environment imported ABN files for medical necessity checks and aligned ambulatory clinical feeds to Radar to enable near real time population management and quality measurement.
Governance and workflow changes were centered on analytic ownership, ongoing registry maintenance, and workqueue monitoring, with the Senior Healthcare Application Analyst responsible for implementing workflow changes to support population health initiatives and regulatory reporting. This structure tied Epic Radar, Mercyhealth, Analytics and BI, and clinical quality functions into a managed operational model that emphasized registry stewardship and interface monitoring.
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Data Warehouse | Analytics and BI |
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2016 | 2016 |
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Data Warehouse | Analytics and BI |
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2019 | 2019 |
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Data Warehouse | Analytics and BI |
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2017 | 2017 |
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Mercyhealth Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2018 | 2018 |
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Online Meeting Scheduling | Collaboration |
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2019 | 2019 |
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Mercyhealth Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2014 | 2014 |
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Web Content Management | Content Management |
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2016 | 2016 |
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Mercyhealth CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Mercyhealth PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2011 | 2011 |
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Mercyhealth IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Data Warehouse Appliance | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Mercyhealth
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of Finance | Director | Finance | |
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Human Resources Business Partner | Manager | HR | |
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Senior Director, HR Operations | Director | HR | |
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Director-Information Systems/Financial Applications | Director | IT | |
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Human Resources Business Partner | Manager | HR | |
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System Vice President and COO | VP | IT | |
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Chief Information Officer | CXO | IT | |
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Manager, Information Systems - Revenue Cycle Applications | Manager | IT | |
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Clinical Application Manager | Manager | IT | |
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Apps Being Evaluated by Mercyhealth Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Mercyhealth IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Mercyhealth digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Mercyhealth Technographics
Mercyhealth is a Healthcare organization based in United States,
with around 6750 employees and annual revenues of $1.30 billion.
Mercyhealth operates a diverse technology stack with applications such as
UKG Workforce Central Payroll (ex Kronos Workforce Payroll), Epic ASAP and Epic Radar,
covering areas like Payroll, Clinical Trial Management and Analytics and BI.
Mercyhealth has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG and Epic Systems.
Mercyhealth recently adopted applications including
GoDaddy in 2021, Cloudflare CDN in 2020 and Epic MyChart in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Mercyhealth’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Mercyhealth’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Mercyhealth technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.